This is to inform you that one of our shared servers- albatross.cloudhostdns.net is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Wednesday, 5^th October, 2016.

Upgradation Time: The migration will start on Wednesday, 5^th October, 2016 at 6:00 PM IST and will be completed by Saturday, 8th October 2016 till 11:00 PM IST.

Upgradation Description: During this activity, we will be migrating your data and sites to a new and powerful server with better hardware.

Expectations from you:

If you are using IP for FTP, Mail & Outlook, then please change it as follows:

188.40.78.9 to 103.35.164.169

If you are using name servers other than ns3.cloudhostdns.net, ns4.cloudhostdns.net for your websites, then please make the following changes in your DNS file:

domain.com A  103.35.164.169

www.domain.com A 103.35.164.169

ftp.domain.com A 103.35.164.169

mail.domain.com A 103.35.164.169

If you are using albatross.cloudhostdns.net name servers (ns3.cloudhostdns.net, ns4.cloudhostdns.net), then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

ns3.cloudhostdns.net 103.35.164.169

ns4.cloudhostdns.net 103.35.164.169

Important: There will be no data loss during this process. However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process.

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

This is to inform you that one of our shared servers- lnx36.securehostdns.com is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Saturday, 1^st October, 2016.

Upgradation Time: The migration will start on Saturday, 1st October, 2016 at 6:00 PM IST and will be completed by Tuesday, 4th October 2016 till 11:00 PM IST.

Upgradation Description: During this activity, we will be migrating your data and sites to a new and powerful server with better hardware.

Expectations from you:

If you are using IP for FTP, Mail & Outlook, then please change it as follow:

74.63.222.34 to 103.35.164.156

If you are using name servers other than ns61.znetindia.com, ns62.znetindia.com, ns91.znetindia.com, ns92.znetindia.com for your websites, then please make the following changes in your DNS file:

domain.com A 103.35.164.157

www.domain.com A 103.35.164.157

ftp.domain.com A 103.35.164.157

mail.domain.com A 103.35.164.157

If you are using lnx36.securehostdns.com name servers (ns61.znetindia.com, ns62.znetindia.com, ns91.znetindia.com, ns92.znetindia.com), then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

ns61.znetindia.com 103.35.164.167

ns62.znetindia.com 103.35.164.168

ns91.znetindia.com 103.35.164.167

ns92.znetindia.com 103.35.164.168

Important: There will be no data loss during this process. However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process.

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

This is to inform you that a scheduled network maintenance activity has been planned for one of our Indian DC facilities at Noida. The schedule is as mentioned below:

Scheduled activity date: Saturday, 24 September, 2016 and Sunday, 25 September, 2016

Scheduled activity time: 11:00 PM IST to 1:00 AM IST

Duration: 2 Hours

There is no downtime, you may face network fluctuation during the activity.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com, in case of any queries/doubts or you can call us at (91) 141 4070666 or our Toll-Free number: 1-800-102-9638

Please be patient & support us in our endeavor of serving you with better network facility.

Thank you for your co-operation and support.

A maintenance will be carried out by the Verisign Registry  as per the schedule mentioned below:

Maintenance Details:

Date:  Sunday, October 23, 2016

Time: 6:30 A.M. IST to 10:30 A.M. IST (1:00 A.M. UTC to 5:00 A.M. UTC)

Duration: 4 Hours

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look­ups for the .COM/.NET domain names.

This outage will have no impact on the resolution/working of your already registered domain names.

Kindly get in touch with our support team in case of any queries.

This is to inform you that an urgent maintenance activity is being carried out on the blynx4.securehostdns.com server. The schedule is as mentioned below:

Maintenance date: Friday, September 16, 2016

Maintenance time: In progress.

Important:  It will have no impact on the working of your websites. However, cPanel and WHM panels will not work.

Communication Plan: Our helpdesk is fully staffed & functional. Please feel free to get in touch with our support team at support@znetlive.com, in case of any queries/doubts.

Please be patient. We will keep you updated of the status here.

Thank you for your co-operation and support.

A maintenance will be carried out for the Verisign ccTLDs and new gTLDs as per the schedule mentioned below:

Maintenance Details:

Date: Friday, 23^rd September, 2016

Time: 3:30 A.M. IST to 5:30 A.M. IST (10:00 P.M. UTC to 12:00 P.M. UTC)

Duration: 2 Hrs.

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look­-ups for the affected ccTLDs and gTLDs.

TLDs’ affected: .NET, .COM, .MARKETS, .TRADING, .TV, .CC, .JOBS, .CAREER, .OOO, and .NAME

This outage will have no impact on the resolution/working of your already registered domain names.

Kindly get in touch with our support team in case of any queries.

A maintenance will be carried out by CIRA (.CA) Registry as per the schedule mentioned below:

Maintenance Details:

Date: Friday, 9^th September, 2016

Time: 8:30 A.M. IST to 10:30 A.M. IST (3:00 A.M. UTC to 05:00 A.M. UTC)

Duration: 2 Hours.

