Real Time Updates About Different Issues at ZNetLive

Real Time Updates About Different Issues at ZNetLive

Live update on service issues and scheduled maintenances at ZNetLive
scheduled upgradation activity featured image
Jun 12 2024

Security updates for the month of May 2024

In this notification below, you will see very critical information around security that could affect your services procured from ZNetLive. Please do not ignore these notifications.

– As part of monthly update releases, Microsoft Windows has released critical patches for the month of May 2024.

– Newly released security patches by Microsoft for the flaws relating to all Windows 2016 and 2019 server versions have been covered.

– These updates are also a defence against the TCP SYN Flooding Attacks which are patched in updates, only. So, we recommend you to get your system updated.

Although, at ZNetLive we have tested all the patches, we humbly request you also, to review at your end. We understand that security updates are often viewed as inconvenience but, actually they are the best defence against the common viruses, malware or any other security threats prevalent online.

So, to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by you. To know more, use ZNetLive’s 24×7 Customer Panel for immediate resolution.

All AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or can request for such assistance.

Important Notice: Prevention is always better than cure, so we strongly advise you to take backups to prevent data loss situations so that you recover your data in the event of data loss or corruption. ZNetLive is not liable for any damage caused due to any data loss.

You may perform simulations of a disaster recovery scenario to ensure that you are adequately prepared for the same. ZNetLive offers comprehensive backup and disaster recovery, and security solutions to help you in times of such disasters. For more details, please contact our sales team.

Note:

Click here to download the details of Windows Patches released in May 2024.

Resolved Issues
May 18 2024

Security updates for the month of April 2024

In this notification below, you will see very critical information around security that could affect your services procured from ZNetLive. Please do not ignore these notifications.

– As part of monthly update releases, Microsoft Windows and cPanel have released critical patches for the month of April 2024.

– Newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2016 and 2019 server versions have been covered.

– These updates are also a defence against the TCP SYN Flooding Attacks which are patched in updates, only. So, we recommend you to get your system updated.

Although, at ZNetLive we have tested all the patches, we humbly request you also, to review at your end. We understand that security updates are often viewed as inconvenience but, actually they are the best defence against the common viruses, malware or any other security threats prevalent online.

So, to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by you. To know more, use ZNetLive’s 24×7 Customer Panel for immediate resolution.

All AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or can request for such assistance.

Important Notice: Prevention is always better than cure, so we strongly advise you to take backups to prevent data loss situations so that you recover your data in the event of data loss or corruption. ZNetLive is not liable for any damage caused due to any data loss.

You may perform simulations of a disaster recovery scenario to ensure that you are adequately prepared for the same. ZNetLive offers comprehensive backup and disaster recovery, and security solutions to help you in times of such disasters. For more details, please contact our sales team.

Note:

Click here to download the details of cPanel Patches released in April 2024.

Click here to download the details of Windows Patches released in April 2024.

Resolved Issues
Apr 16 2024

Security updates for the month of March 2024

In this notification below, you will see very critical information around security that could affect your services procured from ZNetLive. Please do not ignore these notifications.

– As part of monthly update releases, Microsoft Windows and cPanel have released critical patches for the month of March 2024.

– Newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2016 and 2019 server versions have been covered.

– These updates are also a defence against the TCP SYN Flooding Attacks which are patched in updates, only. So, we recommend you to get your system updated.

Although, at ZNetLive we have tested all the patches, we humbly request you also, to review at your end. We understand that security updates are often viewed as inconvenience but, actually they are the best defence against the common viruses, malware or any other security threats prevalent online.

So, to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by you. To know more, use ZNetLive’s 24×7 Customer Panel for immediate resolution.

All AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or can request for such assistance.

Important Notice: Prevention is always better than cure, so we strongly advise you to take backups to prevent data loss situations so that you recover your data in the event of data loss or corruption. ZNetLive is not liable for any damage caused due to any data loss.

You may perform simulations of a disaster recovery scenario to ensure that you are adequately prepared for the same. ZNetLive offers comprehensive backup and disaster recovery, and security solutions to help you in times of such disasters. For more details, please contact our sales team.

Note:

Click here to download the details of cPanel Patches released in March 2024.

Click here to download the details of Windows Patches released in March 2024.

