Subject: Emergency maintenance

Dear Customer,

Warm Greetings from ZNetLive.

This is to inform you that we are facing php handler issues on our Shared servers name: linuxindia2.securehostdns.com which is causing php file downloading while browsing, so we are working on this issue.

We are expecting this to finish in next 1-4 hours but in case of any technical issue, it may extend.

We will keep posting periodic updates here to keep you updated.

Thank you for your co-operation and support. Looking forward to serve you with the superior technology

Update: Issue Resolved

This is to inform you that one of our servers Web server Web-09 (69.162.107.84) is upgrading with the new hardware in order to provide you better performance and more stable network.

Upgradation Date: Wednesday, June 8th, 2016

Upgradation Time: The migration will start on Wednesday, June 8th, 2016, 11:00 PM IST and will be completed by Thursday, June 9th, 2016, 1:00 AM IST.

Upgradation Description: During this, we will be changing server hardware as well as IP pool.

All IP’s of web server will be changed, if you are using our provided name servers then you do not need to modify anything at your end.

NOTE:-

1. If you are not using name servers provided by us and are pointing to your website through A-records, then, you need to update A-records of your domains so that after migration process starts, your website will start working on the new server.

          Old website IP: 69.162.107.89

          New website IP: 208.115.207.112

2. You have to reset FTP password at your end.
3. Hosting CP URL / Name servers / MSSQL database / MySQL database connection string are same as old.

Expected Downtime: As such, there will be no downtime for your website and email. Only database/FTP connectivity will be down.

Communication Plan: Our helpdesk will be fully functional and staffed during the upgradation. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of the process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

=============================================

Update: 11:30 PM, 8th June 2016.

Migration task completed and all services successfully migrated on new server.  DNS records under propagation and will take 4-6 hours.

(You can delete previous DNS cache, if your website still point on old server IP after this period. )

Dear Customer,

Warm Greetings from ZNetLive.

This is to inform you that as we are facing certain disk related issues on our Shared servers name: Web-09 which is causing slowness on server, so we are working on this issue.

IMPORTANT: Currently Websites running on this server are in-accessible.

We are expecting this to finish in next 2-4 hours but in case of any technical issue, it may extend.

We will keep posting periodic updates here to keep you updated.

Thank you for your co-operation and support. Looking forward to serve you with the superior technology

Update: Server is UP but we are getting slower performance, hence we have planned it to migrate on new server.

Notification: We are currently facing Hardware related issues on our server named: Blynx4. Our DC team is currently active on the issue.

Estimated Time of Resolution: As per the severity of the issue, currently we don’t have any ETA but we are trying to resolve it asap.

Support: Our CRM and Technical support is active on tickets, phone and chat.

Update: Issue Resolved

Dear customer,

Warm Greetings from ZNetLive!

This is to inform you that we are going to have a scheduled maintenance activity for znetlive.com / manage.znetlive.com sites in order to provide you better ZNET services and better performance. During this scheduled activity your manage section will not be visible to you. However, it will not impact any of your services.

The schedule of the maintenance is as per the given time frame:

Maintenance Window Details:

Schedule Date: Saturday, May 28, 2016.

Schedule Time : 10.00 P.M to 2.00 A.M. (IST)

Expected Downtime: 4 hours or lesser.

We regret any inconvenience caused due to this maintenance.

Keep visiting announcement section or znetlivestatus.com for further updates!.

Thank you in anticipation of your co-operation and support.

==========================================

Due to some technical reasons activity was not completed as per our previous schedule.

Our team rescheduled maintenance activity as per below schedule:

Maintenance Window Details:

Schedule Date: Saturday, June 4, 2016.

Schedule Time : 10.00 P.M to 2.00 A.M. (IST)

Expected Downtime: 4 hours or lesser.

