Real Time Updates About Different Issues at ZNetLive

Real Time Updates About Different Issues at ZNetLive

Live update on service issues and scheduled maintenances at ZNetLive
Resolved Issues
Aug 22 2016

Neustar Registry Maintenance Notice: Thursday, 25th August, 2016

A maintenance will be carried out by the Neustar Registry as per the schedule mentioned below:

Maintenance Details:

Date: Thursday, 25th August, 2016

Time: 06:30 A.M. IST to 10:30 A.M. IST (01:00 A.M. UTC to 05:00 A.M. UTC)

Duration: 4 Hrs.

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look-ups for the Neustar domain names.

TLDs’ affected: .BUILD, .PHYSIO, xn--ngbc5azd (.SHABAKA Domain Names), .MENU, .LUXURY, .CLOUD, .ONE and .MEN.

This outage will not have an impact on the resolution/working of your already registered domain names.

Kindly get in touch with our support team in case of any queries.

Resolved Issues
Aug 3 2016

Scheduled Network Maintenance at DC-Noida: Saturday, 6th August, 2016

This is to inform you that a scheduled network maintenance activity has been planned for the Noida facility.

Activity Date: Saturday, 6th August, 2016

Activity Time: 10:00 P.M. to 12:00 A.M.

There is no downtime, you may face network fluctuation during the activity.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com, in case of any queries/doubts.

Please be patient & support us in our endeavor of serving you with better network facility.

Thank you for your co-operation and support.

Update at: 12:55 AM– We are facing ASN propagation issue. It may take some more time. Our team is trying to get is resolve asap. Kindly bare with us.

Resolved Issues
Jul 5 2016

Minds and Machines Registry Maintenance Notice: Wednesday, 6th July, 2016

A maintenance will be carried out by the Minds and Machines Registry as per the schedule mentioned below:

Maintenance Details:

Date:  Wednesday, 6th July, 2016

Time: 12:30 P.M. IST to 2:30 P.M. IST (7:00 A.M. UTC to 9:00 A.M. UTC)

Duration: 120 Mins

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look-ups for Minds and Machines Registry domain names.

This outage will not have an impact on the resolution/working of your already registered domain names.

Kindly get in touch with our support team in case of any queries.

Resolved Issues
Jun 28 2016

Emergency Maintenance Activity: manage.znetlive.com

This is to inform you that we are going to have an emergency maintenance activity for manage.znetlive.com sites as we are facing some issues. During this activity your manage section will not be visible to you.

Expected Downtime: We are expecting to resolve this issue with-in 2:30 hours or lesser.

Activity Date: Tuesday, June  28, 2016

Activity Time: 11:30 A.M to 2:00 P.M. (IST)

We regret any inconvenience caused due to this maintenance.

Keep visiting the announcement section or znetlivestatus.com for further updates!.

First Update: 

Due to some technical  issues, maintenance time has been increased to 3 hrs.

Hope you will understand the technical limitation and will cooperate with us to provide you better resolution.

Issue  will  be resolved  at  approx.  5 PM

Second Update:

Due to some technical  issues, maintenance time has been increased to 3 hrs more.

Hope you will understand the technical limitation and will cooperate with us to provide you better resolution.

Issue  will  be resolved  at  approx.  8 PM 

Resolved Issues
Jun 27 2016

Rightside Registry Maintenance Notice: Saturday, 16th July, 2016

The Rightside Registry will be carrying out a maintenance as per the schedule mentioned below:

Maintenance Details:

Date:  Saturday, 16th July, 2016

Time: 10:30 P.M. IST to 12:00 P.M. IST (5:00 P.M. UTC to 6:30 P.M. UTC)

Duration: 1 Hr. 30 Mins

During the maintenance you will not be able to register, renew, transfer, manage or perform Whois look-ups for the TLDs under Rightside Registry.

This outage will have no impact on the resolution/working of your already registered domain names.

Kindly get in touch with our support team in case of any queries.

Resolved Issues
Jun 24 2016

Network Maintenance Activity: DC-Noida 25.06.2016

Issue Description: We will be doing network maintenance activity in our DC- Noida, India.

During this activity you may face fluctuations in network. There will be no complete down time.

Duration: 10:00 pM to 10:30 pM

Date: 25.06.2016

Support: Our Tech support will be fully staffed. You can reach us via chat and ticket.

 

Resolved Issues
Jun 24 2016

Network Issue: Multiple ISPs

Dear Customer,

Greetings from ZNET.

We are currently facing network related issues from multiple ISPs in routing path from India to our DCs in US and other DCs. Hence, you may face latency issue.

Since this issue resides at ISPs end, hence the maintenance scope doesn’t come under us. We are waiting to resume their services.

Thanks & Warm Regards,

ZNET Team

Update at 12:44 PM: It seems issue is resolved.

