Real Time Updates About Different Issues at ZNetLive

Real Time Updates About Different Issues at ZNetLive

Live update on service issues and scheduled maintenances at ZNetLive
Resolved Issues
Apr 26 2017

Urgent Maintenance Activity of https://www.znetlive.com and https://manage.znetlive.com Sites : Thursday, 27th April, 2017.

This is to inform you that we are performing urgent maintenance processes on the system, due to which ZNetLive’s member panel: https://manage.znetlive.com and ZNetLive website: https://www.znetlive.com will not be accessible to you.

However, it will not impact any of your services.

The schedule of the activity is as per the given time frame:

Maintenance Window Details :

Activity Date : Thursday, 27 April, 2017.

Activity Time : 00:00 A.M. to 00:30 AM

We regret any inconvenience caused due to this maintenance.

Resolved Issues
Apr 17 2017

Phone support unavailable : Monday, April, 2017

This is to inform you that due to some technical reasons, our phone support will not be available on April 17, 2017.

Our experts are working on the issues and it will take few hours to resume phone services.

During this period  you can reach us via Live Chat and Support tickets.

If there is any further change, we will keep you updated through our portal Znetlivestatus.com

Please be patient and any inconvenience is sincerely regretted.

 

Resolved Issues
Apr 3 2017

Emergency notification regarding nameserver updation of .Club domains

This is to bring to your notice that we are facing an issue while connecting to the  .Club registry for nameservers updation. Our team is in touch with the registry and is coordinating directly with their backend team too.

We hope the issue will get resolved soon. We will keep you updated of the same.

We sincerely regret any inconvenience this may cause you.

Regards,

Team ZNetLive.

Resolved Issues
Mar 31 2017

Member panel and ZNetLive site to remain inaccessible on Friday, 31st March, 2017 for financial year end activities.

This is to inform you that we are performing financial year end processes on the system, due to which ZNetLive’s member panel: https://manage.znetlive.com and ZNetLive website: https://www.znetlive.com will not be accessible to you.

However, it will not impact any of your services.

The schedule of the activity is as per the given time frame:

Maintenance Window Details :

Schedule Date : Friday, 31st March, 2017.

Schedule Time : 11:00 P.M. to 3:00 AM (1st April’17)

We regret any inconvenience caused due to this maintenance.

Resolved Issues
Mar 27 2017

Emergency Maintenance: Shared/Reseller Infra

Updated: 27/03/2017- 12:19 PM

Dear Customer,

We are facing critical issues on multiple shared/re seller servers which are impacting the availability of Shared/Reseller Services. In order to resolve the issue, we will do an Emergency Maintenance on Shared/Reseller Infra.

Details of this maintenance are:

Time: 11:45 PM

Date: 27/03/2017

Duration: 4-5 Hours expected

Availability of Services: You may face fluctuations in the availability of services.

Technical Support: Tech support would be available over phone, chat and tickets.

Thank you for your cooperation.

Regards,

ZNET Team

Update: 27/03/2017: 11:45 PM: Activity Started

Update: 28/03/2017: 12:53 AM: Activity stopped.

Results: Network changes are done. Will need to do it again.

Resolved Issues
Mar 24 2017

Urgent Network Maintenance at DC-Noida: Friday, 24th March, 2017

We are conducting an urgent network maintenance activity for the Noida facility.

Activity Date: Friday, 24th March, 2017.

Activity Time: 10:00 P.M. to 12:00 A.M.

There is no complete downtime but you may face network fluctuation during the activity.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com, in case of any queries/doubts.

Please be patient & support us in our endeavor of serving you with better network facility.

Thank you for your co-operation and support.

Resolved Issues
Mar 24 2017

File System Issue: Plesk-14: Emergency Maintenance

Dear Customer,

We would like to update you that we are currently facing file system issue on our reseller server name: Plesk-14. Our maintenance team is currently working on this actively to resolve the issue asap.

During this maintenance, you may face down time or fluctuations in the availability of the services.

The impact level of this is critical and it has impacted on Websites, Mail, MySQL DB services, Plesk Panel Services. Though client’s website, mail and database data is secured and safe as it is placed on another separate drive.

Currently we are expecting this to resolve in next 3-4 hours.

We request you to please keep checking this post for further updates.

Our helpdesk is fully staffed on phone, chat and tickets.

