Real Time Updates About Different Issues at ZNetLive

Real Time Updates About Different Issues at ZNetLive

Live update on service issues and scheduled maintenances at ZNetLive
Resolved Issues
Jun 24 2015

Urgent Maintenance

 

As a part of our maintenance activity to maintain servers, network stability and security, hardware engineers will be replacing existing PDU device on rack. This will be required to shut down the server. This maintenance will start at 10:00PM IST and is expected to finish within 30 mins.

Below server will be affected.  This task does not affect customer’s data within the server.

Type of Maintenance: Emergency (Un-planned)

Schedule Date: 24.06.2015

Schedule Time: 10:00 PM  IST

Server Affected: 

adish.cloudhostdns.net

comply49net.securehostdns.com

ds.securehostdns.com

mydegitalsign.securehostdns.com

OVERTURESzoom.securehostdns.com

peopleeasy.securehostdns.com

PrpitservicesZoomIDCIDC.securehostdns.com

vaishno.securehostdns.com

visualsstock.cloudhostdns.net

Expected Down or interruption Time: 30 Mins

Communication: Our helpdesk is fully staffed and functional on tickets and chat.

Thank you for your co-operation and support. Looking forward to serve you with the superior technology.

Update: 10:40 PM:  Activity is done successfully.

Resolved Issues
Jun 24 2015

Urgent: Microsoft office 365 Service Degradation on June 24th, 2015

This is to inform you that an issue is going on with Microsoft office 365 Services.

Date: Wednesday, 24th June, 2015

User Experience: Affected users are unable to change their password on htps://portal.office365.com. If an administrator creates a new user, that user will be unable to modify their password.

Customer Impact: A few customers are reporting that they are experiencing this issue. Administrators are unable to change passwords for the Customer Management Portal.

Current Status: Engineers are continuing to analyse service logs in order to formulate a remediation plan.

Please feel free to get in touch with our Support Team at support@znetlive.com in case of any queries/doubts.

Note: We will update you when the issue is resolved.

Update 1: Issue is resolved.

Resolved Issues
Jun 12 2015

DC Network Maintenance Window

Scheduled a maintenance window in order to perform firmware updates on several pairs of core network switches which transit traffic within our facility. Working with Cisco, we have identified major flaws in the firmware running on the affected Nexus 9300/9500 switches and Cisco has advised that a firmware update is necessary to resolve the issues. The software flaws affecting these switches results in unpredictable routing behavior, so it is possible that during the maintenance while we shift traffic off the affected switches to perform the upgrade, there may be a brief 5-10 minute period of intermittent packet loss or additional latency. We are doing everything we can to minimize this possibility, and we hope to keep customer impact to an absolute minimum. The maintenance window to perform this work has been scheduled for Friday, June 12th, 2015 from 10:30 AM to 4:30 PM IST.
10:30 AM IST We are beginning to shift traffic to the redundant core to begin this maintenance
1:24 PM IST This maintenance is now complete. Please contact support if you have any issues accessing your servers at this time.
Resolved Issues
Jun 9 2015

Urgent: Attack on DNS Server Today

This is to inform you that we are currently facing an attack on OrderBox DNS servers, on account of which the DNS records (A, MX, PTR, etc…) could not be fetched.

Below are the IP addresses which have been null routed due to the attack:

50.23.136.173
50.23.136.174
50.23.75.96
50.23.75.97
50.23.75.44
50.23.75.45
50.23.136.230
50.23.136.229

We are working in co-ordination with the data center to mitigate this attack as soon as possible. Please follow this thread for more information.

Feel free to contact the support team, in case of any further queries or concerns.

Resolved Issues
Jun 8 2015

Urgent: Emergency Maintenance on virlnx3.securehostdns.com server on June 8th,2015 from 9:00PM to 10:00PM

This is to inform you that we are getting disk issue on “virlnx3.securehostdns.com” server, due to which there is high disk I/O. We need to run  disk utility on server which will take some time to recover file system.

Expected Downtime: We are expecting 1 to 2 hrs. downtime during which this issue will be resolved.

Activity Date: Monday i.e. 8th June, 2015

Activity Time: 9:00 PM to 10:00 PM

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com, in case of any queries/doubts.

We will update you when this issue is resolved.

Thank you for your co-operation and support.

Resolved Issues
Jun 2 2015

Urgent: Scheduled rebooting activity on Virlnx6 server on June 3rd, 2015 from 11:30 PM to 12:30 AM

This is to inform you that we have to reboot the Virlnx6 ( Base Machine ) Sever  as the base machine kernel has been updated. This activity is scheduled so that the updated kernel starts working with the file system consistencies (Disk Concerns).

Activity Date: Wednesday i.e. 3rd June, 2015.

Activity Time: 11:30 PM to 12:30 AM(4th June,2015).

During this time period, server will be inaccessible.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com, in case of any queries/doubts.

Thank you for your co-operation and support.

 

Resolved Issues
May 30 2015

CentralNic Unavailability Notice: May 31th, 2015

The CentralNic Registry has announced the following downtime:

Maintenance Details:

Date: Sunday, May 31st, 2015

Time:  11:45 PM – 12:45 AM (June 1st, 2015) (2345 hrs – 0045 hrs) GMT/UTC

           05:15 AM – 06:15 AM (0515 hrs – 0615 hrs) (Monday , June 1st 2015) IST

Duration: 1 Hour

During the above maintenance window, you would not be able to register, renew, transfer, manage or perform Whois lookup for .TLDs under CentralNic Registry.

