Real Time Updates About Different Issues at ZNetLive

Real Time Updates About Different Issues at ZNetLive

Live update on service issues and scheduled maintenances at ZNetLive
Resolved Issues
Feb 8 2018

cPanel and Windows critical patch updates for the month of January 2018

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of January 2018.

This mail is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 server versions.

Although, we have tested all the patches at our end but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

– Expected Downtime: 30-45 mins

– Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

This will help you recover your data in the event of data loss or corruption.

For more details, please contact our sales team.

Note:

Click here to download  the details of Windows Patches released in January 2018.

Click here to download  the details of cPanel Patches released in January 2018.

Resolved Issues
Feb 8 2018

Critical Security Updates on Web-16 Server: Thursday, Feb 8, 2018

This is to inform you that we are performing some critical security updates on Web-16 server.

Activity start time : 6:30 PM Thursday, Feb 8, 2018

Duration : 1 hours.

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

 

Resolved Issues
Feb 7 2018

Critical Security Updates on SQLplesk5 Server: Wednesday, Feb 7, 2018

This is to inform you that we are performing some critical security updates on SQLplesk5 server.

Activity start time : 6:45 PM Wednesday, Feb 7, 2018

Duration : 1 hours.

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

 

Resolved Issues
Feb 6 2018

Critical Security Updates on ResellerPlesk5 Server: Tuesday, Feb 6, 2018

This is to inform you that we are performing some critical security updates on Resellerplesk5 server.

Activity start time : 9:00 PM Tuesday, Feb 6, 2018

Duration : 2 hours.

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

—-

Update : Activity completed successfully and all services back online.

Resolved Issues
Feb 5 2018

Critical Security Updates on SharedMail Server: Tuesday, Feb 6, 2018

This is to inform you that we are performing some critical security updates on SharedMail server.

Activity start time : 9:00 PM Tuesday, Feb 6, 2018

Duration : 2 hours.

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

—-

Update : Activity completed successfully and all services back online.

Resolved Issues
Jan 25 2018

Notice:Urgent Maintenance Activity for ZNetLive site (https://www.znetlive.com/) and Member Panel (https://manage.znetlive.com) on Thursday 25th January, 2018

This is to inform you that we are conducting an urgent maintenance activity for ZNetLive site (https://www.znetlive.com/) and Member Panel (https://manage.znetlive.com) in order to provide you with better  support and services.

However, it will not impact any of your services.

Maintenance Window Details :

Urgent Activity Date : Thursday, 25 January, 2018.

Urgent Activity Time : 09:00 P.M.  to 10:00 P.M .

We regret any inconvenience caused due to this maintenance.

Keep visiting announcement section or http://znetlivestatus.com for further updates!

Thank you in anticipation of your co-operation and support.

Resolved Issues
Jan 17 2018

Emergency: ZNetLive Support phone lines down on Wednesday 17 January, 2018.

This is to notify you that due to an emergency maintenance work by the local Internet Service Provider (ISP), our ZNetLive Support phone lines are down. We are working closely with the ISP to resolve this. Because of this issue, we are unable to take any incoming phone calls or make outgoing calls to resolve your queries on the phone. Please be assured that we will continue to address your support queries via LiveChat and by Support Tickets logged using your control panel.

Most importantly, your services what you have procured from ZNetLive will continue to operate as normal and they are not impacted by this issue. We are expecting this phone issue to be resolved  till 3 PM today as per last communication from the ISP.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

We will keep you posted for further updates.

Resolved Issues
Jan 16 2018

Notice for Scheduled Network Maintenance Activity at Noida DC : Friday,19 January, 2018.

This is to inform you that we have scheduled a network maintenance activity at our Noida Facility on below mentioned time and date. This maintenance is required to add more capacity to our infrastructure and avoid unscheduled breakdown and downtime which will therefore, help us to provide you with better services.

