This is regarding an Email Outage that has affected all the IMAP and webmail clients who have saved their emails on the server.
We have detected that one of the storage units which serves part of our email infrastructure has become non-operational causing email services for a subset of our customers to not function. We have immediately started a process of restoring access to this storage unit and our engineers are working dedicatedly to restore functionality to affected email accounts.
Surely, you have many questions, and we are hoping to answer a few of them below:
What are you doing to get my mail back?
The removal of this data has made it very challenging to restore your messages. We are working with storage industry experts to reconstruct the data, work continues around the clock towards this end, but this is a very time consuming process, and it may take a few weeks to complete the entire process of recovery.
Are my messages gone forever?
It is possible that some messages of your messages may be unrecoverable, however at this time we have not completed our work on the restoration. We will continue working on our recovery efforts, with an eye towards restoring as many messages.
Should I be worried that this is going to happen again?
The error that occurred was highly unusual. We are carefully analyzing what happened and are implementing additional safeguards to prevent this particular event from reoccurring.
NOTE: POP3 users are instructed not to delete their mail format once they download the mails onto their local system. In order to take a backup of all older emails on your personal computer, you can check out the links provided below:
IMPORTANT: IMAP services will remain closed till our next intimation.
OUTAGE START DATE: 1st May, 2014
We will be updating you on any progress towards the resolution of this issue, until then your patience as always would be highly appreciated.
If you have any queries or need any help, please contact us.