Real Time Updates About Different Issues at ZNetLive

Real Time Updates About Different Issues at ZNetLive

Live update on service issues and scheduled maintenances at ZNetLive
Resolved Issues
Jun 2 2015

Urgent: Scheduled rebooting activity on Virlnx6 server on June 3rd, 2015 from 11:30 PM to 12:30 AM

This is to inform you that we have to reboot the Virlnx6 ( Base Machine ) Sever  as the base machine kernel has been updated. This activity is scheduled so that the updated kernel starts working with the file system consistencies (Disk Concerns).

Activity Date: Wednesday i.e. 3rd June, 2015.

Activity Time: 11:30 PM to 12:30 AM(4th June,2015).

During this time period, server will be inaccessible.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at [email protected], in case of any queries/doubts.

Thank you for your co-operation and support.

 

Resolved Issues
May 30 2015

CentralNic Unavailability Notice: May 31th, 2015

The CentralNic Registry has announced the following downtime:

Maintenance Details:

Date: Sunday, May 31st, 2015

Time:  11:45 PM – 12:45 AM (June 1st, 2015) (2345 hrs – 0045 hrs) GMT/UTC

           05:15 AM – 06:15 AM (0515 hrs – 0615 hrs) (Monday , June 1st 2015) IST

Duration: 1 Hour

During the above maintenance window, you would not be able to register, renew, transfer, manage or perform Whois lookup for .TLDs under CentralNic Registry.

This outage shall have no impact on the resolution/working of your already registered domain names.

Please feel free to get in touch with our Support Team at [email protected] in case of any queries/doubts.

Resolved Issues
May 27 2015

Verisign Registry Maintenance Notice: May 29th, 2015

The Verisign Registry has announced the following downtime:

Maintenance Details:

Date: Friday, 29th May 2015

Time: 10:00 PM – 12:00 AM (2200 hrs – 0000 hrs) GMT/UTC
          03:30 AM – 05:30 AM (0330 hrs – 0530 hrs) (Saturday, May 30th 2015) IST

Duration: 2 Hours

During the above maintenance window, you would not be able to register, renew, transfer, manage or perform Whois lookup for .TLDs under Verisign Registry.

This outage shall have no impact on the resolution/working of your already registered domain names.

Please feel free to get in touch with our Support Team at [email protected] in case of any queries/doubts.

Resolved Issues
May 15 2015

.IN Unavailability Notice: May 17th, 2015

The .IN Registry has announced the following downtime:

Maintenance Details:

Date: Sunday, May 17th, 2015

Time: (16th May 2015  21:30 – 17th May 2015 01:30) UTC

03:00 AM – 07:00 AM (03:00 hrs – 07:00 hrs) IST

Duration: 4 Hours

During the above maintenance window, you would not be able to register, renew, transfer or manage Whoislookup for .IN domain names.

This outage shall have no impact on the resolution/working of your already registered domain names. However you might face Intermittent Connectivity issues

Please feel free to get in touch with our Support Team at [email protected] in case of any queries/doubts.

Resolved Issues
May 8 2015

Emergency Power Maintenance

Activity Details:

We are receiving alerts from our monitoring system regarding PDU device. We need to perform an emergency power maintenance. During the maintenance period, all the services will be down for affected servers.

Severity: Critical and Emergency

Activity Time: 10:30 PM
Duration: 30 Minutes (may extend depending on the situation)

Support: Our tech support will be fully staffed and will be available on Chat and Tickets.

Check Status on : http://znetlivestatus.com/emergency-power-maintenance/

List of Servers which will be affected:

aksai.securehostdns.com
creativedisplay.cloudhostdns.net
dukaandaar.cloudhostdns.net
eduglowtech1.securehosttdns.com
EduManage.securehostdns.com
enterclinic.securehostdns.com
incedeind.securehostdns.com
infolinksoftware.securehostdns.com
jkpolice.securehostdns.com
madivada.securehostdns.com
swener.securehostdns.com
zazva.cloudhostdns.net

clonefutura.securehostdns.com
ecomartindia.cloudhostdns.net
freseniusmedicalcare.cloudhostdns.net
insintigo3.cloudhostdns.net
madhusudancollege.securehostdns.com
Minacs-U.securehostdns.com
predictlabs.cloudhostdns.net
softlncubator.cloudhostdns.net
uday.cloudhostdns.net

PleskIDC-02

Resolved Issues
May 7 2015

Urgent: Emergency Maintenance on virlnx7.securehostdns.com linux server from 7th May, 2015 10:00 PM to 8th May, 2015 6:00 AM

This is to inform you that an emergency maintenance activity has been planned for our virlnx7.securehostdns.com linux server.

Activity Start Date: Thursday i.e. 7th May, 2015.

Activity End Date: Friday i.e. 8th May, 2015

Activity Time: 7th May, 2015 10:00 PM to 8th May, 2015 6:00 AM.

During this time period, server will be inaccessible.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at [email protected], in case of any queries/doubts.

Thank you for your co-operation and support.

Resolved Issues
May 1 2015

Urgent: Scheduled Maintenance on Blynx5.securehostdns.com linux server on 1st May, 2015 from 10:00 PM to 11:00 PM

This is to inform you that a scheduled maintenance activity has been planned for our Blynx5.securehostdns.com linux server.

