Dear Customer,

Greetings from ZNetLive!

This is to inform you about a maintenance activity planned by Acronis Cloud Platform team. During this activity, they will be migrating US2 to US6 Notary services.

During this time, the Notary services in all DC will become unavailable.

Maintenance timeline (GMT -05): 20 February 2020 (07:00 PM) – 20 February 2020 (11:00 PM)

Maintenance timeline (GMT +00): 21 February 2020 (12:00 AM) – 21 February 2020 (04:00 AM)

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com.

In case of any queries/doubts, you can also call us at (91) 141 4070666.

Please be patient and support us in our endeavor of serving you with better facilities.

We regret any inconvenience that will be caused due to this maintenance.

Regards,

Team ZNetLive

Dear Customer,

According to a report, a popular WordPress theme plugin, ‘ThemeGrill Demo Importer’ that comes with free as well as premium themes sold by the software development company, ThemeGrill, contains a severe vulnerability.

The flaw could allow unauthenticated remote attackers get administrative privileges and wipe the entire database of targeted websites to its default state, after which they will also be automatically logged in as an administrator, allowing them to take complete control over the sites.

As per the researchers, the following versions are vulnerable: ThemeGrill Demo Importer plugin version 1.3.4 up to 1.6.1, all released in the last 3 years.

Please make sure that all the theme/plugins are also up to date along with WordPress to avoid such issues.

We at ZNetLive, always encourage our customers to pursue the best practices of security to keep their systems updated, protected and patched against vulnerabilities.

In case of any issue with your WordPress platform, please contact ZNetLive support team at support@znetlive.com

This is to inform you that we are facing technical issue with one of the disks
in our shared server and our team is working on it to resolve the issue.

Affected server name: cloudhosting.cloudhostdns.net

Maintenance Window: 3AM – 4AM 31st Jan 2020 IST

During this time, the websites will become unavailable for up to 60 minutes.

Our help desk is fully staffed on phone and chat to address your queries. You can also raise ticket if you need any help.

We apologize for the inconvenience caused to you. Thank you for your
patience and understanding.

Stay tune for the further updates on this Page.

This is to inform you that we are facing technical issue with one of the disks
in our shared server and our team is working on it to resolve the issue.

Affected server name: wpmanaged.cloudhostdns.net

Maintenance Window: 3AM – 4AM 30th Jan 2020

During this time, the websites will become unavailable for up to 60 minutes.

Our help desk is fully staffed on phone and chat to address your queries. You can also raise ticket if you need any help.

We apologize for the inconvenience caused to you. Thank you for your
patience and understanding.

Stay tune for the further updates on this Page.

This is to inform you about a maintenance activity planned by Acronis Cloud Platform team. During this activity, they will be updating Acronis Cyber Cloud components to the latest version.

During this time, the Backup Console and Cloud console will become unavailable for up to 5 minutes. However, Backup and Restore operations will not be affected.

Maintenance timeline (GMT +08): 22 January 2020 (07:15 PM) to 22 January 2020 (07:30 PM)
Maintenance timeline (GMT +00): 22 January 2020 (11:15 AM) to 22 January 2020 (11:30 AM)

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com.

In case of any queries/doubts, you can also call us at (91) 141 4070666.

Please be patient and support us in our endeavor of serving you with better facilities.

We regret any inconvenience caused due to this maintenance.

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of December 2019.

This mail is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions.

Although, we have tested all the patches at our end, but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So, to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Prevention is always better than cure, so we strongly advise you to take backups to prevent data loss situations and recover your data in the event of data loss or corruption.

Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

Please do not ignore these notifications as they consist of important update alerts. These updates are also a defense against the TCP SYN Flooding Attacks which are patched in updates, only. So we recommend you to get your system updated.

ZNetLive is not liable for any damage caused due to any data loss.

For more details, please contact our sales team.

Note: Click here to download the details of Windows Patches released in December 2019.
Click here to download the details of cPanel Patches released in December 2019.

This is to notify that due to an emergency maintenance work by the local Internet Service Provider (ISP), our ZNetLive Phone Support lines are down. We are working closely with the ISP to resolve this. Because of this issue, we will not be able to take any incoming phone calls or make outgoing calls to resolve queries via phone. Please be assured that we will continue to address your support queries via LiveChat and by support Tickets logged using your control panel.

