Real Time Updates About Different Issues at ZNetLive

Real Time Updates About Different Issues at ZNetLive

Live update on service issues and scheduled maintenances at ZNetLive
Resolved Issues
Oct 10 2016

Migration of wp.cloudhostdns.net from Thursday, 13th October, 2016 to Saturday, 15th October 2016

This is to inform you that one of our shared servers- wp.cloudhostdns.net is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Thursday 13th October, 2016.

Upgradation Time: The migration will start on, Thursday, 13th October, 2016 at 6:00 PM IST and will be completed by Saturday, 15th October 2016 till 11:00 PM IST.

Upgradation Description: During this activity, we will be migrating your data and sites to a new and powerful server with better hardware.

 

Expectations from you:

If you are using IP for Mail & Outlook, then please change it as: bizmail.yourdomain, (like if your domain is “example.com” then change it as “bizmail.example.com”)

If you are using name servers other than wpns1.cloudhostdns.net, wpns2.cloudhostdns.net for your websites, then please make the following changes in your DNS file:

domain.com A  103.35.164.208

www.domain.com A 103.35.164.208

ftp.domain.com A 103.35.164.208

If you are using wp.cloudhostdns.net name servers (wpns1.cloudhostdns.net, wpns2.cloudhostdns.net), then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

wpns1.cloudhostdns.net 103.35.164.216

wpns2.cloudhostdns.net 103.35.164.217

 

Important: There will be no data loss during this process. However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process. Please don’t upload anything on server/website during the migration process.

 

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

 

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

Resolved Issues
Oct 7 2016

.IN Registry Maintenance Notice: Saturday, 15th October, 2016

A maintenance will be carried out by the .IN Registry as per the schedule mentioned below:

Maintenance Details:

Date: Saturday, 15th October, 2016

Time:  8:30 PM IST to 12:30 AM IST (3:00 PM UTC to 7:00 PM UTC)

Duration: 4 Hours

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look-ups for .IN and .CO.IN domain names.

This outage will not have impact on the resolution/working of your already registered domain names.
Please reach out to the Support Team in case of any queries.

Resolved Issues
Oct 7 2016

Emergency: DDOS attacks on blynx7.cloudhostdns.net

Dear Customers,

We are getting critical DDOS attacks on our server: blynx7.cloudhostdns.net on port: 80. The severity of this attack is very critical which has left the services un-responsive.

Our tech team is working hard to mitigate this issue as soon as possible but we expect it would take to resolve the issue at least around 4-6 hours.

We regret for the inconvenience caused to you.

Our help desk on phone, chat and tickets are available.

Thanks for showing your patience and cooperation.

ZNET Team.

Resolved Issues
Oct 5 2016

Migration of lnx25.securehostdns.com from Sunday, 9th Oct, 2016 to Wednesday, 12th Oct, 2016

This is to inform you that one of our shared servers- lnx25.securehostdns.com is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Wednesday, 9th October, 2016.

Upgradation Time: The migration will start on, Sunday 9th October, 2016 at 6:00 PM IST and will be completed by Wednesday, 12 October 2016 till 11:00 PM IST.

Upgradation Description: During this activity, we will be migrating your data and sites to a new and powerful server with better hardware.

Expectations from you:

If you are using IP for FTP, Mail & Outlook, then please change it as follows:

64.31.12.10 to 103.35.164.184

If you are using name servers other than ns81.znetindia.com, ns82.znetindia.com, ns98.znetindia.com, ns99.znetindia.com for your websites, then please make the following changes in your DNS file:

domain.com A  103.35.164.185

www.domain.com A 103.35.164.185

ftp.domain.com A 103.35.164.185

mail.domain.com A 103.35.164.185

If you are using lnx25.securehostdns.com name servers (ns81.znetindia.com, ns82.znetindia.com, ns51.znetindia.com, ns52.znetindia.com), then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

ns81.znetindia.com 103.35.164.184

ns82.znetindia.com 103.35.164.185

ns51.znetindia.com 103.35.164.184

ns52.znetindia.com 103.35.164.185

Important: There will be no data loss during this process. However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process.

