In this notification below, you will see very critical information around security that could affect customer services that they have procured via ZNetLive. Please do not ignore these notifications.

• As part of monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of May 2020.
• Newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions have been covered.
• These updates are also a defence against the TCP SYN Flooding Attacks which are patched in updates, only. So, we encourage customers to get their system updated.

Although, at ZNetLive we have tested all the patches, we humbly request customers also, to review at their end. We understand that security updates are often viewed as inconvenience but, in real they are the best defence against the common viruses, malware or any other security threats prevalent online.

Customers need to test each patch’s compatibility with business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by the customers. To know more, customers can use ZNetLive’s 24×7 Member Panel for immediate resolution.

All AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or requesting for such assistance from us.

Important Notice: Prevention is always better than cure, so we strongly advise customers to take backups to prevent data loss situations so that they recover their data in the event of data loss or corruption. ZNetLive is not liable for any damage caused due to any data loss.

Customers may perform simulations of a disaster recovery scenario to ensure that they are adequately prepared for the same. ZNetLive offers comprehensive backup and disaster recovery, security solutions to help customers in times of such disasters. For more details, please contact our sales team.

Note:

Click here to download – the details of Windows Patches released in May 2020.
Click here to download – the details of cPanel Patches released in May 2020.

Due to an emergency maintenance work by the local Internet Service Provider (ISP), our phone support system will remain unavailable on Saturday, 6 June 2020, from 10:00 A.M. till 11:30 A.M.

During this time, there will be no impact on customer services. Also, customers can contact us directly through chat or mail us at support@znetlive.com.

We regret any inconvenience caused due to this maintenance.

There is an upgrade activity planned by Acronis team to introduce Cyber Cloud 9 update 2.

During this time, the Acronis Management Console, Backup Console, Web Restore, Backup and/ or Restore operations, Files Cloud, Disaster Recovery Cloud and Notary may become unavailable for up to 2 hours.

Maintenance timeline (GMT +08): 26 May 2020 (03:00 PM) – 26 May 2020 (06:00 PM)

Maintenance timeline (GMT +00): 26 May 2020 (07:00 AM) – 26 May 2020 (10:00 AM)

Acronis Cyber Cloud 9.0 release notes can be found here.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com.

In case of any queries/doubts, you can also call us at (91) 141 4070666.

Dear Customer,

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of April 2020.

This is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions.

Although, we have tested all the patches at our end, but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So, to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Prevention is always better than cure, so we strongly advise you to take backups to prevent data loss situations and recover your data in the event of data loss or corruption.

Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

Please do not ignore these notifications as they consist of important update alerts. These updates are also a defense against the TCP SYN Flooding Attacks which are patched in updates, only. So we recommend you to get your system updated.

ZNetLive is not liable for any damage caused due to any data loss.

For more details, please contact our sales team.

Note: Click here to download the details of Windows Patches released in April 2020.
Click here to download the details of cPanel Patches released in April 2020.

There is a maintenance activity planned by Acronis team to update the Acronis Cyber Cloud components to the latest version.

During this time, the Acronis Management Console, Backup Console, Web Restore, Backup and/ or Restore operations, Files Cloud, Disaster Recovery Cloud and Notary may become unavailable for up to 2 hours.

Maintenance timeline (GMT +08): 08 May 2020 (03:00 PM) – 08 May 2020 (05:00 PM)

Maintenance timeline (GMT +00): 08 May 2020 (07:00 AM) – 08 May 2020 (09:00 AM)

Acronis Cyber Cloud 9.0 release notes can be found here.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com.

In case of any queries/doubts, please call us at (91) 141 4070666.

This is to inform you that we have scheduled a server maintenance activity this Friday to increase the disk space in our server “edu.cloudhstdns.net”.

During the activity time, the websites will become unavailable.

Affected Server name: edu.cloudhostdns.net

Activity date and duration: 08 May 2020 (08:00 PM) – 08 May 2020 (10:00 PM) IST

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com.

In case of any queries/doubts, you can also call us at (91) 141 4070666.

Please be patient and support us in our endeavor of serving you with better facilities.

We regret any inconvenience caused due to this maintenance.

Regards,

Team ZNetLive

There is an upgrade activity planned by Acronis team to introduce Cyber Cloud 9 update 1 for improving the Platform stability and introducing new features.

During this time, the Acronis Management Console, Backup Console, Backup and/ or Restore operations, Web Restore, Files Cloud, Disaster Recovery Cloud and Notary may become unavailable for up to 2 hours.

Maintenance timeline (GMT +08): 30 April 2020 (03:00 PM) – 30 April 2020 (07:00 PM)

Maintenance timeline (GMT +00): 30 April 2020 (07:00 AM) – 30 April 2020 (11:00 AM)

Acronis Cyber Cloud 9.0 release notes can be found here.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com.

In case of any queries/doubts, you can also call us at (91) 141 4070666.

Please be patient and support us in our endeavor of serving you with better facilities.

