Real Time Updates About Different Issues at ZNetLive

Real Time Updates About Different Issues at ZNetLive

Live update on service issues and scheduled maintenances at ZNetLive
Resolved Issues
Feb 8 2017

Phone lines inaccessible due to disruption in the services from Internet Service Provider’s end – Wednesday, February 8, 2017

Our phone lines are not working, due to some disruption in the services from Internet Service Provider’s end.

It might take 2-3 hours to resume phone services.

During this period, you can reach us via Live Chat and tickets.

Please be patient and accept our apologies for any inconvenience this may cause you.

First update-

It will take one more hour to resume phone services.

Second Update:

Issue fixed by service provider.

Resolved Issues
Feb 8 2017

Emergency: File System Corrupted: PleskIDC-05

Dear Customer,

We are facing file corruption issue of operating system partition for one of our Indian Reseller server name: PleskIDC-05.

All the service running on this server: MySQL, SmarterMail, Web Services, DNS are down.

Our team is working on this to resume the services.

We are expecting it to resume in next 1-2 hours.

Thanks,

ZNET Team

 

Update-1 at 3:42 PM:  Server has resumed. All the services are UP now.

Resolved Issues
Feb 1 2017

{Urgent} Notice regarding servers being inaccessible due to a technical issue – Wednesday 1st Feb, 2017.

There is a technical issue with the core switch that has impacted the accessibility of some of our servers, resulting in downtime.

Our DC team is working on it on high priority. We will keep you posted with periodic updates here.

Please accept our apologies for any inconvenience this may cause you.

First Update –  3:15 PM

The team is trying to resolve the issue. It may take up to three more hours.

Second Update : 6:00 PM

Some configuration and troubleshooting still going on with new hardware and it will take some more time. We are sorry for inconvenience.

Third Update : 7:00 PM

We have fixed issue at core switch level and servers will be up soon.

Final Update: 7:27 PM

All the servers/services are UP. If anyone is facing issue then they can contact to support.

Resolved Issues
Jan 27 2017

ZNetLive website and Member Panel maintenance notice : 11:00 PM, 11th February 2017 to 4:00 AM, 12th February 2017.

We are performing essential IT infrastructure maintenance .

As a result of this, our ZNetLive website and member panel will not be accessible from 11:00 PM IST on 11th of February 2017 to 4:00 AM IST on 12th of February 2017 (5 hours).

Please accept our apologies for any inconvenience this may cause you.

Resolved Issues
Jan 18 2017

Emergency Support Outage on Friday, 20 January, 2016.

We are performing emergency maintenance activities on our key support infrastructure.

Our helpdesk, Live Chat and call support facilities are affected as a result of this and will not be available from 3.30 p.m. till 7.00 p.m. on January 20, 2017.

Sincere apologies for any inconvenience caused and we will be back to serve you immediately after the outage window.

Thanks for your patience.

 

Resolved Issues
Jan 4 2017

Rescheduling migration of javalynx.securehostdns.com Shared server from Saturday,18th February, 2017 to Sunday,19th February 2017.

This is to inform you that one of our servers- javalynx.securehostdns.com is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Friday, January 13th, 2017

Upgradation Time: The migration will start on, Friday, January 13th, 2017, at 10:00 PM IST and will be completed by Saturday, January 14th, 2017, till 2:00 AM IST.

Upgradation Description: During this activity, we will be migrating the data and sites to a new and powerful server with better hardware.

Expectations from you:

If you are using IP for FTP, Mail & Outlook, then please change it as follows:

202.66.173.152  to  202.66.173.153

If you are using name servers other than javalinuxns3.securehostdns.com and javalinuxns4.securehostdns.com for your websites, then please make the following changes in your DNS file:

domain.com A  202.66.173.152

www.domain.com A 202.66.173.152

ftp.domain.com A 202.66.173.152

mail.domain.com A 202.66.173.152

If you are using javalynx.securehostdns.com name servers (javalinuxns3.securehostdns.com and javalinuxns4.securehostdns.com), then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

javalinuxns3.securehostdns.com    :    202.66.173.152

javalinuxns4.securehostdns.com    :    202.66.173.153

Important: There will be no data loss during this process. However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process.

Expected Downtime: There will be maximum 4 hours downtime. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

——————————————————————–

Update-1

We have postponed the migration activity schedule for next two weeks due to Internet connectivity issue at ISP level.
New migration schedule we will share you once ISP Internet speed issue will resolve.

Update-2

This activity is rescheduled as follows:-

New Upgradation Date: Saturday,18th February, 2017.

