Real Time Updates About Different Issues at ZNetLive

Real Time Updates About Different Issues at ZNetLive

Live update on service issues and scheduled maintenances at ZNetLive
Resolved Issues
Nov 6 2018

Upgradation of blinux-u.securehostdns.com Reseller server on Friday, 9th November, 2018

This is to inform you that one of our Reseller servers – blinux-u.securehostdns.com is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Description: During this time, we will be migrating the data and sites to a new and powerful server with better hardware.

Upgradation Date: Friday, 9th November, 2018.

Upgradation Time: The migration will start on Friday, 9th November, 2018 at 8:00 PM IST and will complete till 11:30 PM IST.

Expectations from you:

If you are using IP for FTP, Mail & Outlook, then please change it to 202.66.174.166 after migration.

If you are using name servers other than blinux1.securehostdns.com, blinux2.securehostdns.com, blinuxns3.securehostdns.com and blinuxns4.securehostdns.com for your websites, then please make the following changes in your DNS file:

domain.com                         A              202.66.174.166

www.domain.com               A              202.66.174.166

ftp.domain.com                   A              202.66.174.166

mail.domain.com                A               202.66.174.166

If you are using blinux-u.securehostdns.com name servers (blinux1.securehostdns.com, blinux2.securehostdns.com, blinuxns3.securehostdns.com and blinuxns4.securehostdns.com), then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

blinux1.securehostdns.com               202.66.174.166

blinux2.securehostdns.com                202.66.174.166

blinuxns3.securehostdns.com          202.66.174.166

blinuxns4.securehostdns.com          202.66.174.166

Note: There will be no data loss during this process, However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process.

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section on znetlivestatus.com to keep you fully informed of the status of migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

Resolved Issues
Nov 6 2018

Upgradation of blnx3.securehostdns.com Reseller server on Thursday, 8th November, 2018

This is to inform you that one of our Reseller servers – blnx3.securehostdns.com is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Description: During this time, we will be migrating the data and sites to a new and powerful server with better hardware.

Upgradation Date: Thursday, 8th November, 2018.

Upgradation Time: The migration will start on Thursday, 8th November, 2018 at 8:00 PM IST and will get complete by 11:30 PM IST.

Expectations from you:

If you are using IP for FTP, Mail & Outlook, then please change it to 202.66.174.165 after migration.

If you are using name servers other than blinuxns5.securehostdns.com and blinuxns6.securehostdns.com for your websites, then please make the following changes in your DNS file:

domain.com                       A                202.66.174.165

www.domain.com            A                 202.66.174.165

ftp.domain.com                A                 202.66.174.165

mail.domain.com             A                 202.66.174.165

If you are using blnx3.securehostdns.com name servers (blinuxns5.securehostdns.com and blinuxns6.securehostdns.com), then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

blinuxns5.securehostdns.com             202.66.174.165

blinuxns6.securehostdns.com             202.66.174.165

Note: There will be no data loss during this process, However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process.

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section on znetlivestatus.com to keep you fully informed of the status of migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

cheduled upgradation activity featured image
Nov 6 2018

cPanel and Windows critical patch updates for the month of October 2018

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of October 2018.

This mail is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions.

Although, we have tested all the patches at our end but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Prevention is always better than cure, so we strongly advise you to take backups to prevent data loss situations and recover your data in the event of data loss or corruption.

Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

Please do not ignore these notifications as they consist of important update alerts. These updates are also a defense against the TCP SYN Flooding Attacks which are patched in updates, only. So we recommend you to get your system updated.

ZNetLive is not liable for any damage caused due to any data loss.

For more details, please contact our sales team.

Note:

Click here to download  the details of Windows Patches released in October 2018.

Click here to download  the details of cPanel Patches released in October 2018.

Resolved Issues
Nov 6 2018

ZNetLive Phone Support Unavailable on Diwali : 07/11/18 8:00 A.M. to 08/11/18 8:00 A.M.

Wishing you a very happy Diwali!

This is to inform you that our phone support system will not be available from Wednesday, November 7th , 2018, 8:00 A.M. till Thursday, October 8th, 2018, 8:00 A.M. on the auspicious occasion of Diwali.

During this period, you can contact us through our chat and ticket support system.

Thanking you in anticipation of your patience and support.

Resolved Issues
Nov 2 2018

Upgradation of lnx25.securehostdns.com shared server on Sunday, 4th November, 2018

This is to inform you that one of our shared servers – lnx25.securehostdns.com is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Sunday, 4th November, 2018.

