Real Time Updates About Different Issues at ZNetLive

Real Time Updates About Different Issues at ZNetLive

Live update on service issues and scheduled maintenances at ZNetLive
Resolved Issues
Jan 6 2018

Urgent Maintenance Activity on Resellerplesk5 Server: Saturday, January 6, 2018

This is to inform you that we are performing an urgent maintenance activity on Resellerplesk5  server as we are facing some RAID alerts related to one disk.

Activity start time  :  12:20 PM  Saturday, January 6, 2018

Duration : 2-5 hours.

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

 

 

Resolved Issues
Jan 5 2018

Urgent Maintenance Activity on Plesk-15 Server: Friday, January 5, 2018

This is to inform you that we are performing an urgent maintenance activity on Plesk-15 server as we are facing some RAID alerts related to one disk.

Activity start time  :  11:40 PM  Friday, January 5, 2018

Duration : 2-3 hours.

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

Resolved Issues
Jan 5 2018

Urgent Maintenance Activity on Web-13 Server: Friday, January 5, 2018

This is to inform you that we are performing an urgent maintenance activity on Web-13 server as we are facing some RAID alerts related to one disk.

Activity start time  :  10:00 AM  Friday, January 5, 2018

Duration : 2-3 hours.

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and unde

Resolved Issues
Jan 5 2018

Urgent Maintenance Activity on IDMAIL04 Server: Friday, January 5, 2018

This is to inform you that we are performing an urgent maintenance activity on IDMAIL04 server as we are facing some RAID alerts related to one disk.

Activity start time  :  8:00 AM  Friday, January 5, 2018

Duration : 2-3 hours.

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

Resolved Issues
Jan 5 2018

Urgent Maintenance Activity on Web-15 Server: Friday, January 5, 2018

This is to inform you that we are performing an urgent maintenance activity on Web-15 server as we are facing some RAID alerts related to one disk.

Activity start time  :  8:00 AM  Friday, January 5, 2018

Duration : 2-3 hours.

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

Resolved Issues
Jan 5 2018

Urgent Maintenance Activity on Resellerplesk-9 Server: Friday, January 5, 2018

This is to inform you that we are performing an urgent maintenance activity on Resellerplesk-9 server as we are facing some RAID alerts related to one disk.

Activity start time  :  3:30 AM  Friday, January 5, 2018

Duration : 2-3 hours.

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

Resolved Issues
Dec 7 2017

cPanel and Windows critical patch updates for the month of November 2017

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of November 2017.

This mail is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 server versions.

Although, we have tested all the patches at our end but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

– Expected Downtime: 30-45 mins

– Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

This will help you recover your data in the event of data loss or corruption.

For more details, please contact our sales team.

Note:

Click here to download  the details of Windows Patches released in November 2017.

Click here to download  the details of cPanel Patches released in November 2017.

Resolved Issues
Nov 7 2017

cPanel and Windows critical patch updates for the month of October 2017

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of October 2017.

This mail is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 server versions.

Although, we have tested all the patches at our end but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

– Expected Downtime: 30-45 mins

– Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

This will help you recover your data in the event of data loss or corruption.

For more details, please contact our sales team.

Note:

Click here to download  the details of Windows Patches released in October 2017.
Click here to download  the details of cPanel Patches released in October 2017.

Resolved Issues
Nov 3 2017

Maintenance Activity : Phone Support System (EPBX) : Sunday, 5th November, 2017

This is to notify you that due to a scheduled maintenance work on our phone support system, it will not be available from 8:00 AM to 11:00 PM on 5th Nov. 2017 (Sunday). Because of this, we will be unable to take any incoming phone calls or make outgoing calls to resolve your queries on the phone. Please be assured that we will continue to address your support queries via LiveChat and by Support Tickets logged using your control panel.

Most importantly, your services what you have procured from ZNetLive will continue to operate as normal and they will not be impacted by this maintenance.

We apologize for any inconvenience caused to you. Thank you for your patience and understanding.

Resolved Issues
Oct 26 2017

Emergency: PRI Lines Down

We are facing issue with our PRI lines at ISP end. Hence impacting our phone lines down. We will be unreachable via phone till the issue is resolved.

We are expecting this to be resolved by 26/10/2017 afternoon 2PM.

Our support is available via chat and tickets.

We apologies for the inconvenience.

Thanks.

Resolved Issues
Oct 17 2017

ZNetLive Phone Support Unavailable on Diwali and Govardhan Pooja : 19/10/17 8:00 A.M. to 21/10/17 8:00 A.M.

Wishing you a very happy Diwali!

This is to inform you that our phone support system will not be available from Thursday, October 19, 2017, 8:00 A.M. till Saturday, October 21, 2017, 8:00 A.M. on the auspicious occasion of Diwali and Govardhan Pooja.

During this period, you can contact us through our chat and ticket support system.

Thanking you in anticipation of your patience and support.

Resolved Issues
Oct 6 2017

cPanel and Windows critical patch updates for the month of September 2017

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of September 2017.

This mail is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 server versions.

Although, we have tested all the patches at our end but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

– Expected Downtime: 30-45 mins

– Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

This will help you recover your data in the event of data loss or corruption.

For more details, please contact our sales team.

Note:

Click here to download  the details of Windows Patches released in September 2017.
Click here to download  the details of cPanel Patches released in September 2017.

Resolved Issues
Oct 5 2017

Urgent Server Maintenance Notice: Thursday, October 5th, 2017

This is to inform you that we are facing OS corruption issue with the INDIANIDC server, due to which server is going down frequently. We are trying to repair server OS that might take some time.

Maintenance Date : Thursday, 5th October 2017

Maintenance Time : 10.00 A.M.

Duration: 4-6 hours

Important: There will be no data loss during this process, but your websites will remain unavailable during this maintenance.

Communication Plan: Our helpdesk will be fully functional and staffed during the activity. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of the maintenance process.

Please be patient & support us in our endeavor of serving you with better network facility.

Thank you for your co-operation and support.

*********************

Update:1  4:00 PM  –    Due to major corruption on server OS, its not recovered completely.  We are moving services on new server and will take another 2-3 hours.

Update:2  11:00AM  – Migration was completed last night and all services working fine.

Resolved Issues
Sep 29 2017

Urgent Network Maintenance Activity at Noida DC : Friday,29th September, 2017.

This is to inform you that due to some critical issues, we are conducting an urgent network maintenance activity at our Noida Facility.

Urgent Maintenance Date: Friday, 29th September 2017

Urgent Maintenance Time: 12:00 PM to 7:00 AM

Expectation from your end : If you have setup any network drive connection between server (VPS/Dedicated Servers) or NAS backup drive(VPS/Dedicated Server) then, please verify its connectivity after completing the activity.

There is no complete downtime but you may face network fluctuation during the activity. Please do not update on the server during the scheduled activity.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com, in case of any queries/doubts.

Please be patient & support us in our endeavor of serving you with better network facility.

Thank you for your co-operation and support.

 

Update: Issue was till 1st of Oct’17 and now it has been resolved. There will be no any network fluctuation now.

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