New Upgradation Time: The migration will start on, Saturday,18th February 2017, at 09:00 PM IST and will be completed by  Sunday,19th February, 2017  till 5:00 AM IST.

Resolved Issues
Jan 4 2017

Rescheduling migration of Web-14 server from Thursday, 16th February, 2017 to Friday, 17th February 2017.

This is to inform you that one of our servers- Web-14  is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Wednesday, January 11th, 2017

Upgradation Time: The migration will start on, Wednesday, January 11th, 2017, at 10:00 PM IST and will be completed by Thursday, January 12th, 2017, till 4:00 AM IST.

Upgradation Description: During this activity, we will be changing Server hardware as well as IP pool.

Expectations from you:

If you are using our hosting name servers then you should not do any changes from your side.

Note: Clients who pointed website via A-records from other DNS servers need to update A-record of Website:

Old Website IP:    208.115.223.9

New website IP:  202.66.173.142

Database connection String:

MYSQL hostname  :          web-14.znetlive.in:3309

MSSQL2008R2      :          sharedmssql5.znetindia.net,1234

Mail Server settings :

Email server : mail.yourdomainname or Sharedmail4.securehostdns.com

Important: Do not use IP address in database connection string, FTP or configure outlook and other email client.

Expected Downtime:  3 – 5 hours. 

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

——————————————————————–

Update-1

We have postponed the migration activity schedule for next two weeks due to Internet connectivity issue at ISP level.
New migration schedule we will share you once ISP Internet speed issue will resolve.

Update-2

This activity is rescheduled as follows:-

New Upgradation Date: Thursday, February 16th, 2017.

New Upgradation Time: The migration will start on, Thursday, February 16th, 2017.at 09:00 PM IST and will be completed by Friday, February 17th, 2017 till 5:00 AM IST.

Resolved Issues
Jan 4 2017

Rescheduling migration of Web-15 server from Friday,17th February, 2017 to Saturday, 18th February 2017.

This is to inform you that one of our servers- Web-15  is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Thursday, January 12th, 2017

Upgradation Time: The migration will start on, Thursday, January 12th, 2017, at 10:00 PM IST and will be completed by Friday, January 13th, 2017, till 4:00 AM IST.

Upgradation Description: During this activity, we will be changing Server hardware as well as IP pool.

Expectations from you:

If you are using our hosting name servers then you should not do any changes from your side.

Note: Clients who pointed website via A-records from other DNS servers need to update A-record of Website:

Old Website IP:    208.115.223.25

New website IP:   202.66.173.147

Database connection String:

MYSQL hostname  :          web-15.znetlive.in:3309

MSSQL2008R2      :          sharedmssql5.znetindia.net,1234

Mail Server settings :

Email server : mail.yourdomainname or   Sharedmail4.securehostdns.com

Important: Do not use IP address in database connection string, FTP or configure outlook and other email client.

Expected Downtime:  3 – 5 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

——————————————————————–

Update-1

We have postponed the migration activity schedule for next two weeks due to Internet connectivity issue at ISP level.
New migration schedule we will share you once ISP Internet speed issue will resolve.

Update-2

This activity is rescheduled as follows:-

New Upgradation Date: Friday, 17th February, 2017.

New Upgradation Time: The migration will start on, Friday, 17th February, 2017 , at 09:00 PM IST and will be completed by Saturday, February 18th, 2017, till 5:00 AM IST.

Resolved Issues
Jan 4 2017

Rescheduling migration of Web-16 server from Monday, 20th February, 2017 to Tuesday, 21th February, 2017.

This is to inform you that one of our servers- Web-16  is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Sunday, January 15th, 2017.

Upgradation Time: The migration will start on, Sunday, January 15th, 2017, at 10:00 PM IST and will be completed by Monday, January 16th, 2017, till 4:00 AM IST.

Upgradation Description: During this activity, we will be changing Server hardware as well as IP pool.

Expectations from you:

If you are using our hosting name servers then you should not do any changes from your side.

Note: Clients who pointed website via A-records from other DNS servers need to update A-record of Website:

Old Website IP:   74.63.229.205

New website IP:  202.66.173.158

Database connection String:

MYSQL hostname  :          web-16.znetlive.in:3309

MSSQL2008R2      :          sharedmssql5.znetindia.net,1234

Mail Server settings :

Email server : mail.yourdomainname or Sharedmail4.securehostdns.com

Important: Do not use IP address in database connection string, FTP or configure outlook and other email client.