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look­-ups for .CA domain names.

This outage will have no impact on the resolution/working of your already registered domain names.

Kindly get in touch with our support team in case of any queries.

This is to inform you that a hardware maintenance activity will be carried out for the hypervisor machine at the Mumbai facility to provide you with better performance.

The maintenance schedule is as mentioned below:

Scheduled activity date: 9^th Sep – 11^th Sep. i.e. Friday, Saturday and Sunday.

Scheduled activity time: 10:00 P.M. to 11:00 P.M.

Expected downtime: 1 Hour

During this activity, none of the VPS services will be available. So, please do not make any changes during the schedule of this activity.

IMPORTANT: The base machines will undergo maintenance one day at a time. So you’ll experience downtime on only one of the three days mentioned in the announcement. The day of maintenance for you will be notified via email. 

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com.

In case of any queries/doubts, you can also call us at (91) 141 4070666.

Please be patient & support us in our endeavor of serving you with better facilities.

Thank you for your co-operation and support.

Notice: We shall be doing RAID maintenance on scheduled date and time as we are getting RAID alerts on our storage.

Scheduled activity date: Saturday, 3rd September 2016

Scheduled activity time: 10:00 PM to 11:00 PM

Expected downtime:  There will be no down time but it may occur if any technical glitch happens maximum to 1 Hour.

During this activity, if all goes fine, your non of services will be impacted except you may face some performance issue but if in case of some issue then all your services would get impacted. Though we are prepared and will tried to minimize any such occurrence.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com, in case of any queries/doubts or can call us at (91) 141 4070666.

Please be patient & support us in our endeavor of serving you with better network facility.

Thank you for your co-operation and support.

HDFC is planning a maintenance of their infrastructure. This maintenance schedule is as mentioned below:

Maintenance date: Sunday, 4^th Sep, 2016

Maintenance time: 1:00 A.M. to 3:00 A.M

Duration: 2 Hours

This will impact you if you try to avail products/ services on our website and choose to use HDFC NetBanking payment options to facilitate your payment.

NOTE: However other payment options will not be affected during this maintenance activity and will be fully functional.

We appreciate your patience and sincerely regret the inconvenience caused due to a brief interruption in the services.

This is to inform you that a scheduled network maintenance activity has been planned for one of our Indian DC facilities at Noida.

Scheduled activity date: Saturday, 3^rd September 2016

Scheduled activity time: 1:00 AM to 2:00 A.M.

Expected downtime: 1 Hour

During this activity, none of the servers will be reachable.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com, in case of any queries/doubts or can call us at (91) 141 4070666.

Please be patient & support us in our endeavor of serving you with better network facility.

Thank you for your co-operation and support.

An urgent hardware maintenance activity will be carried out for few servers at our Mumbai facility to provide you with better performance as per the schedule mentioned below:

Activity Date: Saturday, 27^th August, 2016

Activity Time: 11:00 P.M. to 12:00 A.M.

Important: Linux VPS and Hybrid Services will not be available during the activity. So, please do not make any changes during the schedule of this activity.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com, in case of any queries/doubts.

Please be patient & support us in our endeavor of serving you with better hardware.

Thank you for your co-operation and support.

Issue Description: We are facing hardware issue on MB-03 server. Our NSD team is working on it. There is no issue related to storage

Affected Servers:

Mail Services:

SharedMailIDC: For WebIDC-01

SQL Services:

BWinDB: For PleskIDC1

Web Services:

PleskIDC1

WebIDC3

WebIDC4

ETA for Solution: No ETA at this moment.

Update1: We are still working on it.

———————

Update2: There is a disk corruption occurred due to RAID failure. Data Recovery is in progress.

———————

Update3: Most of server and services up but still some customer’s account data corrupted and data not recovered yet.

Our Data recovery team is trying to recover all data without loss but process may take some more time.

But customer who having data backup at local end can reupload from his end and start account till process not complete.

We are extremely sorry for this inconvenience caused.

=========

Update: 01/09/2016: Data has been recovered and we are restoring it. This will take another couple of hours. Kindly keep checking this update.

Update: 02/09/2016: Data restoration has been completed. You can now contact to support for any queries or issues.

=========

Status: Closed

Support: our tech support is fully staffed on tickets, phone and chat.

Thanks for your co-operation.

ZNET Team

This is to inform you that due to some technical reasons, our phone support will not be available on Friday, 26 Aug, 2016,  till 5:00 PM:-

Expected time of Solution –We are expecting it to be resolved by 05:00 PM, 26/08/2016.

During this period, you can reach us via Live Chat and Support tickets.

If there is any further change, we will keep you updated through our portal Znetlivestatus.com

Please be patient and any inconvenience is sincerely regretted.

–

ZNET Team

First Update –

Our phone support availability will take one more hour i.e we will be able to resolve this issue by approximately 6:00 PM.

Second Update – 

Due to some technical reasons our phone support availability will take one more hour i.e we will be able to resolve this issue by approximately 7:00 PM.

Please be patient and any inconvenience is sincerely regretted.