Resolved Issues
Mar 26 2024

ZNetLive Site, RackNap Site, and Customer Control Panels to remain inaccessible on 31st March 2024 for financial year end activities.

This is to inform our customers that we are performing maintenance activity on the system. During this activity, the following URLs will remain inaccessible: ZNetLive Marketplace, ZNetLive Customer Control Panel, RackNap Marketplace, and RackNap Customer Control Panel.

However, it will not impact any of our customers’ services.

Maintenance Timeline: Sunday, 31 March 2024 (11:45 P.M IST) to Monday, 1 April 2024 (1:00 A.M IST)

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period.

Please feel free to get in touch with our support team at support@znetlive.com.

In case of any queries/doubts, our customers can also call us at (91) 141 4070666.

scheduled upgradation activity featured image
Mar 18 2024

Important Update Regarding ZNetLive Hosting Services

This message is to inform the customers about upcoming changes to the hosting service offerings of ZNetLive. Effective 18th March 2024, the below offerings will now be managed by Hosting Raja.

  • Domain Registration
  • Shared Hosting
  • Reseller Hosting
  • VPS Hosting
  • Dedicated Servers

However, there’s no need to worry about any disruption to your existing services. We are partnering with Hosting Raja. This is a group company of the multinational World Host Group GmBH.  WHG is headquartered in Germany and has a global customer base they serve via 20+ brands. The management has over 22+ years of experience in the hosting industry.

We will together work to ensure a smooth transition for your services.

What to Expect:

  • Existing Services: Your current services will be marked as “Shifted” in the ZNetLive customer panel. While you can view service details and history, but renewal, upgrade, or any other management actions will be unavailable.
  • To access all your domain and hosting services, you can use the new Hosting Raja Customer Panel (with the same login credentials you are using for the ZNetLive customer panel.)
  • Services Not Marked Shifted: Services that are not marked as “Shifted” will continue to function normally under ZNetLive management.
  • Other than the domain and hosting services listed above, you can continue to purchase and use all other services directly from ZNetLive using the same ZNetLive customer account.

A few things that will change: Office Address & Bank account

  • The Office Address: No. 505, 2nd Floor, Guru Krupa Building, 4th Stage, 4th Block, Hennur Bellary Road, BDA layout, Bangalore – 560043
  • The Company Details: OVI HOSTING PRIVATE LIMITED
    Account number: 50200012066529
    IFSC Code: HDFC0001050
    Branch: KALKERE

    GSTIN: 29AACCO1416F1ZQ

For further inquiries or support, please don’t hesitate to contact us.

  • Contact 1 – Himanshu Chopra

himanshu.chopra@znetlive.com | +91-8875002241

  • Contact 2 – Shubham Garg

shubham.garg@racknap.com | +91-7027799100

  • Contact 3 – Lokendra Singh

lokendra@znetlive.com | +91-8875002230

Frequently Asked Questions: Refer to this link to get answers to common questions related to services and support.

NOTE: There is no change in your server credentials, all the usernames and passwords remain the same, and your website will continue to function without any service interruption.

For all future operations for domain and hosting services, log in to https://znet.hostingraja.in/memberp/

Resolved Issues
Mar 11 2024

Security updates for the month of February 2024

In this notification below, you will see very critical information around security that could affect customer services that they have procured via ZNetLive. Please do not ignore these notifications.

  • As part of monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of February 2024.
  • Newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions have been covered.
  • These updates are also a defence against the TCP SYN Flooding Attacks which are patched in updates, only. So, we encourage customers to get their system updated.

Although, at ZNetLive we have tested all the patches, we humbly request customers also, to review at their end. We understand that security updates are often viewed as inconvenience but, in real they are the best defence against the common viruses, malware or any other security threats prevalent online.

Customers need to test each patch’s compatibility with business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by the customers. To know more, customers can use ZNetLive’s 24×7 Member Panel for immediate resolution.

All AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or requesting for such assistance from us.

Best practices for server security:

– How to open or close ports using Iptables on Linux?

– How to open or close ports on Windows Firewall?

Important Notice: Prevention is always better than cure, so we strongly advise customers to take backups to prevent data loss situations so that they recover their data in the event of data loss or corruption. ZNetLive is not liable for any damage caused due to any data loss.

