Real Time Updates About Different Issues at ZNetLive

Real Time Updates About Different Issues at ZNetLive

Live update on service issues and scheduled maintenances at ZNetLive
Resolved Issues
Dec 19 2014

Urgent: VPS server- Hyperv6hop.securehostdns.com to be inaccessible today due to network issues

This is to inform you that VPS server- Hyperv6hop.securehostdns.com will be inaccessible today i.e. 19th Dec, 2014 due to some network issues we are experiencing at our end.

Our technical team has been working since noon to resolve this issue as quickly as possible. We will keep you updated about any changes through znetlivestatus.com.

Note: During this time, our support staff will be fully functional and you can contact us through Tickets and Live Chat.

We sincerely regret any inconvenience and thank you in anticipation of your support.

Resolved Issues
Dec 17 2014

Urgent: Emergency maintenance on Web 14 server today

This is to inform you that an emergency maintenance needs to be performed on Web 14 server today due to OS corruption.

The schedule of the maintenance is as given below:

Maintenance Date: Today i.e. 17th December, 2014.
Services Affected: Websites will be down during this time.
Expected Downtime: Over 2 to 4 Hrs

Thank you for your patience.

Resolved Issues
Dec 6 2014

Migration of Hyperv6hop.securehostdns.com Server Hardware to New Data Center on 13th Dec, 2014 from 11:59 PM to 4:00 AM CST

This is to inform you that we have scheduled migration of Hyperv6hop.securehostdns.com server hardware to a new data center. This activity has been planned in order to provide your server hardware with improved and advanced facilities at the datacenter.

Migration Date: 13th Dec, 2014 i.e. Saturday.

Migration Time: 11:59 PM to 4:00 AM CST.

Expected Downtime: 4 to 5 hours during which the migration will be completed.

Note: During this time, our support staff will be fully functional and you can contact us through Tickets and Live Chat.

We have done considerable preparation and planning in order to reduce the downtime to a minimum. Further, we will also keep you updated about any changes at znetlivestatus.com.

Looking forward to serve you with the superior technology and hardware.

Resolved Issues
Nov 28 2014

Scheduled Server Hardware Maintenance of virlnx8.cloudhostdns.net on 29th November from 11:30 PM to 12:30 AM

This is to inform you that a scheduled hardware maintenance of virlnx8.cloudhostdns.net server has been planned.

The maintenance details are as given below:

Server Name: virlnx8.cloudhostdns.net

Maintenance Date: 29th November, 2014 i.e. Saturday.

Maintenance Time: 11:30 PM to 12:30 AM (Midnight).

Expected Downtime: 1 Hour.

Communication Plan: Our helpdesk will be fully functional and staffed during this process.

Thanking you in anticipation of your co-operation and support.

Looking forward to serve you with the superior technology.

Resolved Issues
Nov 26 2014

Migration of virlnx6-u.securehostdns.com Server Hardware to New Data Center on 6th Dec, 2014 from 7:30 AM to 11:30 AM

This is to inform you that we have scheduled migration of virlnx6-u.securehostdns.com server’s hardware to a new data center. This activity has been planned in order to provide your server hardware with improved and advanced facilities at the data center.

Migration Date: 6th Dec, 2014 i.e. Saturday.

Migration Time: 7:30 AM to 11:30 AM IST. 

Expected Downtime: 4 hours during which the migration will be completed.  

Note: During this time, our support staff will be fully functional and you can contact us through Tickets and Live Chat.

We have done considerable preparation and planning in order to reduce the downtime to a minimum. Further, we will also keep you updated about any changes at znetlivestatus.com.

Looking forward to serve you with the superior technology and hardware.

Resolved Issues
Nov 20 2014

IPMI firmware Upgrade on Linux India Server and Cloud Server from 10:00 PM on 22nd November till 12:00 AM on 23rd November

This is to inform you that a scheduled activity for IPMI firmware up gradation has been planned on Linux India and Cloud Server.

Activity Details:

Start Date: 22nd November 2014, Saturday

End date: 23rd November, 2014, Sunday

Time: 10:00 PM on 22nd November till 12:00 AM on 23rd November.

Important:  ZNET Cloud Server and Linux Shared Hosting will be affected for two hours.

Note: During this time, our support staff will be fully functional and you can contact us through Tickets and Live Chat.

