Real Time Updates About Different Issues at ZNetLive

Real Time Updates About Different Issues at ZNetLive

Live update on service issues and scheduled maintenances at ZNetLive
Resolved Issues
Oct 28 2016

.CA Registry Maintenance Notice: Friday, 11th November, 2016

A maintenance will be carried out by CIRA (.CA) Registry as per the schedule mentioned below:

Maintenance Details:

Date: Friday, 11th November, 2016

Time:  8:30 AM IST to 10:30 AM IST (3:00 AM GMT to 5:00 AM GMT)

Duration: 2 Hours

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look-ups for .CA domain names.

This outage will not have impact on the resolution/working of your already registered domain names.
Please reach out to the Support Team in case of any queries.

Resolved Issues
Oct 28 2016

Urgent maintenance activity on lnx7sg-u.securehostdns.com shared server: Friday, 28th October, 2016

This is to notify you that an urgent maintenance activity is going on our server hardware to resolve a faulty disk issue.

Hostname : lnx7sg-u.securehostdns.com

Scheduled Activity Date: Friday, 28th October, 2016

Start Time : 1:00 AM

Expected downtime: 10 to 12 Hours

Important: We have found some disk faulty issue that will require an immediate attention to scan and repair.

Communication Plan: Our helpdesk will be fully functional and staffed during the maintenance. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of the maintenance process. Please do not use our emergency contact numbers during the maintenance, as it will slow down the process.

 

Thank you for your co-operation and support.

Resolved Issues
Oct 27 2016

ZNetLive Phone Support Unavailable on Diwali: 30/10/16 8:00 A.M. to 31/10/16 8:00 A.M.

This is to inform you that our phone support system will not be available from Sunday, October 30, 2016, 8:00 A.M. till Monday, October 31, 2016, 8:00 A.M. on the auspicious occasion of Diwali.

During this period, you can contact us through our chat and ticket support system.
Thanking you in anticipation of your patience and support.

Resolved Issues
Oct 26 2016

Urgent maintenance activity on lnx9.cloudhostdns.net shared server: Wednesday, 26th October, 2016

This is to notify you that an urgent maintenance activity will be carried out on our server hardware to provide you with better performance as per the schedule mentioned below:

Scheduled Activity Date: Wednesday, 26th October, 2016

Scheduled Activity Time: 11:30 P.M. to 3:30 A.M.

Expected downtime: 4 to 6 Hours

Important: We have found some disk faulty issue that will require an immediate attention to scan and repair.

There will be no data loss during this process. However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard.

Communication Plan: Our helpdesk will be fully functional and staffed during the maintenance. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of the maintenance process. Please do not use our emergency contact numbers during the maintenance, as it will slow down the process.

Please be patient & support us in our endeavor of serving you with better hardware.

Thank you for your co-operation and support.

Resolved Issues
Oct 22 2016

Emergency: Phone Lines Down

Dear Customer,

Due to interruption in phone line at the ISP end, our phone lines are dead now. As per current update phone lines may take around 2-4 hours to resume it’s services.

During this period, you will not be able to call us.

Though our support is available over chat and tickets.

We regret for the inconvenience caused to you.

Thank you for your patience and cooperation.

Regards,

ZNET Team

scheduled upgradation activity featured image
Oct 19 2016

Verisign Registry Maintenance Notice: Friday, 18th November, 2016

A maintenance will be carried out by the Verisign Registry as per the schedule mentioned below:

Maintenance Details:

Date:  Friday, 18th November, 2016

Time: 4:30 A.M. IST to 6:30 A.M. IST (11:00 P.M. UTC to 1:00 A.M. UTC)

Duration: 2 Hours

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look-ups for .COM, .NET, .NAME, .JOBS, .CC and .TV domain names.

This outage will have no impact on the resolution/working of your already registered domain names.

Kindly get in touch with our support team in case of any queries.

Resolved Issues
Oct 17 2016

Migration of lnx7sg-u.securehostdns.com from Wednesday, 19th October, 2016 to Saturday, 22nd October, 2016.