Customers may perform simulations of a disaster recovery scenario to ensure that they are adequately prepared for the same. ZNetLive offers comprehensive backup and disaster recovery, security solutions to help customers in times of such disasters. For more details, please contact our sales team.

Note:

Click here to download the details of cPanel Patches released in February 2024.

Click here to download the details of Windows Patches released in February 2024.

Resolved Issues
Feb 15 2024

Security updates for the month of January 2024

In this notification below, you will see very critical information around security that could affect customer services that they have procured via ZNetLive. Please do not ignore these notifications.

  • As part of monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of January 2024.
  • Newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions have been covered.
  • These updates are also a defence against the TCP SYN Flooding Attacks which are patched in updates, only. So, we encourage customers to get their system updated.

Although, at ZNetLive we have tested all the patches, we humbly request customers also, to review at their end. We understand that security updates are often viewed as inconvenience but, in real they are the best defence against the common viruses, malware or any other security threats prevalent online.

Customers need to test each patch’s compatibility with business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by the customers. To know more, customers can use ZNetLive’s 24×7 Member Panel for immediate resolution.

All AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or requesting for such assistance from us.

Best practices for server security:

– How to open or close ports using Iptables on Linux?

– How to open or close ports on Windows Firewall?

Important Notice: Prevention is always better than cure, so we strongly advise customers to take backups to prevent data loss situations so that they recover their data in the event of data loss or corruption. ZNetLive is not liable for any damage caused due to any data loss.

Customers may perform simulations of a disaster recovery scenario to ensure that they are adequately prepared for the same. ZNetLive offers comprehensive backup and disaster recovery, security solutions to help customers in times of such disasters. For more details, please contact our sales team.

Note:

Click here to download the details of cPanel Patches released in January 2024.

Click here to download the details of Windows Patches released in January 2024.

Resolved Issues
Feb 13 2024

ZNetLive Phone Support Lines Down

Due to emergency maintenance work by the local Internet Service Provider (ISP), our phone support system will remain unavailable on Tuesday, 13 February 2024, from 1:00 P.M. to 8:00 P.M.

During this time, there will be no impact on customer services. Also, customers can contact us directly through chat or mail us at support@znetlive.com.

We regret any inconvenience caused due to this maintenance.

Resolved Issues
Jan 12 2024

Scheduled Maintenance activity for ZNetLive, RackNap websites, and customer portal: Friday, 19th Jan 2024

ZNetLive technical team has scheduled a maintenance activity for ZNetLive and RackNap websites and customer portal. In this activity, a Disaster Recovery (DR) drill will be undertaken and it will take 20 minutes to complete. Only our websites and customer portal will be inaccessible during this activity.

IMPORTANT: There will be no impact on our customer websites and services.

Activity date and duration: 9:00 PM to 9:20 PM on 19th Jan 2024.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period.

Customers can get in touch with our support team at support@znetlive.com.

In case of any queries/doubts, call us at (91) 141 4070666.

Resolved Issues
Jan 9 2024

Security updates for the month of December 2023

In this notification below, you will see very critical information around security that could affect customer services that they have procured via ZNetLive. Please do not ignore these notifications.

  • As part of monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of December 2023.
  • Newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions have been covered.
  • These updates are also a defence against the TCP SYN Flooding Attacks which are patched in updates, only. So, we encourage customers to get their system updated.

Although, at ZNetLive we have tested all the patches, we humbly request customers also, to review at their end. We understand that security updates are often viewed as inconvenience but, in real they are the best defence against the common viruses, malware or any other security threats prevalent online.

Customers need to test each patch’s compatibility with business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by the customers. To know more, customers can use ZNetLive’s 24×7 Member Panel for immediate resolution.

All AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or requesting for such assistance from us.

Best practices for server security:

– How to open or close ports using Iptables on Linux?

– How to open or close ports on Windows Firewall?

Important Notice: Prevention is always better than cure, so we strongly advise customers to take backups to prevent data loss situations so that they recover their data in the event of data loss or corruption. ZNetLive is not liable for any damage caused due to any data loss.

Customers may perform simulations of a disaster recovery scenario to ensure that they are adequately prepared for the same. ZNetLive offers comprehensive backup and disaster recovery, security solutions to help customers in times of such disasters. For more details, please contact our sales team.