Thanks for your cooperation.

Regards,

ZNET TEAM

 

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Update-1: 3:08 PM: We are expecting it to take more time around next 2-3 hours. Kindly bear with us.

===========

Update-2: 5:30 PM: Currently all services are resumed and we are monitoring it further. You can also check your services and let us know if you face any issue. Though you may face some slow performance issue on which we are still active.

===========

Update-3: 25/03/2017 at 3:17 PM: We are still getting issues regarding performance and we are working on it. It is assumed to take more 24-36 hours.

Update-4: Issue resolved.

Resolved Issues
Mar 17 2017

Urgent Network Maintenance at DC-Noida: Friday, 17th March, 2017

We are conducting an urgent network maintenance activity for the Noida facility.

Activity Date: Friday, 17 March, 2017

Activity Time: 11:00 P.M. to 11:30 P.M.

There is no complete downtime but you may face network fluctuation during the activity.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com, in case of any queries/doubts.

Please be patient & support us in our endeavor of serving you with better network facility.

Thank you for your co-operation and support.

Resolved Issues
Mar 16 2017

Scheduled Maintenance Activity of https://www.znetlive.com and https://manage.znetlive.com Sites : Thursday, 16th March, 2017

This is to inform you that we are going to have a scheduled maintenance activity for https://www.znetlive.com/ and https://manage.znetlive.com in order to provide you with better ZNET services and better performance.

During this activity, ZNetLive’s member panel: https://manage.znetlive.com and ZNetLive website: https://www.znetlive.com will not be accessible to you.

However, it will not impact any of your services.

The schedule of the activity is as per the given time frame:

Maintenance Window Details :

Schedule Date : Thursday, 16th March, 2017.

Schedule Time : 10:30 P.M. to 12:30 AM (17March’17)

We regret any inconvenience caused due to this maintenance.

Keep visiting announcement section or http://znetlivestatus.com for further updates!

Thank you in anticipation of your co-operation and support.

Resolved Issues
Mar 11 2017

Phone lines inaccessible due to disruption in the services from Internet Service Provider’s end – Saturday, March 11th , 2017.

Our phone lines are not working, due to some disruption in the services from Internet Service Provider’s end.

It might take 4-5 hours to resume phone services.

During this period, you can reach us via Live Chat and tickets.

Please be patient and accept our apologies for any inconvenience this may cause you.

Resolved Issues
Feb 10 2017

Phone lines inaccessible due to disruption in the services from Internet Service Provider’s end – Friday, February 10th , 2017.

Our phone lines are not working, due to some disruption in the services from Internet Service Provider’s end.

It might take 2-3 hours to resume phone services.

During this period, you can reach us via Live Chat and tickets.

Please be patient and accept our apologies for any inconvenience this may cause you.

Resolved Issues
Feb 8 2017

Emergency Maintenance In Progress on linuxindia2.securehostdns.com-Wednesday, 8th February, 2017

We are performing an emergency maintenance on linuxindia2.securehostdns.com server due to file system corruption.

Concerned Senior System Admins are working to resolve the issue as quickly as possible.

The schedule of the maintenance is as given below:

Maintenance Date: Wednesday, 8th February , 2017.

Maintenance Time: The maintenance is in progress.

We will update you once the issue has been rectified.

Please be patient and support us in our endeavor of serving you with better hardware.

 

 

Resolved Issues
Feb 8 2017

Phone lines inaccessible due to disruption in the services from Internet Service Provider’s end – Wednesday, February 8, 2017

Our phone lines are not working, due to some disruption in the services from Internet Service Provider’s end.

It might take 2-3 hours to resume phone services.

During this period, you can reach us via Live Chat and tickets.

Please be patient and accept our apologies for any inconvenience this may cause you.

First update-

It will take one more hour to resume phone services.

Second Update:

Issue fixed by service provider.

Resolved Issues
Feb 8 2017

Emergency: File System Corrupted: PleskIDC-05

Dear Customer,

We are facing file corruption issue of operating system partition for one of our Indian Reseller server name: PleskIDC-05.

All the service running on this server: MySQL, SmarterMail, Web Services, DNS are down.

Our team is working on this to resume the services.

We are expecting it to resume in next 1-2 hours.

Thanks,

ZNET Team

 

Update-1 at 3:42 PM:  Server has resumed. All the services are UP now.

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