Real Time Updates About Different Issues at ZNetLive

Real Time Updates About Different Issues at ZNetLive

Live update on service issues and scheduled maintenances at ZNetLive
cheduled upgradation activity featured image
Oct 11 2021

Security updates for the month of September 2021

In this notification below, you will see very critical information around security that could affect customer services that they have procured via ZNetLive. Please do not ignore these notifications.

  • As part of monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of September 2021.
  • Newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions have been covered.
  • These updates are also a defence against the TCP SYN Flooding Attacks which are patched in updates, only. So, we encourage customers to get their system updated.

Although, at ZNetLive we have tested all the patches, we humbly request customers also, to review at their end. We understand that security updates are often viewed as inconvenience but, in real they are the best defence against the common viruses, malware or any other security threats prevalent online.

Customers need to test each patch’s compatibility with business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by the customers. To know more, customers can use ZNetLive’s 24×7 Member Panel for immediate resolution.

All AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or requesting for such assistance from us.

Important Notice: Prevention is always better than cure, so we strongly advise customers to take backups to prevent data loss situations so that they recover their data in the event of data loss or corruption. ZNetLive is not liable for any damage caused due to any data loss.

Customers may perform simulations of a disaster recovery scenario to ensure that they are adequately prepared for the same. ZNetLive offers comprehensive backup and disaster recovery, security solutions to help customers in times of such disasters. For more details, please contact our sales team.

Note:

Click here to download the details of cPanel Patches released in September 2021.

Click here to download the details of Windows Patches released in September 2021.

Resolved Issues
Sep 18 2021

Urgent maintenance of ZPCS Cluster – “Some issue with clusters Nodes”.

This is to inform our customers that we have an urgent maintenance of our ZPCS clusters due to some issues with clusters node. During the activity time, the servers will become unavailable.

Our back end team is working on the same.

IMPORTANT: Some containers will be inaccessible over network.

Activity date and duration: From 05:00 AM on 18 September 2021.

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

This is to inform our customer that we have completed the activity successfully.

Resolved Issues
Sep 8 2021

Schedule hardware activity (Hardware upgrade and IP change) for Sqlpleskindia1

This is to inform you that we is doing some Hardware up-gradation for our   database server Sqlpleskindia1 server to provide you better performance  & more stable network.

Up-gradation Description: During this, we will be changing Server hardware as well as IP pool.

Up-gradation Date: Saturday Sep 11th, 2021.

Activity Time: The changes will start on Saturday, Sep 11th, 2021, 05:00 PM, IST and will be completed by Saturday, Sep 11th, 2021, 06:00 PM, IST.

All IP’s will be change of server,  if you are using our provided SQL hostname then no need to modify anything at your end.

SQL2012 :-    Sqlpleskindia1.securehostdns.com,1235

NOTE :-

1.  You have to update above connection string in your code.

3.  We do not recommended to use  IP address in database connection instead our provided hostname.

Downtime :-  1 hour or less.

Resolved Issues
Sep 7 2021

Schedule hardware activity (Hardware upgrade and IP change) for WEBIDC-15

This is to inform you that we are performing hardware upgradation for our WEBIDC-15 server to provide you better performance & more stable network.

Upgradation Description: During this time, we will be changing server hardware as well as IP pool.

Upgradation Date: Saturday, 11 September 2021.

Activity Time: Saturday, 11 September 2021 from 07:00 P.M, IST to 08:00 P.M, IST.

Note: If you are using our hosting name servers, then please do not make any changes from your side. Also, those who are using their own servers (custom name servers), there will be a change in their server name ips and there will be following changes:

Old Name servers:

WinIDC23.Znetlive.com 202.66.175.250

WinIDC24.Znetlive.com 202.66.175.251

New Name servers:

WinIDC23.Znetlive.com 202.66.174.59

WinIDC24.Znetlive.com 202.66.174.60

Old website IP: 202.66.175.249

New website IP: 202.66.174.58

Resolved Issues
Sep 7 2021

Schedule hardware activity (Hardware upgrade and IP change) for WEBIDC-14

This is to inform you that we are performing hardware upgradation for our WEBIDC-14 server to provide you better performance & more stable network.

Upgradation Description: During this time, we will be changing server hardware as well as IP pool.

Upgradation Date: Saturday, 11 September 2021.

