Real Time Updates About Different Issues at ZNetLive

Real Time Updates About Different Issues at ZNetLive

Live update on service issues and scheduled maintenances at ZNetLive
Resolved Issues
Feb 9 2021

Urgent IP change activity on server “Blnx6.securehostdns.com”

This is to inform our customers that we have an urgent IP change activity on our server “Blnx6.securehostdns.com”. During the activity time, the services will become unavailable.

The new IP is 69.162.78.219. So if you are using third party name servers, then please update A record IP 69.162.78.219 in dns zone for your domain so that your domain will point to our server.

If you are using our name servers (ns22.securehostdns.com and ns23.securehostdns.com), then there is nothing to do.

Schedule Date & Time: 9th February 2021, 7:00 PM – 10th February 2021, 2:00 AM

Affected server: Blnx6.securehostdns.com

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

cheduled upgradation activity featured image
Feb 9 2021

Security updates for the month of January 2021

In this notification below, you will see very critical information around security that could affect customer services that they have procured via ZNetLive. Please do not ignore these notifications.

  • As part of monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of January 2021.
  • Newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions have been covered.
  • These updates are also a defence against the TCP SYN Flooding Attacks which are patched in updates, only. So, we encourage customers to get their system updated.

Although, at ZNetLive we have tested all the patches, we humbly request customers also, to review at their end. We understand that security updates are often viewed as inconvenience but, in real they are the best defence against the common viruses, malware or any other security threats prevalent online.

Customers need to test each patch’s compatibility with business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by the customers. To know more, customers can use ZNetLive’s 24×7 Member Panel for immediate resolution.

All AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or requesting for such assistance from us.

Important Notice: Prevention is always better than cure, so we strongly advise customers to take backups to prevent data loss situations so that they recover their data in the event of data loss or corruption. ZNetLive is not liable for any damage caused due to any data loss.

Customers may perform simulations of a disaster recovery scenario to ensure that they are adequately prepared for the same. ZNetLive offers comprehensive backup and disaster recovery, security solutions to help customers in times of such disasters. For more details, please contact our sales team.

Note:

Click here to download the details of Windows Patches released in January 2021.
Click here to download the details of cPanel Patches released in January 2021.

Resolved Issues
Feb 8 2021

Urgent Maintenance of server “WebIDC-12”

This is to inform you that on server “WebIDC-12” we found some performance issues in the backend node so we are moving this server into our high-speed NVme SSD-based node. The server and all services will be down during this process.

Activity Start Time: 8th February 2021, 9:00 PM

Duration : 4-6 hours

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Resolved Issues
Jan 13 2021

Urgent Maintenance of server “WebIDC-11”

This is to inform you that on server “WebIDC-11” we found some corruption in Web services and due to this customer’s websites are not accessible. We performed Plesk repair and it will take 50-90 minutes.

Activity Start Time: 13th January 2021, 9:00 AM

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Update-1 : Repairing process completed and all services back online.

Resolved Issues
Jan 12 2021

Urgent migration of server “Linuxindia2.securehostdns.com”

This is to inform our customers that we have an urgent migration of our server “Linuxindia2.securehostdns.com” due to PDU issue.During the activity time, the services will become unavailable.

The new server name is linuxindia.securehostdns.com and has IP 103.20.215.170. So if you are using third party name servers, then please update A record IP 103.20.215.170 in dns zone for your domain so that your domain will point to our correct server.

If you are using our name servers (linuxindia1.cloudhostdns.net and linuxindia2.cloudhostdns.net), then there is nothing to do.

Schedule Date & Time: 13th January 2021, 6:00 PM – 13th January 2021, 9:00 PM IST

Affected server: Linuxindia2.securehostdns.com

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Resolved Issues
Jan 6 2021

Urgent migration of server “Linuxindia-u.securehostdns.com”

This is to inform our customers that we have an urgent migration of our server “Linuxindia-u.securehostdns.com” due to PDU issue.During the activity time, the services will become unavailable.

The new server has IP 103.20.215.170. So if you are using third party name servers, then please update A record IP 103.20.215.170 in dns zone for your domain so that your domain will point to our correct server.

If you are using our name servers (ns3.znet.in and ns4.znet.in), then there is nothing to do.

Schedule Date & Time: 6th January 2021, 6:00 PM – 6th January 2021, 9:00 PM IST

Affected server: Linuxindia-u.securehostdns.com

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Resolved Issues
Dec 29 2020

Migration of ZNetLive and RackNap infrastructure on Saturday, 02 January 2021

This is to inform our customers that we have scheduled migration of ZNetLive and RackNap infrastructure to a robust infrastructure, mainly sites. This exercise will help us to improve accessibility, reliability, and performance of ZNetLive and RackNap sites.

NOTE: This activity will not impact any of our customers’ services, but their customer panel will remain inaccessible.

Scheduled Migration Date and Time: Saturday, 02 January 2021 (10:00 P.M.) to Sunday, 03 January 2021 (02:00 A.M.).

Expected Downtime: During this activity, the RackNap and ZNetLive websites (ZNetLive Blog, ZNetLive Resource section and ZNetLive Landing section) will remain inaccessible. The migration activity is scheduled for maximum up to 04 hours, but if there is any further change, we will keep our customers updated through this portal.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period.

Please feel free to get in touch with our support team at [email protected].

In case of any queries/doubts, our customers can also call us at (91) 141 4070666.

We regret any inconvenience that will be caused due to this maintenance.

Resolved Issues
Dec 22 2020

Urgent migration of server “lnxind3.cloudhostdns.net”

This is to inform our customers that we have an urgent migration of our server “lnxind3.cloudhostdns.net” due to PDU issue.During the activity time, the services will become unavailable.

