Dear customer,

Warm Greetings from ZNetLive!

This is to inform you that we are going to have a scheduled maintenance activity for znetlive.com / manage.znetlive.com sites in order to provide you better ZNET services and better performance. During this scheduled activity your manage section will not be visible to you. However, it will not impact any of your services.

The schedule of the maintenance is as per the given time frame:

Maintenance Window Details:

Schedule Date: Saturday, May 28, 2016.

Schedule Time : 10.00 P.M to 2.00 A.M. (IST)

Expected Downtime: 4 hours or lesser.

We regret any inconvenience caused due to this maintenance.

Keep visiting announcement section or znetlivestatus.com for further updates!.

Thank you in anticipation of your co-operation and support.

==========================================

Due to some technical reasons activity was not completed as per our previous schedule.

Our team rescheduled maintenance activity as per below schedule:

Maintenance Window Details:

Schedule Date: Saturday, June 4, 2016.

Schedule Time : 10.00 P.M to 2.00 A.M. (IST)

Expected Downtime: 4 hours or lesser.

A maintenance will be carried out by the Afilias Registry as per the schedule mentioned below:

Maintenance Details:

Date:  Thursday, May 26, 2016

Time: 8:00 P.M. IST to 12:30 A.M. IST (2:30 P.M. UTC to 7:00 P.M. UTC)

Duration: 4 Hrs 30 Mins

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look­ups for the Afilias Registry domain names.

This outage will have no impact on the resolution/working of your already registered domain names.

Kindly get in touch with our support team in case of any queries.

A maintenance will be carried out by the Verisign Registry for .COM/.NET tlds as per the schedule mentioned below:

Maintenance Details:

Date:  Sunday, June 19, 2016

Time: 6:30 A.M. IST to 7:15 A.M. IST (1:00 A.M. UTC to 1:45 A.M. UTC)

Duration: 45 minutes

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look­ups for the .COM/.NET domain names.

This outage will have no impact on the resolution/working of your already registered domain names.

Kindly get in touch with our support team in case of any queries.

This is to inform you that the Ministry of Finance, Department of Revenue has revised Service Tax Rate from 14.50% to 15% (14% ST+ 0.5 Swachh Bharat Cess + 0.5% Krishi Kalyan Cess) on value of taxable services, which will become effective from June 1st, 2016.

The revision in the tax rate is to levy Krishi Kalyan Cess @0.50%.
Important-After 1st June, 2016 for any products or services due for renewal or for payment of any new product or order, the service tax of 15% will be levied.

In case you have any query, kindly drop a mail to billing@znetlive.com  and one of our billing representatives will get in touch with you.

A maintenance will be carried out by the .NZ Registry as per the schedule mentioned below:
Maintenance Details:

Date:  Sunday, May 22, 2016

Time: 12:30 A.M. IST to 2:30 A.M. IST (7:00 P.M. UTC to 9:00 P.M. UTC)

Duration: 2 hours

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look-ups for .NZ domain names.

This outage will not have impact on the resolution/working of your already registered domain names.
Please reach out to the Support Team in case of any queries.

Issue Description: We will be doing network device upgrade in our DC- Noida, India.

During this activity you may face fluctuations in network. There will be no complete down time.

Duration: 12:00 AM Hours to 3:00 AM

Date: 08.05.2016

Support: Our Tech support will be fully staffed. You can reach us chat and ticket.

A maintenance will be carried out by the .IN Registry as per the schedule mentioned below:

Maintenance Details:

Date: Thursday, May 5, 2016

Time:  7:30 PM IST to 12:30 AM IST (2:00 PM UTC to 7:00 PM UTC)

Duration: 5 hours

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look-ups for .IN domain names.

This outage will not have impact on the resolution/working of your already registered domain names.
Please reach out to the Support Team in case of any queries.

A maintenance will be carried out by the CentralNic Registry as per the schedule mentioned below:
Maintenance Details:

Date: Thursday, May 5, 2016

Time:  3:30 PM IST to 5:30 PM IST (10:00 AM UTC to 12:00 PM UTC)

Duration: 2 hours

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look-ups for CentralNic domain names.

This outage will not have impact on the resolution/working of your already registered domain names.
Please reach out to the Support Team in case of any queries.

Issue Description: We are facing network latency issue at our Indian data center facility. We are continuously coordinating with our data center team for getting this resolved.

During this issue, you may face websites’ or database time out issue.

Expected Time to resolve: We are trying to resolve this asap. However, as per the situation, the resolution may take anywhere between 2 to 4 hours.

Support: Our Tech and CRM support is fully staffed. You can reach us via over phone, chat and ticket.