Most importantly, your services that you have procured from ZNetLive will continue to operate as normal and they will not be impacted by this issue. We are expecting this phone issue to be resolved by 8 PM today, as per the last communication from the ISP.

We apologize for any inconvenience. Thanks for your patience and understanding.

Keep checking ZNetLive Status for any further updates.

This is to inform you about the discontinuation of Free NAS Backup Service feature. This service will be discontinued effective from 15 January 2020 in an effort to deliver more secure and high-performance backup service.

In this age of cyber-attacks, free NAS backup cannot provide your organization with complete data security. Hence, our technical team strongly recommends that you switch over from Free Backup Service to more advanced and feature-rich Acronis* Backup Service. It’s a cost-effective cloud-based backup solution. Go through the resource links shared below to know more about Acronis.

PS: The NAS Backup Service will be deactivated along with DC in-house developed software Backup Agent. However, you will still be able to use your Storage Boxes till 15 January 2020.

If you have any questions, please send us a query on a support ticket, or get in touch directly with your account manager. Our team will be happy to assist you.

Thank you for your understanding.

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of November 2019.

This mail is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions.

Although, we have tested all the patches at our end, but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So, to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Prevention is always better than cure, so we strongly advise you to take backups to prevent data loss situations and recover your data in the event of data loss or corruption.

Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

Please do not ignore these notifications as they consist of important update alerts. These updates are also a defense against the TCP SYN Flooding Attacks which are patched in updates, only. So we recommend you to get your system updated.

ZNetLive is not liable for any damage caused due to any data loss.

For more details, please contact our sales team.

Note: Click here to download the details of Windows Patches released in November 2019.
Click here to download the details of cPanel Patches released in November 2019.

Dear Customer,

Warm greetings from ZNetLive!

We are observing some issue with MS on Office 365 portal. Because of this issue, you won’t be able to access mailbox through outlook on the web or receive emails sent from the external users.

We are working closely to get this issue resolved.

Meanwhile, we will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed on this.

Our helpdesk will continue to address your support queries. Please feel free to get in touch with our support team at support@znetlive.com, in case of any queries/doubts.

Thank you for your patience.

Regards,

Team ZNetLive

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of October 2019.

This is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions.

Although, we have tested all the patches at our end, but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So, to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Prevention is always better than cure, so we strongly advise you to take backups to prevent data loss situations and recover your data in the event of data loss or corruption.

Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

Please do not ignore these notifications as they consist of important update alerts. These updates are also a defense against the TCP SYN Flooding Attacks which are patched in updates, only. So we recommend you to get your system updated.

ZNetLive is not liable for any damage caused due to any data loss.

For more details, please contact our sales team.

Note: Click here to download the details of Windows Patches released in October 2019.
Click here to download the details of cPanel Patches released in October 2019.

This is to inform you that our phone support system will not be available from Sunday, October 27th, 2019, 8:00 A.M. till Tuesday, October 29th, 2019, 8:00 A.M. on the auspicious occasion of Diwali & Govardhan Puja.

During this period, you can contact us through our chat and ticket support system.

Thanking you in anticipation of your patience and support.

This is to inform you that we have scheduled a network maintenance activity this Saturday to facilitate better services. There will be no impact on your services as such but there may be minor network fluctuation as a result of this activity.

Activity date and duration: Saturday (10:00 PM), 19th Oct. 2019 to Sunday (7:00 AM), 20th Oct. 2019.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com.

In case of any queries/doubts, you can also call us at (91) 141 4070666.

Please be patient and support us in our endeavor of serving you with better facilities.

We regret any inconvenience caused due to this maintenance.

“Sudo” utility which is used to permit a user to run commands in a run-as specification has been found vulnerable recently. With this flaw, an attacker can run commands as root just by specifying the user ID “-1” or “4294967295”.

Thus, it can be used by a user to run commands as root even if the access is restricted as long as ALL keyword is mentioned first in /etc/sudoers file.  

The log entries show the activity as user “4294967295” instead of root. Besides this, PAM session modules will not run for the command because the above User ID does not exist in password database of Linux.

Affected Version: All sudo versions upto 1.8.28.

Solution: It is highly recommended to update sudo package manually to the latest version as soon as possible.