Activity Time: Saturday, 11 September 2021 from 06:00 P.M, IST to 07:00 P.M, IST.

Note: If you are using our hosting name servers, then please do not make any changes from your side. Also, those who are using their own servers (custom name servers), there will be a change in their server name ips and there will be following changes:

Old Name servers:

WinIDC21.Znetlive.com 202.66.175.243

WinIDC22.Znetlive.com 202.66.175.244

New Name servers:

WinIDC21.Znetlive.com 202.66.174.53

WinIDC22.Znetlive.com 202.66.174.55

Old website IP: 202.66.175.242

New website IP: 202.66.174.52

Resolved Issues
Sep 4 2021

Hardware and IP activity for Mssql-Mysql7

This is to inform you that we is doing some Hardware up-gradation for our Database/DNS server to provide you better performance  & more stable network.

Up-gradation Description: During this, we will be changing Server hardware as well as IP pool.

Up-gradation Date: September 4th, 2021.

Activity Time: The changes will start on Saturday, September 4th, 2021, 07:00 PM, IST and will be completed by Saturday, September 4th, 2021, 08:00 PM, IST.

Expectations from you:  If you are using our hosting name servers then you should not do any changes from your side.

Note : Clients who are using their own name servers (custom name servers) then name servers ips are changed and they need to do below changes :

Old Name servers:

NS53.znetlive.com 202.66.175.235

NS54.znetlive.com 202.66.175.236

New Name servers:

NS53.znetlive.com 202.66.174.79

NS54.znetlive.com 202.66.174.83

Database connection String:

MSSQL2019                  :- sharedmssql7.znetindia.net,1234

Downtime :-  1 hour

Resolved Issues
Sep 4 2021

Hardware and IP activity for Web-18

This is to inform you that we is doing some Hardware up-gradation for our Web-18 server to provide you better performance  & more stable network.

Up-gradation Description: During  this, we will be changing Server hardware as well as IP pool.

Up-gradation Date: September 4th, 2021.

Activity Time: The changes will start on Saturday, September 4th, 2021, 08:00 PM, IST and will be completed by Saturday, September 4th, 2021, 09:00 PM, IST.

Expectations from you:  If you are using our hosting name servers then you should not make any changes from your side.

Note : Clients who are using their own name servers (custom name servers) or pointed their websites via A-records then you have to updated A-record of your website :

Old website IP   :-   202.66.175.232

New website IP :-   202.66.174.63

Note :-  MSSQL database connection string and Name server will be same as old.  But if you are using old IP’s for connecting to mysql database then use below hostname in your code so you will not face any downtime in migration.

MYSQL hostname :- web-18.znetlive.in

Downtime :-  1 hour or less.

Resolved Issues
Sep 4 2021

Hardware and IP activity for SharedMail7

This is to inform you that we is doing some Hardware up-gradation for our Mail  server to provide you better performance  & more stable network.

Up-gradation Description: During this, we will be changing Server hardware as well as IP pool.

Up-gradation Date: September 4th, 2021.

Activity Time: The changes will start on Saturday, September 4th, 2021, 06:00 PM, IST and will be completed by Saturday, September 4th, 2021, 06:30 PM, IST.

Expectations from you:  If you are using our hosting name servers then you should not do any changes from your side.

Note : Clients who are using their own name servers (custom name servers) or pointed their Mail through A-record/MX record then you have to update IP of mail server.

 Mail Server information :

Old Mail server IP   – 202.66.175.229

New mail server IP – 202.66.174.77

Downtime :-  30 Min

Resolved Issues
Sep 4 2021

Hardware and IP activity for SharedMail6

This is to inform you that we is doing some Hardware up-gradation for our Mail  server to provide you better performance  & more stable network.

Up-gradation Description: During this, we will be changing Server hardware as well as IP pool.

Up-gradation Date: September 4th, 2021.

Activity Time: The changes will start on Saturday, September 4th, 2021, 06:30 PM, IST and will be completed by Saturday, September 4th, 2021, 07:00 PM, IST.

Expectations from you:  If you are using our hosting name servers then you should not do any changes from your side.

Note : Clients who are using their own name servers (custom name servers) or pointed their Mail through A-record/MX record then you have to update IP of mail server.