Hello Customer,

This is to inform you that due to some technical reasons, our phone support will not be available on  APRIL  22, 2016 till 4 PM:-

Expected time of Solution –We are expecting it to be resolved by 4 PM, 22/04/2016.

During this period  you can reach us via Live Chat and Support tickets.

If there is any further change, we will keep you updated through our portal Znetlivestatus.com

Please be patient and any inconvenience is sincerely regretted.

–

ZNET Team

Update-1 at 4 PM: Phone lines are UP now.

A maintenance will be carried out by the Uniregistry as per the schedule mentioned below-

Maintenance Details :

Date : Friday, April 15, 2016

Time : 12:30 P.M. UTC to 1:30 P.M. UTC (6:00 P.M. IST to 7:00 P.M. IST)

Duration : 1 hour

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look-ups for all the TLDs under Uniregistry.

This outage will not have impact on the resolution/working of your already registered domain names.

You can get in touch with our support team in case of any queries.

Issue Description: We are facing network latency issue on our some US servers. We are continuously coordinating with our DC to mitigate this issue.

During this issue you may face websites or database time out issue.

Expected Time to resolve: We are trying to resolve this issue asap. As per situation, we expecting in next 2-4 hours but it may be lesser or may exceed as per situation.

Update-1: One of switch is failing, hence DC team is replacing the faulty switch.

Update-2: Switch replacement is still going on and it will take more time, further where switches are replaced, issues are resolved but some are left.

Update-3: Issue was stabilized.

Support: Our Tech and CRM support is fully staffed. You can reach us via over phone, chat and ticket.

Description of Issue: We are getting continuous warning alerts for RAID configuration on our one of Indian Server named: MB-05. Hence, we will shut down server and diagnose any Hardware or RAID level issues. Though we are not getting any effect on our server currently but it needs to be checked before it become critical.

Affected Servers:

Below shared servers will be affected:

DNSIDC

IDCSQL-03

IDCMail-02

IDCMail-03

WebIDC-05

Linuxindia2.securehostdns.com

Affected Services:

Mail Service Affected for Servers: WebIDC-02, WebIDC_03, WebIDC-04, WebIDC-05, WebIDC-06

SQL Service Affected for Servers: WebIDC-05, WebIDC-06

DNS Service Affected for Servers: IndianIDC-01

For LinuxIndia-02: All Services will be affected.

The schedule of the activity is as per the given time frame:

Maintenance Window Details :

Schedule Date : Saturday 09th April, 2016

Schedule Time :  09:00 P.M. to 11:00 PM

We regret any inconvenience caused due to this maintenance.

Keep visiting announcement section or http://znetlivestatus.com for further updates!

Thank you in anticipation of your co-operation and support.

Regards,
ZNetLive Team
Website: http://www.znetlive.com/
Call: +91-141-4070666 | India Toll FREE: 1-800-102-9638 (ZNET)
Reg. Office: D-10/52, Opp. Chitrakoot Stadium, Chitrakoot, Vaishali Nagar, Jaipur-21 (India)
Mumbai | Jaipur | US

**************************************************

Update-1: We have found RAID was degraded. We shall perform another activity and will post another date for this shortly.

Update-2 : We have scheduled disk replacement on : 16th April, 2016

New Maintenance Window Details :

Schedule Date : Saturday 16th April, 2016

Schedule Time :  09:00 P.M. to 11:00 PM

Update-3:  Activity completed and all services back online.  RAID rebuilt process is going on and will be completed in next 1-2 hours. During RAID rebuild process you may face slow response from server.

Issue: We are facing DDoS attack on the server and due to which we are not able to provide proper services to our clients. Due to sophistication of the attack it is taking time to get to the root of the problem.

Affected Services: Server: lnx9.cloudhostdns.net is effected and services running on this server, are completely in-accessible.

Expected Down Time: We are expecting it to be resolved in next 5-7 Hours.

Support: Our CRM and Technical support is fully staffed.

Update: We have been monitoring our server since night and we don’t see any issue now. Website’s A record has been changed. Those who are not using ZNET’s name servers or using custom name servers, can update website’s A records as: 63.143.47.5

Old IP: 63.143.47.2

New IP: 63.143.47.5

Issue seems resolved though we are still monitoring the server.

Update-2 (3/4/2016): We have again started facing issue and coordinating with DC to mitigate this issue permanently.

Status: Open

Update-3 (4/4/2016):  Issue seems resolved and from yesterday evening we not received any attack.

Still server under monitoring by our experts team.

Update-4 (4/4/2016):  Issue has been resolved!