Expected Downtime:  3 – 5 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

——————————————————————–

Update-1

We have postponed the migration activity schedule for next two weeks due to Internet connectivity issue at ISP level.
New migration schedule we will share you once ISP Internet speed issue will resolve.

Update-2

This activity is rescheduled as follows:-

New Upgradation Date: Monday, 20th February, 2017.

New Upgradation Time: The migration will start on, Monday, 20th February, 2017 at 09:00 PM IST and will be completed by Tuesday 21st February, 2017, till 5:00 AM IST.

Resolved Issues
Jan 4 2017

Rescheduling migration of MSSQL-MYSQL5 database server from Sunday, 19th February, 2017 to Monday, 20th February, 2017.

This is to inform you that one of our servers- MSSQL-MYSQL5  is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Saturday, 14th January, 2017

Upgradation Time: The migration will start on, Saturday, January 14th, 2017, at 10:00 PM IST and will be completed by Sunday, January 15th, 2017, till 5:00 AM IST.

Upgradation Description: During this activity, we will be changing Server hardware as well as IP pool.

Expectations from you:

If you are using below connection string your code then you do not need to update anything at your end.

Database connection String:

MSSQL           :           sharedmssql5.znetindia.net,1234

Important: Do not use your old IP addresses in database connection string.  During and after the migration, use the above connection strings in your code.

Expected Downtime:  5 – 7 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

——————————————————————–

Update-1

We have postponed the migration activity schedule for next two weeks due to Internet connectivity issue at ISP level.
New migration schedule we will share you once ISP Internet speed issue will resolve.

Update-2

This activity is rescheduled as follows:-

New Upgradation Date: Sunday,19th February, 2017.

New Upgradation Time: The migration will start on Sunday,19th February, 2017 at 09:00 PM IST and will be completed by Monday, 20th February, 2017 , till 5:00 AM IST.

Resolved Issues
Jan 4 2017

Rescheduling migration of SharedMail4 server from Thursday, 9th February, 2017 to Friday,10th February, 2017.

This is to inform you that one of our servers- SharedMail4 is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Tuesday, 17th January, 2017.

Upgradation Time: The migration will start on, Tuesday, January 17th, 2017, at 10:00 PM IST and will be completed by Wednesday, January 18th, 2017, till 6:00 AM IST.

Upgradation Description: During this activity, we will be changing Server hardware and IP pool as well as email services will remain inaccessible.

Expectations from you:

If you are using our hosting name servers then you should not do any changes from your side.

Note: If you are not using our hosting name servers then you have to update mail server IP in your DNS server when migration start  :

Old Mail server IP:    216.245.196.9

New Mail server IP:  202.66.173.166

For configure outlook or other email client use : mail.domainname or sharedmail4.securehostdns.com

Important: Do not use IP address for configure outlook and other email client.

Expected Downtime:  4 – 6 hours. 

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

——————————————————————–

Update-1

We have postponed the migration activity schedule for next two weeks due to Internet connectivity issue at ISP level.
New migration schedule we will share you once ISP Internet speed issue will resolve.

——————————————————————–

Update-2

The activity has been re-scheduled as below:

Start Date: Tuestday 7th Feb, 2017

Start Time: 10:00 PM IST

The activity is expected to finish on:

Date: Wednesday 8th Feb, 2017

Time: 6:00 AM IST

Rest information remains same as mentioned above.

——————————————————————–

Update-3

We have postponed the migration activity schedule for next two weeks due to Internet connectivity issue at ISP level.
New migration schedule we will share you once ISP Internet speed issue will resolve.

——————————————————————–

Update-4

The activity has been re-scheduled as below:

New Upgradation Date: Thursday, February 9th, 2017.

New Upgradation Time: The migration will start on, Thursday, February 9th, 2017 at 09:00 PM IST and will be completed by Friday, February 10th, 2017, till 5:00 AM IST.

Resolved Issues
Jan 4 2017

Rescheduling migration of Web-13 server from Tuesday, 21st February, 2017 to Wednesday, 22nd February, 2017.

This is to inform you that one of our servers- Web-13  is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Monday, January 16th, 2017.

Upgradation Time: The migration will start on, Monday, January 16th, 2017, at 10:00 PM IST and will be completed by Tuesday, January 17th, 2017, till 4:00 AM IST.

Upgradation Description: During this activity, we will be changing Server hardware as well as IP pool.

Expectations from you:

If you are using our hosting name servers then you should not do any changes from your side.