 Mail Server information :

Old Mail server IP   – 202.66.175.238

New mail server IP – 202.66.174.70

Downtime :-  30 Min

Resolved Issues
Sep 2 2021

ZNetLive Phone Support Lines Down

This is to notify our customers that ZNetLive Phone Support lines are down today. Because of this issue, we will not be able to take any incoming phone calls or make outgoing calls to resolve queries via phone. We assure our customers that we will continue to address their support queries via LiveChat and by Support Tickets logged using your control panel.

Most importantly, the services that they have procured from ZNetLive will continue to operate as normal and will not be impacted by this issue.

We apologize for any inconvenience. Thanks for the patience and understanding.

Keep checking ZNetLive Status for any further updates.

Resolved Issues
Aug 24 2021

Scheduled Maintenance Activity for ZNetLive, RackNap websites, and Customer Portal: Wednesday, 25th August 2021

We have planned a maintenance activity for ZNetLive and RackNap websites and Customer Portal. During this activity, we will upgrade our production environment.

IMPORTANT: There will be no impact on our customer websites and services.

Activity date and time: 09:30 PM to 11:45 PM on 25th August 2021.

Expected Downtime: During this activity, the RackNap, ZNetLive websites, and Customer Portal (ZNetLive and RackNap websites and Customer Portal) will remain inaccessible. This activity is scheduled for maximum up to 2.5 hours, but if there is any further change, we will keep our customers updated through this portal.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period.

Customers can get in touch with our support team at [email protected].

In case of any queries/doubts, call us at (91) 141 4070666.

Resolved Issues
Aug 18 2021

IP Change activity in our Reseller server “resellerlinux-new.cloudhostdns.net”

This is to inform you that we are going to change IP in our Reseller server “resellerlinux-new.cloudhostdns.net“.


There will be 30-60 minutes of down time for IP replacement activity as well as dns propagation globally if you are using server’s name servers in your domain. If you are using third party name server in your domain, we request you to update the new IP from your end.


—————————————–
Server name: resellerlinux-new.cloudhostdns.net
Existing IP: 202.66.175.96
New IP: 202.66.174.233

Schedule date and time: 20th Aug. 2021 at 7:00 PM IST
—————————————–

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, you can also call us at (91) 141 4070666.

Resolved Issues
Aug 18 2021

IP change activity in our shared Server “sharedlinux-new.cloudhostdns.net”

This is to inform you that we are going to change IP in our shared server “sharedlinux-new.cloudhostdns.net”

There will be 30-60 minutes of down time for IP replacement activity as well as dns propagation globally if you are using server’s name servers in your domain. If you are using third party name server in your domain, we request you to update the new IP in A record from your end.

—————————————–
Server name: sharedlinux-new.cloudhostdns.net
Existing IP: 202.66.175.97
New IP: 202.66.174.238

Schedule date and time: 19th Aug. 2021 at 7:00 PM IST
—————————————–

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at [email protected].

In case of any queries/doubts, you can also call us at (91) 141 4070666.

cheduled upgradation activity featured image
Aug 10 2021

Security updates for the month of July 2021

In this notification below, you will see very critical information around security that could affect customer services that they have procured via ZNetLive. Please do not ignore these notifications.

  • As part of monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of July 2021.
  • Newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions have been covered.
  • These updates are also a defence against the TCP SYN Flooding Attacks which are patched in updates, only. So, we encourage customers to get their system updated.

Although, at ZNetLive we have tested all the patches, we humbly request customers also, to review at their end. We understand that security updates are often viewed as inconvenience but, in real they are the best defence against the common viruses, malware or any other security threats prevalent online.

Customers need to test each patch’s compatibility with business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by the customers. To know more, customers can use ZNetLive’s 24×7 Member Panel for immediate resolution.

All AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or requesting for such assistance from us.

Important Notice: Prevention is always better than cure, so we strongly advise customers to take backups to prevent data loss situations so that they recover their data in the event of data loss or corruption. ZNetLive is not liable for any damage caused due to any data loss.

Customers may perform simulations of a disaster recovery scenario to ensure that they are adequately prepared for the same. ZNetLive offers comprehensive backup and disaster recovery, security solutions to help customers in times of such disasters. For more details, please contact our sales team.

Note:

Click here to download the details of cPanel Patches released in July 2021.

Click here to download the details of Windows Patches released in July 2021.

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