Activity Date: Friday i.e. 1st May, 2015.

Activity Time: 10:00 PM to 11:00 PM.

During this time period, server will be inaccessible.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at [email protected], in case of any queries/doubts.

Thank you for your co-operation and support.

Resolved Issues
Apr 24 2015

Urgent : virlnx3.securehostdns.com server down today. Work in progress.

This is to inform you that we are getting disk issue on virlnx3.securehostdns.com server, due to that VPSs on this server also got disconnected.

We need to run fsck on the server which will take time to recover file system.

Expected Downtime: We are expecting  3 to 4 hrs. downtime during which the issue will be resolved.

Communication Plan: Our helpdesk is fully staffed & functional. Please feel free to get in touch with our support team at [email protected], in case of any queries/doubts.

We will update you when this issue is resolved.

Thank you for your co-operation.

 Update : 1

Issue resolved.

Resolved Issues
Apr 20 2015

Windows update on IndianHyperV-07 server scheduled on April 24th, 2015.

This is to inform you that we are getting issue of iSCSI disconnect on Indian-HyperV-07 Server due which our VPSs running on this server are getting disconnected/rebooted. This issue has already been escalated to Microsoft.

We need to shut down all the VPSs which are running on this server till this activity would be finished. This may take around 2 to 5 hours depending on the list of available Windows Updates and their sizes.

Activity Date: Friday i.e. 24th April, 2015.

Activity Time: 2:00 AM IST.

Expected Downtime: We are expecting 2 to 5 hours. downtime during this activity.

Issue severity: Highly Critical

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at [email protected], in case of any queries/doubts.

Please be patient & support us in our endeavor of serving you with better hardware and network.

Thank you for your co-operation and support.

Resolved Issues
Apr 11 2015

Urgent: Scheduled Maintenance on Indian Hyper V7 and Zoom India 3 servers on 11th April, 2015 from 7:30 PM to 8:30 PM

This is to inform you that a scheduled maintenance activity has been planned for Indian Hyper V7 and Zoom India 3 servers.

Activity Date: Saturday i.e. 11th April, 2015.

Activity Time: 7:30 PM to 8:30 PM.

Expected Downtime: We are expecting  1hr. downtime during this scheduled maintenance activity.

All systems will resume normal operation following the maintenance activity.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at [email protected], in case of any queries/doubts.

Please be patient & support us in our endeavor of serving you with better hardware and network.

Thank you for your co-operation and support.

Resolved Issues
Apr 1 2015

Urgent: Scheduled Maintenance on blynx4.securehostdns.com server on 2nd April, 2015 from 9:00 PM to 9:45 PM

This is to inform you that a scheduled maintenance activity has been planned for blynx4.securehostdns.com server.

Activity Date: Thursday i.e. 2nd April, 2015.

Activity Time: 9:00 PM to 9:45 PM.

Expected Downtime: We are expecting  45 min downtime during this scheduled maintenance activity.

All systems will resume normal operation following the maintenance activity.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at [email protected], in case of any queries/doubts.

Please be patient & support us in our endeavor of serving you with better hardware and network.

Thank you for your co-operation and support.

Resolved Issues
Mar 31 2015

URGENT: ZNetLive Website and Client Member Panel will be inaccessible from 31st March 10:00 PM to 1st April 1:00 AM

This is to inform you that ZNetLive website and your member panel will remain inaccessible tonight for 3 hours as we need to prepare our systems for the new financial year and complete the year end processes.

Date & Time of Activity: 31st March, 10:00 PM to 1st April, 1:00 AM

Important: All support services will function as usual.

Any inconvenience is sincerely regretted.

Resolved Issues
Mar 25 2015

File System Issue on PleskIDC-02 Server Today

This is to bring to your notice that we have been facing slow disk I/O latency for some time, and we are trying to recover it.  Also, there is some inconsistency in the file system and the system files and so we are rebuilding the disk. It may take some time to resolve this. We regret the inconvenience.

Due to some disk performance issues, the response is very slow and hence, we need some more time to live the server. Once it becomes live, we shall migrate the whole data to a new fresh server. Kindly bear with us.

Update-1:

Server is up but responding very slow. We are still working on it.

Update-2:

Disk is again un-responsive. We are migrating the server.

Update-3:

Mail services will resume in next 2 hours.

Update-4:

Websites are up now. Mail services will resume shortly.

Update-5:

Mail data has been recovered. Mail service started partially and will resume completely in next few hours.

Update-6:

All the services has been resumed now.

 

Resolved Issues
Mar 17 2015

Emergency Maintenance on PleskIDC-02, PleskIDC-03, PleskIDC-04, WebIDC-02, SQLPleskIndia-01Servers Today

This is to inform you that as we are facing certain speed related issues on our PleskIDC-02, PleskIDC-03, PleskIDC-04, WebIDC-02 and SQLPleskIndia-01 servers, so we are upgrading the system drivers.

IMPORTANT: During this upgrade, services for these servers like SQL, mail and web  would remain down.

We are expecting this to finish within an hour but in case of any technical issue, it may extend.

We regret the inconvenience caused.

Update: 1: All the servers are UP now.