This is to inform you that one of our shared servers- lnx7sg-u.securehostdns.com is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Wednesday, 19th October, 2016

Upgradation Time: The migration will start on, Wednesday, 19th October, 2016 at 6:00 PM IST and will be completed by Saturday, 22 October 2016 till 11:00 PM IST.

Upgradation Description: During this activity, we will be migrating your data and sites to a new and powerful server with better hardware.

Expectations from you:

If you are using IP for FTP, Mail & Outlook, then please change it as follows:

69.162.72.179 to 103.35.164.150

If you are using name servers other than nsg1.znetlive.com, nsg2.znetlive.com, ns98.znetindia.com, ns99.znetindia.com for your websites, then please make the following changes in your DNS file:

domain.com A  103.35.164.151

www.domain.com A 103.35.164.151

ftp.domain.com A 103.35.164.151

mail.domain.com A 103.35.164.151

If you are using lnx7sg-u.securehostdns.com name servers (nsg1.znetlive.com, nsg2.znetlive.com, ns98.znetindia.com, ns99.znetindia.com), then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

nsg1.znetlive.com  103.35.164.152

nsg2.znetlive.com   103.35.164.153

ns98.znetindia.com  103.35.164.152

ns99.znetindia.com   103.35.164.153

Important: There will be no data loss during this process. However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process.

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

 

Resolved Issues
Oct 14 2016

Verisign Registry Maintenance Notice: Friday, 21st October, 2016

A maintenance will be carried out by the Verisign Registry as per the schedule mentioned below:

Maintenance Details:

Date:  Friday, 21st October, 2016

Time: 3:30 A.M. IST to 7:30 A.M. IST (10:00 P.M. UTC to 2:00 A.M. UTC)

Duration: 4 Hours

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look-ups for .COM, .NET, .NAME, .JOBS, .CC and .TV domain names.

This outage will have no impact on the resolution/working of your already registered domain names.

Kindly get in touch with our support team in case of any queries.

Resolved Issues
Oct 13 2016

Scheduled UPS Maintenance Activity at Mumbai DC from 15th to 16th October 2016

This is to inform you that a UPS maintenance activity has been scheduled at our Mumbai data center. The maintenance schedule is as mentioned below:

Scheduled activity date: 15th Oct – 16th Oct. i.e. Saturday and Sunday.

Scheduled activity time: 9:30 P.M. IST to 5:00 A.M. IST

Important: During this activity, Shared/Reseller servers will not be accessible for 2 to 2:30 hours and you will face complete downtime in this period.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com.

In case of any queries/doubts, you can also call us at (91) 141 4070666.

Please be patient & support us in our endeavor of serving you with better facilities.

Thank you for your co-operation and support.

Resolved Issues
Oct 13 2016

Migration of edu.cloudhostdns.net from Sunday, 16th October, 2016 to Tuesday, 18th October, 2016

This is to inform you that one of our shared servers- edu.cloudhostdns.net is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Sunday, 16th October, 2016

Upgradation Time: The migration will start on, Sunday, 16th October, 2016 at 6:00 PM IST and will be completed by Tuesday, 18th October, 2016 till 11:00 PM IST.

Upgradation Description: During this activity, we will be migrating your data and sites to a new and powerful server with better hardware.

Expectations from you:

If you are using IP for FTP, Mail & Outlook, then please change it as follows:

69.162.72.187 to 103.35.164.203

If you are using name servers other than ns5.cloudhostdns.net, ns6.cloudhostdns.net for your websites, then please make the following changes in your DNS file:

domain.com A  103.35.164.204

www.domain.com A 103.35.164.204

ftp.domain.com A 103.35.164.204

mail.domain.com A 103.35.164.204

If you are using edu.cloudhostdns.net name servers (ns5.cloudhostdns.net, ns6.cloudhostdns.net), then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

ns5.cloudhostdns.net 103.35.164.206

ns6.cloudhostdns.net 103.35.164.207

Important: There will be no data loss during this process. However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process. Please don’t upload anything on server/website during the migration process.