Note:

Click here to download the details of cPanel Patches released in December 2023.

Click here to download the details of Windows Patches released in December 2023.

Resolved Issues
Dec 8 2023

Security updates for the month of November 2023

In this notification below, you will see very critical information around security that could affect customer services that they have procured via ZNetLive. Please do not ignore these notifications.

  • As part of monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of November 2023.
  • Newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions have been covered.
  • These updates are also a defence against the TCP SYN Flooding Attacks which are patched in updates, only. So, we encourage customers to get their system updated.

Although, at ZNetLive we have tested all the patches, we humbly request customers also, to review at their end. We understand that security updates are often viewed as inconvenience but, in real they are the best defence against the common viruses, malware or any other security threats prevalent online.

Customers need to test each patch’s compatibility with business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by the customers. To know more, customers can use ZNetLive’s 24×7 Member Panel for immediate resolution.

All AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or requesting for such assistance from us.

Best practices for server security:

– How to open or close ports using Iptables on Linux?

– How to open or close ports on Windows Firewall?

Important Notice: Prevention is always better than cure, so we strongly advise customers to take backups to prevent data loss situations so that they recover their data in the event of data loss or corruption. ZNetLive is not liable for any damage caused due to any data loss.

Customers may perform simulations of a disaster recovery scenario to ensure that they are adequately prepared for the same. ZNetLive offers comprehensive backup and disaster recovery, security solutions to help customers in times of such disasters. For more details, please contact our sales team.

Note:

Click here to download the details of cPanel Patches released in November 2023.

Click here to download the details of Windows Patches released in November 2023.

Resolved Issues
Nov 14 2023

Scheduled Maintenance Planned on 19 November 2023 | 11:00 P.M. to 05:00 A.M

This is to inform our customers that the ZNet team has planned to upgrade the ZNetLive and RackNap sites and the customer portal. This activity is aimed at enhancing the reliability and performance of our services for our customers’ continued satisfaction.

Maintenance Details:

  • Date & Time: Sunday, 19th November 2023; 11:00 P.M. to 05:00 A.M.
  • Expected Downtime: Approximately 6 hours.

Services Impacted:

Please Note: Customer services will not be impacted.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Customers can get in touch with our support team at support@znetlive.com or call us at +91-141-4070666.

Resolved Issues
Nov 8 2023

Security updates for the month of October 2023

In this notification below, you will see very critical information around security that could affect customer services that they have procured via ZNetLive. Please do not ignore these notifications.

  • As part of monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of October 2023.
  • Newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions have been covered.
  • These updates are also a defence against the TCP SYN Flooding Attacks which are patched in updates, only. So, we encourage customers to get their system updated.

Although, at ZNetLive we have tested all the patches, we humbly request customers also, to review at their end. We understand that security updates are often viewed as inconvenience but, in real they are the best defence against the common viruses, malware or any other security threats prevalent online.

Customers need to test each patch’s compatibility with business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by the customers. To know more, customers can use ZNetLive’s 24×7 Member Panel for immediate resolution.

All AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or requesting for such assistance from us.

Best practices for server security:

– How to open or close ports using Iptables on Linux?

– How to open or close ports on Windows Firewall?

Important Notice: Prevention is always better than cure, so we strongly advise customers to take backups to prevent data loss situations so that they recover their data in the event of data loss or corruption. ZNetLive is not liable for any damage caused due to any data loss.

Customers may perform simulations of a disaster recovery scenario to ensure that they are adequately prepared for the same. ZNetLive offers comprehensive backup and disaster recovery, security solutions to help customers in times of such disasters. For more details, please contact our sales team.

Note:

Click here to download the details of cPanel Patches released in October 2023.

Click here to download the details of Windows Patches released in October 2023.

Resolved Issues
Oct 11 2023

Hardware failure in Server (zlhyperv-58)

We regret to inform you that one of our base machine (zlhyperv-58) is currently experiencing hardware issues and is temporarily unavailable. Our IT team is actively working to resolve the problem as soon as possible. We understand the inconvenience this may cause and want to assure you that we are making every effort to minimize the downtime.

We understand the importance of your work and the services you have purchased, and we are committed to resolving this issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your understanding and patience.

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