Dear Customer,

We would like to inform you that we would be performing Firewall Maintenance at our DC location, Noida, India to enhance performance of firewall device.

Duration: 1 Hour

Time: 11:00 PM to 12:00 AM

Date: 4/11/2016

Down Time: There will be no down time during the maintenance window however you may face fluctuations in network.

Support: Our support will be fully staffed over phone, chat and tickets.

Status: Completed

Thank you for your co-operation.

Regards,

ZNET Team

Dear Customer,

We are getting storage related alerts on our cloud storage hence we will be upgrading firmware on cloud storage.

There would be no down time but you may face a little slowness or fluctuations while accessing your servers.

Time: 10:00 PM to 12:00 AM

Date: 2/11/2016

Support: Our support will be fully staffed on phone, chat and tickets.

Thank you for your cooperation.

Regards,

ZNET Team

A maintenance will be carried out by CIRA (.CA) Registry as per the schedule mentioned below:

Maintenance Details:

Date: Friday, 11^th November, 2016

Time:  8:30 AM IST to 10:30 AM IST (3:00 AM GMT to 5:00 AM GMT)

Duration: 2 Hours

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look-ups for .CA domain names.

This outage will not have impact on the resolution/working of your already registered domain names.
Please reach out to the Support Team in case of any queries.

This is to notify you that an urgent maintenance activity is going on our server hardware to resolve a faulty disk issue.

Hostname : lnx7sg-u.securehostdns.com

Scheduled Activity Date: Friday, 28th October, 2016

Start Time : 1:00 AM

Expected downtime: 10 to 12 Hours

Important: We have found some disk faulty issue that will require an immediate attention to scan and repair.

Communication Plan: Our helpdesk will be fully functional and staffed during the maintenance. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of the maintenance process. Please do not use our emergency contact numbers during the maintenance, as it will slow down the process.

Thank you for your co-operation and support.

This is to inform you that our phone support system will not be available from Sunday, October 30, 2016, 8:00 A.M. till Monday, October 31, 2016, 8:00 A.M. on the auspicious occasion of Diwali.

During this period, you can contact us through our chat and ticket support system.
Thanking you in anticipation of your patience and support.

This is to notify you that an urgent maintenance activity will be carried out on our server hardware to provide you with better performance as per the schedule mentioned below:

Scheduled Activity Date: Wednesday, 26^th October, 2016

Scheduled Activity Time: 11:30 P.M. to 3:30 A.M.

Expected downtime: 4 to 6 Hours

Important: We have found some disk faulty issue that will require an immediate attention to scan and repair.

There will be no data loss during this process. However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard.

Communication Plan: Our helpdesk will be fully functional and staffed during the maintenance. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of the maintenance process. Please do not use our emergency contact numbers during the maintenance, as it will slow down the process.

Please be patient & support us in our endeavor of serving you with better hardware.

Thank you for your co-operation and support.

Dear Customer,

Due to interruption in phone line at the ISP end, our phone lines are dead now. As per current update phone lines may take around 2-4 hours to resume it’s services.

During this period, you will not be able to call us.

Though our support is available over chat and tickets.

We regret for the inconvenience caused to you.

Thank you for your patience and cooperation.

Regards,

ZNET Team

A maintenance will be carried out by the Verisign Registry as per the schedule mentioned below:

Maintenance Details:

Date:  Friday, 18^th November, 2016

Time: 4:30 A.M. IST to 6:30 A.M. IST (11:00 P.M. UTC to 1:00 A.M. UTC)

Duration: 2 Hours

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look-ups for .COM, .NET, .NAME, .JOBS, .CC and .TV domain names.

This outage will have no impact on the resolution/working of your already registered domain names.

Kindly get in touch with our support team in case of any queries.

This is to inform you that one of our shared servers- lnx7sg-u.securehostdns.com is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Wednesday, 19th October, 2016

Upgradation Time: The migration will start on, Wednesday, 19th October, 2016 at 6:00 PM IST and will be completed by Saturday, 22 October 2016 till 11:00 PM IST.

Upgradation Description: During this activity, we will be migrating your data and sites to a new and powerful server with better hardware.