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

Resolved Issues
Oct 10 2016

Migration of wp.cloudhostdns.net from Thursday, 13th October, 2016 to Saturday, 15th October 2016

This is to inform you that one of our shared servers- wp.cloudhostdns.net is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Thursday 13th October, 2016.

Upgradation Time: The migration will start on, Thursday, 13th October, 2016 at 6:00 PM IST and will be completed by Saturday, 15th October 2016 till 11:00 PM IST.

Upgradation Description: During this activity, we will be migrating your data and sites to a new and powerful server with better hardware.

 

Expectations from you:

If you are using IP for Mail & Outlook, then please change it as: bizmail.yourdomain, (like if your domain is “example.com” then change it as “bizmail.example.com”)

If you are using name servers other than wpns1.cloudhostdns.net, wpns2.cloudhostdns.net for your websites, then please make the following changes in your DNS file:

domain.com A  103.35.164.208

www.domain.com A 103.35.164.208

ftp.domain.com A 103.35.164.208

If you are using wp.cloudhostdns.net name servers (wpns1.cloudhostdns.net, wpns2.cloudhostdns.net), then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

wpns1.cloudhostdns.net 103.35.164.216

wpns2.cloudhostdns.net 103.35.164.217

 

Important: There will be no data loss during this process. However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process. Please don’t upload anything on server/website during the migration process.

 

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

 

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

Resolved Issues
Oct 7 2016

.IN Registry Maintenance Notice: Saturday, 15th October, 2016

A maintenance will be carried out by the .IN Registry as per the schedule mentioned below:

Maintenance Details:

Date: Saturday, 15th October, 2016

Time:  8:30 PM IST to 12:30 AM IST (3:00 PM UTC to 7:00 PM UTC)

Duration: 4 Hours

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look-ups for .IN and .CO.IN domain names.

This outage will not have impact on the resolution/working of your already registered domain names.
Please reach out to the Support Team in case of any queries.

Resolved Issues
Oct 7 2016

Emergency: DDOS attacks on blynx7.cloudhostdns.net

Dear Customers,

We are getting critical DDOS attacks on our server: blynx7.cloudhostdns.net on port: 80. The severity of this attack is very critical which has left the services un-responsive.

Our tech team is working hard to mitigate this issue as soon as possible but we expect it would take to resolve the issue at least around 4-6 hours.

We regret for the inconvenience caused to you.

Our help desk on phone, chat and tickets are available.

Thanks for showing your patience and cooperation.

ZNET Team.

Resolved Issues
Oct 5 2016

Migration of lnx25.securehostdns.com from Sunday, 9th Oct, 2016 to Wednesday, 12th Oct, 2016

This is to inform you that one of our shared servers- lnx25.securehostdns.com is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Wednesday, 9th October, 2016.

Upgradation Time: The migration will start on, Sunday 9th October, 2016 at 6:00 PM IST and will be completed by Wednesday, 12 October 2016 till 11:00 PM IST.

Upgradation Description: During this activity, we will be migrating your data and sites to a new and powerful server with better hardware.

Expectations from you:

If you are using IP for FTP, Mail & Outlook, then please change it as follows:

64.31.12.10 to 103.35.164.184

If you are using name servers other than ns81.znetindia.com, ns82.znetindia.com, ns98.znetindia.com, ns99.znetindia.com for your websites, then please make the following changes in your DNS file:

domain.com A  103.35.164.185

www.domain.com A 103.35.164.185

ftp.domain.com A 103.35.164.185

mail.domain.com A 103.35.164.185

If you are using lnx25.securehostdns.com name servers (ns81.znetindia.com, ns82.znetindia.com, ns51.znetindia.com, ns52.znetindia.com), then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

ns81.znetindia.com 103.35.164.184

ns82.znetindia.com 103.35.164.185

ns51.znetindia.com 103.35.164.184

ns52.znetindia.com 103.35.164.185

Important: There will be no data loss during this process. However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process.

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

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