MB-03: Server Issue: Emergency Hardware Issue
Issue Description: We are facing hardware issue on MB-03 server. Our NSD team is working on it. There is no issue related to storage
Affected Servers:
Mail Services:
SharedMailIDC: For WebIDC-01
SQL Services:
BWinDB: For PleskIDC1
Web Services:
PleskIDC1
WebIDC3
WebIDC4
ETA for Solution: No ETA at this moment.
Update1: We are still working on it.
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Update2: There is a disk corruption occurred due to RAID failure. Data Recovery is in progress.
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Update3: Most of server and services up but still some customer’s account data corrupted and data not recovered yet.
Our Data recovery team is trying to recover all data without loss but process may take some more time.
But customer who having data backup at local end can reupload from his end and start account till process not complete.
We are extremely sorry for this inconvenience caused.
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Update: 01/09/2016: Data has been recovered and we are restoring it. This will take another couple of hours. Kindly keep checking this update.
Update: 02/09/2016: Data restoration has been completed. You can now contact to support for any queries or issues.
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Status: Closed
Support: our tech support is fully staffed on tickets, phone and chat.
Thanks for your co-operation.
ZNET Team