Expectations from you:

If you are using IP for FTP, Mail & Outlook, then please change it as follows:

69.162.72.179 to 103.35.164.150

If you are using name servers other than nsg1.znetlive.com, nsg2.znetlive.com, ns98.znetindia.com, ns99.znetindia.com for your websites, then please make the following changes in your DNS file:

domain.com A  103.35.164.151

www.domain.com A 103.35.164.151

ftp.domain.com A 103.35.164.151

mail.domain.com A 103.35.164.151

If you are using lnx7sg-u.securehostdns.com name servers (nsg1.znetlive.com, nsg2.znetlive.com, ns98.znetindia.com, ns99.znetindia.com), then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

nsg1.znetlive.com  103.35.164.152

nsg2.znetlive.com   103.35.164.153

ns98.znetindia.com  103.35.164.152

ns99.znetindia.com   103.35.164.153

Important: There will be no data loss during this process. However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process.

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

A maintenance will be carried out by the Verisign Registry as per the schedule mentioned below:

Maintenance Details:

Date:  Friday, 21^st October, 2016

Time: 3:30 A.M. IST to 7:30 A.M. IST (10:00 P.M. UTC to 2:00 A.M. UTC)

Duration: 4 Hours

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look-ups for .COM, .NET, .NAME, .JOBS, .CC and .TV domain names.

This outage will have no impact on the resolution/working of your already registered domain names.

Kindly get in touch with our support team in case of any queries.

This is to inform you that a UPS maintenance activity has been scheduled at our Mumbai data center. The maintenance schedule is as mentioned below:

Scheduled activity date: 15^th Oct – 16^th Oct. i.e. Saturday and Sunday.

Scheduled activity time: 9:30 P.M. IST to 5:00 A.M. IST

Important: During this activity, Shared/Reseller servers will not be accessible for 2 to 2:30 hours and you will face complete downtime in this period.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com.

In case of any queries/doubts, you can also call us at (91) 141 4070666.

Please be patient & support us in our endeavor of serving you with better facilities.

Thank you for your co-operation and support.

This is to inform you that one of our shared servers- edu.cloudhostdns.net is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Sunday, 16th October, 2016

Upgradation Time: The migration will start on, Sunday, 16th October, 2016 at 6:00 PM IST and will be completed by Tuesday, 18th October, 2016 till 11:00 PM IST.

Upgradation Description: During this activity, we will be migrating your data and sites to a new and powerful server with better hardware.

Expectations from you:

If you are using IP for FTP, Mail & Outlook, then please change it as follows:

69.162.72.187 to 103.35.164.203

If you are using name servers other than ns5.cloudhostdns.net, ns6.cloudhostdns.net for your websites, then please make the following changes in your DNS file:

domain.com A  103.35.164.204

www.domain.com A 103.35.164.204

ftp.domain.com A 103.35.164.204

mail.domain.com A 103.35.164.204

If you are using edu.cloudhostdns.net name servers (ns5.cloudhostdns.net, ns6.cloudhostdns.net), then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

ns5.cloudhostdns.net 103.35.164.206

ns6.cloudhostdns.net 103.35.164.207

Important: There will be no data loss during this process. However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process. Please don’t upload anything on server/website during the migration process.

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

This is to inform you that one of our shared servers- wp.cloudhostdns.net is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Thursday 13th October, 2016.

Upgradation Time: The migration will start on, Thursday, 13th October, 2016 at 6:00 PM IST and will be completed by Saturday, 15th October 2016 till 11:00 PM IST.

Upgradation Description: During this activity, we will be migrating your data and sites to a new and powerful server with better hardware.

Expectations from you:

If you are using IP for Mail & Outlook, then please change it as: bizmail.yourdomain, (like if your domain is “example.com” then change it as “bizmail.example.com”)

If you are using name servers other than wpns1.cloudhostdns.net, wpns2.cloudhostdns.net for your websites, then please make the following changes in your DNS file:

domain.com A  103.35.164.208

www.domain.com A 103.35.164.208

ftp.domain.com A 103.35.164.208

If you are using wp.cloudhostdns.net name servers (wpns1.cloudhostdns.net, wpns2.cloudhostdns.net), then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

wpns1.cloudhostdns.net 103.35.164.216

wpns2.cloudhostdns.net 103.35.164.217

Important: There will be no data loss during this process. However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process. Please don’t upload anything on server/website during the migration process.

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

A maintenance will be carried out by the .IN Registry as per the schedule mentioned below:

Maintenance Details:

Date: Saturday, 15th October, 2016

Time:  8:30 PM IST to 12:30 AM IST (3:00 PM UTC to 7:00 PM UTC)

Duration: 4 Hours

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look-ups for .IN and .CO.IN domain names.

This outage will not have impact on the resolution/working of your already registered domain names.
Please reach out to the Support Team in case of any queries.