Note: Clients who pointed website via A-records from other DNS servers need to update A-record of Website:

Old Website IP:   216.245.196.5

New website IP:  202.66.173.162

Database connection String:

MYSQL hostname  :          web-13.znetlive.in:3309

MSSQL2008R2      :          sharedmssql5.znetindia.net,1234

Mail Server settings :

Email server : mail.yourdomainname or Sharedmail4.securehostdns.com

Important: Do not use IP address in database connection string, FTP or configure outlook and other email client.

Expected Downtime:  3 – 5 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

——————————————————————–

Update-1

We have postponed the migration activity schedule for next two weeks due to Internet connectivity issue at ISP level.
New migration schedule we will share you once ISP Internet speed issue will resolve.

Update-2

This activity is rescheduled as follows:-

New Upgradation Date: Tuesday, 21st February, 2017.

New Upgradation Time: The migration will start on Tuesday, 21st February, 2017 at 09:00 PM IST and will be completed by Wednesday 22nd February 2017, till 5:00 AM IST.

 

Resolved Issues
Dec 28 2016

Migration of SharedMail3 server from Thursday, January 5th, 2017 to Friday, January 6th, 2017.

This is to inform you that one of our servers- SharedMail3 is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Thursday, 5th January, 2017

Upgradation Time: The migration will start on, Thursday, January 5th, 2017, at 10:00 PM IST and will be completed by Friday, January 6th, 2017, till 6:00 AM IST. 

Upgradation Description: During this activity server hardware and IP pool will be change and email services will be completely down.

Expectations from you:

If you are using our hosting name servers then you should not do any changes from your side.

Note: If you are not using our hosting name servers then you have to update mail server IP in your DNS server when migration start  :

Old Mail server IP:     216.144.240.40

New Mail server IP:   202.66.173.111

For configure outlook or other email client use : mail.domainname or sharedmail3.securehostdns.com

Important: Do not use IP address for configure outlook and other email client.

Expected Downtime:  4 – 6 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

——————————————————————–

Update-1

We have postponed the migration activity schedule for next two weeks due to Internet connectivity issue at ISP level.
New migration schedule we will share you once ISP Internet speed issue will resolve.

——————————————————————–

Update-2

The activity has been re-scheduled as below:

Start Date: Tuestday 7th Feb, 2017

Start Time: 10:00 PM IST

The activity is expected to finish on:

Date: Wednesday 8th Feb, 2017

Time: 6:00 AM IST

Rest information remains same as mentioned above.

——————————————————————–

Update-3

We have postponed the migration activity schedule for next two weeks due to Internet connectivity issue at ISP level.
New migration schedule we will share you once ISP Internet speed issue will resolve.

——————————————————————–

Update-4

Migration activity completed.

Resolved Issues
Dec 28 2016

Rescheduling migration of Resellerplesk13 server from Monday,13th February, 2017 to Tuesday,14th February, 2017.

This is to inform you that one of our servers- Resellerplesk13  is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Sunday, January 8th, 2017

Upgradation Time: The migration will start on, Sunday, January 8th, 2017, at 10:00 PM IST and will be completed by Monday, January 9th, 2017, till 6 AM IST.

Upgradation Description: During this activity, we will be changing Server hardware as well as IP pool.

Expectations from you:

If you are using our hosting name servers then you should not do any changes from your side.

Note: Clients who are using own child name servers or pointed website via A-records from other DNS servers need to update A-record of Website:

Name server IP :

Old DNS server IP: –     64.31.41.139, 64.31.41.140

New DNS server IP: –   202.66.173.128, 202.66.173.129

Website IP:

Old IP          :    64.31.41.141

New IP        :    202.66.173.127

Database connection String:

MYSQL hostname  :  resellerPlesk13.securehostdns.com or localhost

MSSQL2012R2       :  Sqlplesk5.securehostdns.com,1533

MSSQL2008R2      :  Sqlplesk4.securehostdns.com,1533

Mail Server settings :

Email server             :         mail.yourdomainname   or   Pleskmail13.securehostdns.com

New IP :  202.66.173.128

Important: Do not use IP address in database connection string, FTP or configure outlook and other email client.

Expected Downtime:  6 – 8 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

——————————————————————–

Update-1

We have postponed the migration activity schedule for next two weeks due to Internet connectivity issue at ISP level.
New migration schedule we will share you once ISP Internet speed issue will resolve.

Update-2

Activity is rescheduled as follows:-

New Upgradation Date: Monday, February 13th, 2017

New Upgradation Time: The migration will start on Monday, February 13th, 2017, at 09:00 PM IST and will be completed by Tuesday, February 14th, 2017 till 5 AM IST.

 

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