Resolved Issues
Jun 23 2016

Phone Support Unavailable: Till 3:30 PM on 23/06/2016

Hello Customer,

This is to inform you that due to some technical reasons, our phone support will not be available on June 23, 2016 till 3 :30PM:-

Expected time of Solution –We are expecting it to be resolved by 3:30PM, 23/06/2016.

During this period  you can reach us via Live Chat and Support tickets.

If there is any further change, we will keep you updated through our portal Znetlivestatus.com

Please be patient and any inconvenience is sincerely regretted.

ZNET Team

Resolved Issues
Jun 20 2016

Emergency Maintenance: Web-08

Dear Customer,

Warm Greetings from ZNetLive.

This is to inform you that we are facing certain disk-related issues on our Shared servers: Web-08 that is causing server slowness, so to narrow down the root cause of this issue we are working on it.

Maintenance window details:

Scheduled Date: Monday, 20th June, 2016

Scheduled Time: 12:00 PM to 4:00 PM

IMPORTANT: Due to Disk maintenance websites will be  in-accessible on server.

We are expecting this to finish in next 2-4 hours but in case of any technical issue, it may extend further.

We will keep posting periodic updates here to keep you updated.

Thank you for your co-operation and support.

Looking forward to serve you with the superior technology.

 

 

Resolved Issues
Jun 15 2016

CentralNic Registry Maintenance Notice: Thursday, June 23, 2016

A maintenance will be carried out by the CentralNic Registry as per the schedule mentioned below:
Maintenance Details:

Date: Thursday, June 23, 2016

Time11:00 PM IST to 4:00 AM IST (5:30 PM UTC to 10:30 PM UTC)

Duration: 5 hours

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look-ups for CentralNic domain names.

This outage will not have impact on the resolution/working of your already registered domain names.
Please reach out to the Support Team in case of any queries.

Resolved Issues
Jun 14 2016

Emergency maintenance:linuxindia2.securehostdns.com

Subject: Emergency maintenance

Dear Customer,

Warm Greetings from ZNetLive.

This is to inform you that we are facing php handler issues on our Shared servers name: linuxindia2.securehostdns.com which is causing php file downloading while browsing, so we are working on this issue.

We are expecting this to finish in next 1-4 hours but in case of any technical issue, it may extend.

We will keep posting periodic updates here to keep you updated.

Thank you for your co-operation and support. Looking forward to serve you with the superior technology

 

Update: Issue Resolved

Resolved Issues
Jun 7 2016

Upgradation of Web server Web-09 (69.162.107.84) on June 8th, 2016, starting at 11:00 PM IST to June 9th, 2016, till 1:00 AM IST.

This is to inform you that one of our servers Web server Web-09 (69.162.107.84) is upgrading with the new hardware in order to provide you better performance and more stable network.

Upgradation Date: Wednesday, June 8th, 2016

Upgradation Time: The migration will start on Wednesday, June 8th, 2016, 11:00 PM IST and will be completed by Thursday, June 9th, 2016, 1:00 AM IST.

Upgradation Description: During this, we will be changing server hardware as well as IP pool.

All IP’s of web server will be changed, if you are using our provided name servers then you do not need to modify anything at your end.

NOTE:-

  1. If you are not using name servers provided by us and are pointing to your website through A-records, then, you need to update A-records of your domains so that after migration process starts, your website will start working on the new server.

          Old website IP: 69.162.107.89

          New website IP: 208.115.207.112

  1. You have to reset FTP password at your end.
  2. Hosting CP URL / Name servers / MSSQL database / MySQL database connection string are same as old.

Expected Downtime: As such, there will be no downtime for your website and email. Only database/FTP connectivity will be down.

Communication Plan: Our helpdesk will be fully functional and staffed during the upgradation. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of the process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

=============================================

Update: 11:30 PM, 8th June 2016.

Migration task completed and all services successfully migrated on new server.  DNS records under propagation and will take 4-6 hours.

(You can delete previous DNS cache, if your website still point on old server IP after this period. )

Resolved Issues
Jun 2 2016

Emergency Maintenance: Web-09

 

Dear Customer,

Warm Greetings from ZNetLive.

This is to inform you that as we are facing certain disk related issues on our Shared servers name: Web-09 which is causing slowness on server, so we are working on this issue.

IMPORTANT: Currently Websites running on this server are in-accessible.

We are expecting this to finish in next 2-4 hours but in case of any technical issue, it may extend.

We will keep posting periodic updates here to keep you updated.

Thank you for your co-operation and support. Looking forward to serve you with the superior technology

Update: Server is UP but we are getting slower performance, hence we have planned it to migrate on new server.

Resolved Issues
Jun 1 2016

Emergency Maintenance: Blynx4

Notification: We are currently facing Hardware related issues on our server named: Blynx4. Our DC team is currently active on the issue.

Estimated Time of Resolution: As per the severity of the issue, currently we don’t have any ETA but we are trying to resolve it asap.

Support: Our CRM and Technical support is active on tickets, phone and chat.

Update: Issue Resolved

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