Thanking you in anticipation of your co-operation and support.

Looking forward to serve you with the superior technology and hardware.

Resolved Issues
Nov 19 2014

Scheduled server hardware maintenance on 21st November, 2014 for upto 2 hours

This is to inform you that a scheduled hardware maintenance has been planned for some of our servers. To this effect, some servers need to be shut down. Hence, you may not be able to use some of the services during the course of maintenance.

Maintenance Details::

Schedule Date: 21st November, 2014

Schedule Time: 10:00 PM

Approximate time required for maintenance: 2 hours or lesser

Services which will be affected:

Server Name                                      Services to be Affected
 
IDC2                                                   Mail and Database services will be down.
WebIDC3                                           Mail and Database services will be down.
WebIDC4                                           Mail and Database services will be down.
PleskIDC1/Bwinindia                       Database services
PleskIDC2                                         Database services
PleskIDC3                                         Database services

Note: During this time, our support staff will be fully functional and you can contact us through Tickets and Live Chat.

Thanking you in anticipation of your co-operation and support. Looking forward to serve you with the superior technology and hardware.

 

Resolved Issues
Nov 18 2014

Phone, Live Chat & Ticket Support Unavailable On 24th November from 13:00 hrs to 14:00 hrs

This is to inform you that our phone, live chat and ticket support system will not be available on 24th November, 2014 from 13:00 hrs to 14:00 hrs IST in the wake of a scheduled activity at ZNetLive.

Thanking you in anticipation of your patience and support.

 

Resolved Issues
Nov 4 2014

Request to update your browser version to keep accessing your member area

This is to inform you that we have patched some security issues on our member panel. Therefore, you are requested to update your browser to its latest version as soon as possible, as an old version browser may cause your member area to become inaccessible.

Any inconvenience caused is sincerely regretted.

Thanking you in anticipation of your co-operation and support.

 

 

 

 

 

Resolved Issues
Oct 22 2014

ZNetLive Chat and Phone Support Unavailable from 23/10/2014 to 24/10/2014

 

ZNetLive wishes you a Very Happy Diwali!

This is to inform you that ZNetLive  Phone Support will be unavailable from 23/10/2014  to 24/10/2014 .

Chat and Ticket based support will be functional with a resolution time of 2 hours. Any inconvenience is sincerely regretted.

 

 

 

Resolved Issues
Sep 19 2014

Phone & Chat Support Unavailable On 20th September, 2014 from 14:00 hrs. to 23:00 hrs

This is to inform you that our phone and live chat support systems will not be available on 20th September, 2014 from 14:00 hrs to 23:00 hrs IST in the wake of an annual event at ZNetLive.

Note: In case of any urgent issue or query, you can contact us through our ticket support system. Chat support will again become available from 23:00 hrs.

Thanking you in anticipation of your patience and support.

Resolved Issues
Sep 12 2014

Urgent: Servers Not Accessible Publicly Due to Network Issue

This is to inform you that we are facing some network issue from our Data Center and due to this, some servers are not accessible publicly. Our technical team is working steadfastly to find the root cause and will resolve it as soon as possible.

Meanwhile, you are requested to be patient and bear with us. We will update you once the issue has been rectified.

========================

Our Network Engineers are working as quickly as possible to fully resolve the issue. It may take some more time.

Time : 10:10 PM

Resolved Issues
Aug 14 2014

Availability of Only Chat & Ticket Support on 15th August, 2014

This is to inform you that on account of the Independence day on 15th Aug, 2014, only CHAT and Ticket support would be available.

Note: CALL Support will remain unavailable full day on 15th Aug, 2014.

Any inconvenience caused is deeply regretted.

Thank You for your co-operation and patience.

Resolved Issues
Aug 4 2014

Urgent: Emergency Maintenance on PleskIDC3 Server today

This is to inform you that an emergency maintenance is being performed on PleskIDC3(103.247.98.250) server due to hard disk errors.

Concerned Senior System Admins are working to resolve the issue as quickly as possible.

The schedule of the maintenance is as given below:

Maintenance Date: Today i.e. 4th August, 2014.
Maintenance Time: The maintenance is already in progress.

We will update you once the issue has been rectified.
Please be patient and support us in our endeavor of serving you with better hardware.