The new server name is lnxind3.cloudhostdns.net and its IP is 103.48.51.232. So if you are using third party name servers, then please update A record IP 103.48.51.232 in dns zone for your domain so that your domain will point to our correct server.

If you are using our name servers (lnxind31.cloudhostdns.net and lnxind32.cloudhostdns.net), then there is nothing to do.

Schedule Date & Time: 22nd December 2020, 6:00 PM – 22nd December 2020, 9:00 PM IST

Affected server: lnxind3.cloudhostdns.net

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Resolved Issues
Dec 17 2020

Urgent migration of server “albatross.securehostdns.com”

This is to inform our customers that we have an urgent migration of our server “albatross.securehostdns.com” due to PDU issue.During the activity time, the services will become unavailable.

The new server name is lnxind3.cloudhostdns.net and its IP is 103.48.51.232. So if you are using third party name servers, then please update A record IP 103.48.51.232 in dns zone for your domain so that your domain will point to our correct server.

If you are using our name servers (ns3.cloudhostdns.net, ns4.cloudhostdns.net, nsca1.znetlive.com and nsedu1.znetindia.com), then there is nothing to do.

Schedule Date & Time: 18th December 2020, 6:00 PM – 18th December 2020, 8:00 PM IST

Affected server: albatross.securehostdns.com

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Resolved Issues
Dec 8 2020

Security updates for the month of November 2020

In this notification below, you will see very critical information around security that could affect customer services that they have procured via ZNetLive. Please do not ignore these notifications.

  • As part of monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of November 2020.
  • Newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions have been covered.
  • These updates are also a defence against the TCP SYN Flooding Attacks which are patched in updates, only. So, we encourage customers to get their system updated.

Although, at ZNetLive we have tested all the patches, we humbly request customers also, to review at their end. We understand that security updates are often viewed as inconvenience but, in real they are the best defence against the common viruses, malware or any other security threats prevalent online.

Customers need to test each patch’s compatibility with business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by the customers. To know more, customers can use ZNetLive’s 24×7 Member Panel for immediate resolution.

All AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or requesting for such assistance from us.

Important Notice: Prevention is always better than cure, so we strongly advise customers to take backups to prevent data loss situations so that they recover their data in the event of data loss or corruption. ZNetLive is not liable for any damage caused due to any data loss.

Customers may perform simulations of a disaster recovery scenario to ensure that they are adequately prepared for the same. ZNetLive offers comprehensive backup and disaster recovery, security solutions to help customers in times of such disasters. For more details, please contact our sales team.

Note:
Click here to download the details of Windows Patches released in November 2020.
Click here to download the details of cPanel Patches released in November 2020.

Resolved Issues
Nov 25 2020

urgent maintenance of our server (wp.cloudhostdns.net)

We would like to inform you that we have an urgent maintenance of our server due to hard disk error. During the activity time, your websites will be unavailable.

Schedule Date & Time: 26th November 2020, 7:00 PM IST

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Update 1: Due to some technical issue, we have postponed this activity. We will update you with next schedule.

Update 2: We will do the activity at 6PM, 27th Nov. 2020 IST.

Update 3: The activity has been completed.

Resolved Issues
Nov 13 2020

ZNetLive Phone Support Unavailable on Diwali: 14 November, 2020 (8:00 A.M.) to 15 November, 2020 (8:00 A.M.)

This is to inform our customers that our phone support system will be closed from Saturday, 14 November 2020, 8:00 A.M. till Sunday, 15 November 2020, 8:00 A.M. on the auspicious occasion of Diwali.

During this period, customers can contact us through our chat and ticket support system.

Thanking you in anticipation of your patience and support.

Resolved Issues
Nov 9 2020

Security updates for the month of October 2020

In this notification below, you will see very critical information around security that could affect customer services that they have procured via ZNetLive. Please do not ignore these notifications.

  • As part of monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of October 2020.
  • Newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions have been covered.
  • These updates are also a defence against the TCP SYN Flooding Attacks which are patched in updates, only. So, we encourage customers to get their system updated.

Although, at ZNetLive we have tested all the patches, we humbly request customers also, to review at their end. We understand that security updates are often viewed as inconvenience but, in real they are the best defence against the common viruses, malware or any other security threats prevalent online.

Customers need to test each patch’s compatibility with business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by the customers. To know more, customers can use ZNetLive’s 24×7 Member Panel for immediate resolution.

All AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or requesting for such assistance from us.

Important Notice: Prevention is always better than cure, so we strongly advise customers to take backups to prevent data loss situations so that they recover their data in the event of data loss or corruption. ZNetLive is not liable for any damage caused due to any data loss.

Customers may perform simulations of a disaster recovery scenario to ensure that they are adequately prepared for the same. ZNetLive offers comprehensive backup and disaster recovery, security solutions to help customers in times of such disasters. For more details, please contact our sales team.

Note:
Click here to download the details of Windows Patches released in October 2020.
Click here to download the details of cPanel Patches released in October 2020.

Resolved Issues
Oct 18 2020

Urgent maintenance on shared/reseller servers.

This is to inform our customers that we have scheduled BIOS update activity on below servers. During the activity time, the services will become unavailable.

Schedule Date & Time: 18th October 2020, 09:00 PM – 19th October 2020, 7:00 AM IST

Affected servers:
Web-16
WEBIDC-12
Web-09
SQLplesk5
SQLplesk3
IDCMAIL-06
PleskIDC7
IDCSQL-06

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, customers can also call us at (91) 141 4070666

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