Scheduled Maintenance Date: Friday, 19th January, 2018 to Saturday, 20th January, 2018

Scheduled Maintenance Time: 10:00 PM to 6:00 AM

Expectation from your end : During this maintenance window, there is no complete downtime but you may face network fluctuation during the activity. Please do not update on the server during the scheduled activity.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com and via phone & live chat in case of any queries/doubts.

Please be patient & support us in our endeavor of serving you with better network facility.

Thank you for your co-operation and support.

Resolved Issues
Jan 13 2018

Urgent Maintenance Activity on Bizmail Server : Saturday, January 13, 2018

This is to inform you that we are performing an urgent maintenance activity on Bizmail server as we are facing some RAID alerts related to one disk.

Activity start time : 4:45 PM Saturday, January 13, 2018

Duration : 6-8 hours.

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

————–

Update-1   :  Recovery may take more time as expected.

————–

Updated-2 :  Few domains data not recovered successfully and we will restore from last good backups.

Our team is still trying to recover corrupted domains data and if require we will go with professional recovery services.

—————

Updated-3 :  All domains safely recovered without any data loss.  Now data restoration process is going on and will be completed in next 2-3 hours.

 

Resolved Issues
Jan 10 2018

Urgent Maintenance Activity on MSSQL-MYSQL3 Server: Wednesday, January 10, 2018

This is to inform you that we are performing an urgent maintenance activity on MSSQL-MYSQL3 server as we are facing some RAID alerts related to one disk.

Activity start time : 3:30 PM Wednesday, January 10, 2018

Duration : 3-4 hours.

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

===================

Update1 : Time – 11:00 AM, Thursday 11-January 2018

Server was working fine whole night but again creating issue so our team is working on it. You may face some connectivity issue with database server.

===================

Update2 : Time – 11:30 AM, Thursday 11-January 2018

Issue resolved and all services back online.

 

Resolved Issues
Jan 10 2018

Scheduled Network Maintenance Activity at Noida DC : Friday,12 January, 2018.

This is to inform you that we have scheduled a network maintenance activity at our Noida Facility on below mentioned time and date. This maintenance is required to add more capacity to our infrastructure and avoid unscheduled breakdown and downtime which will therefore, help us to provide you with better services.

Scheduled Maintenance Date: Friday, 12th January, 2018

Scheduled Maintenance Time: 10:00 PM to 7:00 AM

Expectation from your end : If you have setup any network drive connection between server (VPS/Dedicated Servers) or NAS backup drive(VPS/Dedicated Server) then, please verify its connectivity after completing the activity.

During this maintenance window, there is no complete downtime but you may face network fluctuation during the activity. Please do not update on the server during the scheduled activity.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com, in case of any queries/doubts.

Please be patient & support us in our endeavor of serving you with better network facility.

Thank you for your co-operation and support.

Resolved Issues
Jan 9 2018

Urgent Maintenance Activity on SharedMail2 Server: Tuesday, January 9, 2018

This is to inform you that we are performing an urgent maintenance activity on SharedMail2 server as we are facing some RAID alerts related to one disk.

Activity start time : 10:30 PM Monday, January 9, 2018

Duration : 3-4 hours.

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

Resolved Issues
Jan 9 2018

Urgent Maintenance Activity on SharedMail Server: Tuesday, January 9, 2018

This is to inform you that we are performing an urgent maintenance activity on SharedMail server as we are facing some RAID alerts related to one disk.

Activity start time : 6:15 PM Monday, January 9, 2018

Duration : 3-4 hours.

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

Resolved Issues
Jan 8 2018

Urgent Maintenance Activity on MSSQL-MYSQL5 Server: Monday, January 8, 2018

This is to inform you that we are performing an urgent maintenance activity on MSSQL-MYSQL5 server as we are facing some RAID alerts related to one disk.

Activity start time : 11:45 PM Monday, January 8, 2018

Duration : 3-4 hours.

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.