Urgent: Network Issue (DC-India)
Issue: We are getting packet drop issue from ISP end at our India DC. Our DC team is coordinating with ISP to get it resolved.
Expected Down Time: Since this issue is unexpected, we assume that it would take some longer time to resolve this issue. However, we are trying to resolve this issue asap.
Affected Servers: Entire network is affected.
Status: Solved
Support: Our customer support service and technical support service are fully functional at Chat, telephone and tickets.
Update-1: Network is resumed but there are still some packet loss. Hence you may face some slowness issue for now. We are still active on this issue.
Update-2: Network seems stable for now. Still we are monitoring the situation. We will perform an activity in night hours which may take around 30 mins – 45 mins to permanently resolve this issue (Services will be interrupted during the maintenance).
Update-3: Network issue is resolved. We are observing the performance.