There is a maintenance activity planned by Acronis team to update the Acronis Cloud Platform to the latest version.

During this time, Acronis Management Console, Backup Console, Backup and/ or Restore Operations, Web Restore, Files Cloud, Disaster Recovery Cloud and Notary may become unavailable for up to 15 minutes.

Maintenance timeline (GMT +08): 20 April 2020 (05:00 PM) – 20 April 2020 (06:00 PM)

Maintenance timeline (GMT +00): 20 April 2020 (09:00 AM) – 20 April 2020 (10:00 AM)

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com.

In case of any queries/doubts, you can also call us at (91) 141 4070666.

Please be patient and support us in our endeavor of serving you with better facilities.

We regret any inconvenience that will be caused due to this maintenance.

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of March 2020.

This is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions.

Although, we have tested all the patches at our end, but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So, to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Prevention is always better than cure, so we strongly advise you to take backups to prevent data loss situations and recover your data in the event of data loss or corruption.

Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

Please do not ignore these notifications as they consist of important update alerts. These updates are also a defense against the TCP SYN Flooding Attacks which are patched in updates, only. So we recommend you to get your system updated.

ZNetLive is not liable for any damage caused due to any data loss.

For more details, please contact our sales team.

Note: Click here to download the details of Windows Patches released in March 2020.
Click here to download the details of cPanel Patches released in March 2020.

Dear Customer,

Greetings from ZNetLive!

This is to inform you about a maintenance activity planned by Acronis team to improve the stability of Acronis Cloud Platform.

During this time, the Acronis Management Console may become unavailable for up to 5 minutes. Backup and/ or Restore operations will not be affected during the activity.

Maintenance timeline (GMT +08): 02 April 2020 (07:00 PM) – 02 April 2020 (08:00 PM)

Maintenance timeline (GMT +00): 02 April 2020 (11:00 AM) – 02 April 2020 (12:00 PM)

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com.

In case of any queries/doubts, you can also call us at (91) 141 4070666.

Please be patient and support us in our endeavor of serving you with better facilities.

We regret any inconvenience that will be caused due to this maintenance.

Regards,

Team ZNetLive

Dear Customer,
Greetings from ZNetLive!

This is to inform you that we are performing financial year end processes on the system.

During this activity, following URLs will remain inaccessible to you:

ZNetLive Marketplace: https://www.znetlive.com/,

ZNetLive Member Panel: https://manage.znetlive.com/memberp/ and

RackNap Marketplace: https://www.racknap.com/

However, it will not impact any of your services.

Maintenance Timeline: Tuesday, 31 March 2020 (11:45 P.M) to Wednesday, 1 April 2020 (12:45 A.M)

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period.

Please feel free to get in touch with our support team at support@znetlive.com.

In case of any queries/doubts, you can also call us at (91) 141 4070666.

Please be patient and support us in our endeavor of serving you with better facilities.

We regret any inconvenience that will be caused due to this maintenance.

Dear Customer,

Greetings from ZNetLive!

This is to inform you about a maintenance activity planned by Acronis team to update the Acronis Cloud Platform to the latest version.

During this time, the Acronis Management Console may become unavailable for up to 5 minutes. Backup and/ or Restore operations will not be affected during the activity.

Maintenance timeline (GMT +08): 07 April 2020 (03:00 PM) – 07 April 2020 (05:00 PM)

Maintenance timeline (GMT +00): 07 April 2020 (07:00 AM) – 07 April 2020 (09:00 AM)

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com.

In case of any queries/doubts, you can also call us at (91) 141 4070666.

Please be patient and support us in our endeavor of serving you with better facilities.

We regret any inconvenience that will be caused due to this maintenance.

Regards,

Team ZNetLive

Dear Customer,

This is to inform you about a maintenance activity planned by Acronis Cloud Platform team. During this activity, they will release Acronis Cyber Cloud 9.0.

During this time, the Acronis Management Console, Backup Console, Backup and/ or Restore operations, Web Restore, Files Cloud, Disaster Recovery Cloud and Notary may become unavailable for up to 2 hours.

Maintenance timeline (GMT +08): 27 March 2020 (03:00 PM) – 27 March 2020 (09:00 PM)

Maintenance timeline (GMT +00): 27 March 2020 (07:00 AM) – 27 March 2020 (01:00 PM)

Acronis Cyber Cloud 9.0. release notes can be found here.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com.

In case of any queries/doubts, you can also call us at (91) 141 4070666.

Please be patient and support us in our endeavor of serving you with better facilities.

We regret any inconvenience that will be caused due to this maintenance.

Regards,

Team ZNetLive

Dear Customer,

Our phone support system will not be available from Tuesday, March 10th, 2020, 8:00 A.M. till Wednesday, March 11th, 2020, 8:00 A.M. on the auspicious occasion of Holi.

During this period, you can contact us through our chat and ticket support system.

Thanking you in anticipation of your patience and support.

Regards,

ZNetLive Team