Upgradation Time: The migration will start on Sunday, 4th November, 2018 at 8:00 PM IST and will get complete till 11:30 PM IST.

Upgradation Description: During this time, we will be migrating the data and sites to a new and powerful server with better hardware

 Expectations from you:

If you are using IP for FTP, Mail & Outlook, then please change it to 202.66.174.154 after migration.

 

If you are using name servers other than ns51.znetindia.com, ns52.znetindia.com, ns81.znetindia.com and ns82.znetindia.com for your websites, then please make the following changes in your DNS file:

domain.com                 A           202.66.174.154

www.domain.com      A           202.66.174.154

ftp.domain.com          A           202.66.174.154

mail.domain.com       A           202.66.174.154

 

If you are using lnx25.securehostdns.com name servers (ns51.znetindia.com, ns52.znetindia.com, ns81.znetindia.com and ns82.znetindia.com), then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

ns51.znetindia.com      202.66.174.154

ns52.znetindia.com      202.66.174.154

ns81.znetindia.com      202.66.174.154

ns82.znetindia.com      202.66.174.154

Note: There will be no data loss during this process, However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process.

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section on znetlivestatus.com to keep you fully informed of the status of migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

Resolved Issues
Nov 1 2018

Upgradation of lnx36.securehostdns.com shared server on Friday, 2nd November, 2018

This is to inform you that one of our shared server – lnx36.securehostdns.com is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Friday, 2nd November, 2018.

Upgradation Time: The migration will start on Friday, 2nd November, 2018 at 8:00 PM IST and will complete till 11:30 PM IST.

 Upgradation Description: During this time, we will be migrating the data and sites to a new and powerful server with better hardware.

Expectations from you:

If you are using IP for FTP, Mail & Outlook, then please change it to 202.66.174.50 after migration.

If you are using name servers other than ns61.znetindia.com, ns62.znetindia.com, ns91.znetindia.com and ns92.znetindia.com for your websites, then please make the following changes in your DNS file:

domain.com A  202.66.174.50

www.domain.com A 202.66.174.50

ftp.domain.com A 202.66.174.50

mail.domain.com A 202.66.174.50

If you are using lnx36.securehostdns.com name servers (ns61.znetindia.com, ns62.znetindia.com, ns91.znetindia.com and ns92.znetindia.com), then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

ns61.znetindia.com      202.66.174.50

ns62.znetindia.com      202.66.174.50

ns91.znetindia.com      202.66.174.50

ns92.znetindia.com      202.66.174.50

 

Note: There will be no data loss during this process, However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process.

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section on znetlivestatus.com to keep you fully informed of the status of migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

Resolved Issues
Oct 30 2018

Upgradation of wp.cloudhostdns.net shared server on Wednesday, 31st October, 2018

This is to inform you that one of our shared server – wp.cloudhostdns.net is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Wednesday, 31st October, 2018.

Upgradation Time: The migration will start on Wednesday, 31st October, 2018 at 8:00 PM IST and will complete till 11:30 PM IST.

 Upgradation Description: During this time, we will be migrating the data and sites to a new and powerful server with better hardware.

Expectations from you:

If you are using IP for FTP, Mail & Outlook, then please change it to 202.66.174.46 after migration.

If you are using name servers other than wpns1.cloudhostdns.net and wpns2.cloudhostdns.net for your websites, then please make the following changes in your DNS file:

 

domain.com                  A                    202.66.174.46

www.domain.com        A                     202.66.174.46

ftp.domain.com            A                     202.66.174.46

mail.domain.com         A                      202.66.174.46

 

If you are using wp.cloudhostdns.net” name servers (wpns1.cloudhostdns.net and wpns2.cloudhostdns.net), then you don’t need to change anything.

 

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

wpns1.cloudhostdns.net          202.66.174.46

wpns2.cloudhostdns.net          202.66.174.46

 

Note: There will be no data loss during this process, However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process.

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section on znetlivestatus.com to keep you fully informed of the status of migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

 

Resolved Issues
Oct 30 2018

Scheduled Upgradation Activity on ZNetLive Site, Admin and Customer Panel on Tuesday,30th October, 2018

This is to inform you that an upgradation activity has been scheduled for ZNetLive site (https://www.znetlive.com/), Admin Panel and Member Panel (https://manage.znetlive.com) in order to provide you with better support and services.

During this activity, the site, member and admin portals will remain inaccessible.

However, it will not impact any of your services.

Maintenance Window Details :

Activity Date: Tuesday, 30th October, 2018.

Activity Time : 10:00 P.M.  to 11:45 P.M .