This outage shall have no impact on the resolution/working of your already registered domain names.

Please feel free to get in touch with our Support Team at support@znetlive.com in case of any queries/doubts.

Resolved Issues
May 27 2015

Verisign Registry Maintenance Notice: May 29th, 2015

The Verisign Registry has announced the following downtime:

Maintenance Details:

Date: Friday, 29th May 2015

Time: 10:00 PM – 12:00 AM (2200 hrs – 0000 hrs) GMT/UTC
          03:30 AM – 05:30 AM (0330 hrs – 0530 hrs) (Saturday, May 30th 2015) IST

Duration: 2 Hours

During the above maintenance window, you would not be able to register, renew, transfer, manage or perform Whois lookup for .TLDs under Verisign Registry.

This outage shall have no impact on the resolution/working of your already registered domain names.

Please feel free to get in touch with our Support Team at support@znetlive.com in case of any queries/doubts.

Resolved Issues
May 15 2015

.IN Unavailability Notice: May 17th, 2015

The .IN Registry has announced the following downtime:

Maintenance Details:

Date: Sunday, May 17th, 2015

Time: (16th May 2015  21:30 – 17th May 2015 01:30) UTC

03:00 AM – 07:00 AM (03:00 hrs – 07:00 hrs) IST

Duration: 4 Hours

During the above maintenance window, you would not be able to register, renew, transfer or manage Whoislookup for .IN domain names.

This outage shall have no impact on the resolution/working of your already registered domain names. However you might face Intermittent Connectivity issues

Please feel free to get in touch with our Support Team at support@znetlive.com in case of any queries/doubts.

Resolved Issues
May 8 2015

Emergency Power Maintenance

Activity Details:

We are receiving alerts from our monitoring system regarding PDU device. We need to perform an emergency power maintenance. During the maintenance period, all the services will be down for affected servers.

Severity: Critical and Emergency

Activity Time: 10:30 PM
Duration: 30 Minutes (may extend depending on the situation)

Support: Our tech support will be fully staffed and will be available on Chat and Tickets.

Check Status on : http://znetlivestatus.com/emergency-power-maintenance/

List of Servers which will be affected:

aksai.securehostdns.com
creativedisplay.cloudhostdns.net
dukaandaar.cloudhostdns.net
eduglowtech1.securehosttdns.com
EduManage.securehostdns.com
enterclinic.securehostdns.com
incedeind.securehostdns.com
infolinksoftware.securehostdns.com
jkpolice.securehostdns.com
madivada.securehostdns.com
swener.securehostdns.com
zazva.cloudhostdns.net

clonefutura.securehostdns.com
ecomartindia.cloudhostdns.net
freseniusmedicalcare.cloudhostdns.net
insintigo3.cloudhostdns.net
madhusudancollege.securehostdns.com
Minacs-U.securehostdns.com
predictlabs.cloudhostdns.net
softlncubator.cloudhostdns.net
uday.cloudhostdns.net

PleskIDC-02

Resolved Issues
May 7 2015

Urgent: Emergency Maintenance on virlnx7.securehostdns.com linux server from 7th May, 2015 10:00 PM to 8th May, 2015 6:00 AM

This is to inform you that an emergency maintenance activity has been planned for our virlnx7.securehostdns.com linux server.

Activity Start Date: Thursday i.e. 7th May, 2015.

Activity End Date: Friday i.e. 8th May, 2015

Activity Time: 7th May, 2015 10:00 PM to 8th May, 2015 6:00 AM.

During this time period, server will be inaccessible.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com, in case of any queries/doubts.

Thank you for your co-operation and support.

Resolved Issues
May 1 2015

Urgent: Scheduled Maintenance on Blynx5.securehostdns.com linux server on 1st May, 2015 from 10:00 PM to 11:00 PM

This is to inform you that a scheduled maintenance activity has been planned for our Blynx5.securehostdns.com linux server.

Activity Date: Friday i.e. 1st May, 2015.

Activity Time: 10:00 PM to 11:00 PM.

During this time period, server will be inaccessible.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com, in case of any queries/doubts.

Thank you for your co-operation and support.

Resolved Issues
Apr 24 2015

Urgent : virlnx3.securehostdns.com server down today. Work in progress.

This is to inform you that we are getting disk issue on virlnx3.securehostdns.com server, due to that VPSs on this server also got disconnected.

We need to run fsck on the server which will take time to recover file system.

Expected Downtime: We are expecting  3 to 4 hrs. downtime during which the issue will be resolved.

Communication Plan: Our helpdesk is fully staffed & functional. Please feel free to get in touch with our support team at support@znetlive.com, in case of any queries/doubts.

We will update you when this issue is resolved.

Thank you for your co-operation.

 Update : 1

Issue resolved.

Resolved Issues
Apr 20 2015

Windows update on IndianHyperV-07 server scheduled on April 24th, 2015.

This is to inform you that we are getting issue of iSCSI disconnect on Indian-HyperV-07 Server due which our VPSs running on this server are getting disconnected/rebooted. This issue has already been escalated to Microsoft.

We need to shut down all the VPSs which are running on this server till this activity would be finished. This may take around 2 to 5 hours depending on the list of available Windows Updates and their sizes.

Activity Date: Friday i.e. 24th April, 2015.

Activity Time: 2:00 AM IST.

Expected Downtime: We are expecting 2 to 5 hours. downtime during this activity.

Issue severity: Highly Critical

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com, in case of any queries/doubts.

Please be patient & support us in our endeavor of serving you with better hardware and network.

Thank you for your co-operation and support.