A maintenance will be carried out by the Afilias Registry as per the schedule mentioned below:

Maintenance Details:

Date:  Thursday, May 26, 2016

Time: 8:00 P.M. IST to 12:30 A.M. IST (2:30 P.M. UTC to 7:00 P.M. UTC)

Duration: 4 Hrs 30 Mins

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look­ups for the Afilias Registry domain names.

This outage will have no impact on the resolution/working of your already registered domain names.

Kindly get in touch with our support team in case of any queries.

A maintenance will be carried out by the Verisign Registry for .COM/.NET tlds as per the schedule mentioned below:

Maintenance Details:

Date:  Sunday, June 19, 2016

Time: 6:30 A.M. IST to 7:15 A.M. IST (1:00 A.M. UTC to 1:45 A.M. UTC)

Duration: 45 minutes

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look­ups for the .COM/.NET domain names.

This outage will have no impact on the resolution/working of your already registered domain names.

Kindly get in touch with our support team in case of any queries.

This is to inform you that the Ministry of Finance, Department of Revenue has revised Service Tax Rate from 14.50% to 15% (14% ST+ 0.5 Swachh Bharat Cess + 0.5% Krishi Kalyan Cess) on value of taxable services, which will become effective from June 1st, 2016.

The revision in the tax rate is to levy Krishi Kalyan Cess @0.50%.
Important-After 1st June, 2016 for any products or services due for renewal or for payment of any new product or order, the service tax of 15% will be levied.

In case you have any query, kindly drop a mail to billing@znetlive.com  and one of our billing representatives will get in touch with you.

A maintenance will be carried out by the .NZ Registry as per the schedule mentioned below:
Maintenance Details:

Date:  Sunday, May 22, 2016

Time: 12:30 A.M. IST to 2:30 A.M. IST (7:00 P.M. UTC to 9:00 P.M. UTC)

Duration: 2 hours

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look-ups for .NZ domain names.

This outage will not have impact on the resolution/working of your already registered domain names.
Please reach out to the Support Team in case of any queries.

Issue Description: We will be doing network device upgrade in our DC- Noida, India.

During this activity you may face fluctuations in network. There will be no complete down time.

Duration: 12:00 AM Hours to 3:00 AM

Date: 08.05.2016

Support: Our Tech support will be fully staffed. You can reach us chat and ticket.

A maintenance will be carried out by the .IN Registry as per the schedule mentioned below:

Maintenance Details:

Date: Thursday, May 5, 2016

Time:  7:30 PM IST to 12:30 AM IST (2:00 PM UTC to 7:00 PM UTC)

Duration: 5 hours

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look-ups for .IN domain names.

This outage will not have impact on the resolution/working of your already registered domain names.
Please reach out to the Support Team in case of any queries.

A maintenance will be carried out by the CentralNic Registry as per the schedule mentioned below:
Maintenance Details:

Date: Thursday, May 5, 2016

Time:  3:30 PM IST to 5:30 PM IST (10:00 AM UTC to 12:00 PM UTC)

Duration: 2 hours

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look-ups for CentralNic domain names.

This outage will not have impact on the resolution/working of your already registered domain names.
Please reach out to the Support Team in case of any queries.

Issue Description: We are facing network latency issue at our Indian data center facility. We are continuously coordinating with our data center team for getting this resolved.

During this issue, you may face websites’ or database time out issue.

Expected Time to resolve: We are trying to resolve this asap. However, as per the situation, the resolution may take anywhere between 2 to 4 hours.

Support: Our Tech and CRM support is fully staffed. You can reach us via over phone, chat and ticket.

Hello Customer,

This is to inform you that due to some technical reasons, our phone support will not be available on  APRIL  22, 2016 till 4 PM:-

Expected time of Solution –We are expecting it to be resolved by 4 PM, 22/04/2016.

During this period  you can reach us via Live Chat and Support tickets.

If there is any further change, we will keep you updated through our portal Znetlivestatus.com

Please be patient and any inconvenience is sincerely regretted.

–

ZNET Team

Update-1 at 4 PM: Phone lines are UP now.