We regret any inconvenience caused due to this maintenance.

Keep visiting your announcement section or http://znetlivestatus.com for further updates!

Thank you in anticipation of your co-operation and support.

Resolved Issues
Oct 29 2018

US DC Network Outage Monday 29th, Oct 2018

This is to inform you that complete Network Outage has occurred at US Data Center and our team is working on it for fix this issue.

Affected Server’s : All US location servers.

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

Update :1   Network issues has been resolved, servers are up and running .

cheduled upgradation activity featured image
Oct 29 2018

Emergency Maintenance – PleskIDC6

This is to inform you that some hardware failure issue has occurred on server and our team is working on it for fix this issue.

Affected Server’s : PleskIDC6

Activity Started : 9:00 AM 29th Oct 2018

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

—-

Update :1   Both Disk showing some RAID corruption and recovery may take longer time.

Update:2    We have restored server with 27th Oct 10:00 PM backup and all services back online.

 

 

Resolved Issues
Oct 24 2018

Emergency Maintenance – WebIDC3 & IDB2

This is to inform you that some hardware failure issue has occurred on server and our team is working on it for fix this issue.

Affected Server’s : WebIDC3, IDB2,  [Webidc2, webidc4 – MSSQL Services]

Activity Started : 9:15 AM 24th Oct 2018

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

——

Update :1 – Activity completed and all servers back online.

Resolved Issues
Oct 17 2018

Upgradation of lnxind3.cloudhostdns.net shared server on Saturday, 20th October, 2018

This is to inform you that one of our shared servers – lnxind3.cloudhostdns.net is being upgraded with better hardware in order to provide you with improved performance and a more stable network.

Upgradation Description: During this time, we will be migrating the data and sites to a new and powerful server, with better hardware.

Upgradation Date: Saturday, 20th October, 2018.

Upgradation Time: The upgradation will start on Saturday, 20th October, 2018 at 8:00 PM IST and will be completed by 11:30 PM IST.

Expectations from you: If you are using IP for FTP, Mail & Outlook, then please change it to 202.66.174.32 after migration.

Important: There will be no data loss in this period, but still we request you to take the backup at your end from your cPanel > Files > Backup Wizard.

Please don’t upload anything on server/website during the migration process.

If you are using name servers other than lnxind31.cloudhostdns.net and lnxind32.cloudhostdns.net for your websites, then please make the following changes in your DNS file:

 domain.com A  202.66.174.32

 www.domain.com A 202.66.174.32

 ftp.domain.com A 202.66.174.32

 mail.domain.com A 202.66.174.32

If you are using name servers (lnxind31.cloudhostdns.net and lnxind32.cloudhostdns.net) of our server “lnxind3.cloudhostdns.net” in your domain, then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

 lnxind31.cloudhostdns.net       202.66.174.32

 lnxind32.cloudhostdns.net       202.66.174.32

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the upgradation process. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

 

Resolved Issues
Oct 15 2018

Emergency Maintenance-SQLPleskINDIA1

This is to inform you that RAID failure has occurred over SQLPleskINDIA1 . Currently, both disks are not detecting over server but our team is working with other possible options available.

Affected Server’s : PLESK-INDIA-04, PLESK-INDIA-05, PLESK-INDIA-06.

All customer’s will be notified via support ticket/email.

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

Resolved Issues
Oct 14 2018

Emergency Maintenance DISK Failure on Blynx7.cloudhostdns.net Server: Sunday, October 14, 2018

This is to inform you that we are performing an urgent maintenance (disk failure) activity on Blynx7.cloudhostdns.net server.

Activity start time : 6:00 AM Sunday, October 14, 2018

Duration : 3-6 hours.

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

 

Update 1: We found multiple disk failure so we are now restoring domains from backups.

Update 2: Account restoration is in progress in new Server having new IP.

If you are using name servers other than blynxns7.cloudhostdns.net and blynxns8.cloudhostdns.net for your websites, then please make the following changes in your DNS file:

domain.com                     A                   202.66.174.41

www.domain.com          A                    202.66.174.41

ftp.domain.com             A                    202.66.174.41

mail.domain.com         A                     202.66.174.41

If you are using name servers (blynxns7.cloudhostdns.net and blynxns8.cloudhostdns.net) of our server “Blynx7.cloudhostdns.net” in your domain, then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

blynxns7.cloudhostdns.net                         202.66.174.41

blynxns8.cloudhostdns.net                         202.66.174.41

——

Update 3: Around 70% of accounts have been restored.

——-

Update 4 : All accounts have been restored.

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