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

Resolved Issues
Sep 30 2016

Migration of albatross.cloudhostdns.net from Wednesday, 5th Oct, 2016 to Saturday, 8th Oct, 2016

This is to inform you that one of our shared servers- albatross.cloudhostdns.net is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Wednesday, 5th October, 2016.

Upgradation Time: The migration will start on Wednesday, 5th October, 2016 at 6:00 PM IST and will be completed by Saturday, 8th October 2016 till 11:00 PM IST.

Upgradation Description: During this activity, we will be migrating your data and sites to a new and powerful server with better hardware.

Expectations from you:

If you are using IP for FTP, Mail & Outlook, then please change it as follows:

188.40.78.9 to 103.35.164.169

If you are using name servers other than ns3.cloudhostdns.net, ns4.cloudhostdns.net for your websites, then please make the following changes in your DNS file:

domain.com A  103.35.164.169

www.domain.com A 103.35.164.169

ftp.domain.com A 103.35.164.169

mail.domain.com A 103.35.164.169

If you are using albatross.cloudhostdns.net name servers (ns3.cloudhostdns.net, ns4.cloudhostdns.net), then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

ns3.cloudhostdns.net 103.35.164.169

ns4.cloudhostdns.net 103.35.164.169

Important: There will be no data loss during this process. However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process.

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

Resolved Issues
Sep 28 2016

Migration of lnx36.securehostdns.com from Saturday, 1st Oct, 2016 to Tuesday, 4th Oct, 2016

This is to inform you that one of our shared servers- lnx36.securehostdns.com is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Saturday, 1st October, 2016.

Upgradation Time: The migration will start on Saturday, 1st October, 2016 at 6:00 PM IST and will be completed by Tuesday, 4th October 2016 till 11:00 PM IST.

Upgradation Description: During this activity, we will be migrating your data and sites to a new and powerful server with better hardware.

Expectations from you:

If you are using IP for FTP, Mail & Outlook, then please change it as follow:

74.63.222.34 to 103.35.164.156

If you are using name servers other than ns61.znetindia.com, ns62.znetindia.com, ns91.znetindia.com, ns92.znetindia.com for your websites, then please make the following changes in your DNS file:

domain.com A 103.35.164.157

www.domain.com A 103.35.164.157

ftp.domain.com A 103.35.164.157

mail.domain.com A 103.35.164.157

If you are using lnx36.securehostdns.com name servers (ns61.znetindia.com, ns62.znetindia.com, ns91.znetindia.com, ns92.znetindia.com), then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

ns61.znetindia.com 103.35.164.167

ns62.znetindia.com 103.35.164.168

ns91.znetindia.com 103.35.164.167

ns92.znetindia.com 103.35.164.168

Important: There will be no data loss during this process. However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process.

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

 

Resolved Issues
Sep 23 2016

Scheduled Network maintenance at Indian DC-Noida: Saturday, 24th September, 2016

This is to inform you that a scheduled network maintenance activity has been planned for one of our Indian DC facilities at Noida. The schedule is as mentioned below:

Scheduled activity date: Saturday, 24 September, 2016 and Sunday, 25 September, 2016

Scheduled activity time: 11:00 PM IST to 1:00 AM IST

Duration: 2 Hours

There is no downtime, you may face network fluctuation during the activity.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com, in case of any queries/doubts or you can call us at (91) 141 4070666 or our Toll-Free number: 1-800-102-9638

Please be patient & support us in our endeavor of serving you with better network facility.

Thank you for your co-operation and support.

Resolved Issues
Sep 21 2016

Verisign Registry Maintenance Notice: Sunday, 23rd October, 2016

A maintenance will be carried out by the Verisign Registry  as per the schedule mentioned below:

Maintenance Details:

Date:  Sunday, October 23, 2016

Time: 6:30 A.M. IST to 10:30 A.M. IST (1:00 A.M. UTC to 5:00 A.M. UTC)

Duration: 4 Hours

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look­ups for the .COM/.NET domain names.

This outage will have no impact on the resolution/working of your already registered domain names.

Kindly get in touch with our support team in case of any queries.

Resolved Issues
Sep 16 2016

Sub: [Urgent] Server maintenance in progress right now

This is to inform you that an urgent maintenance activity is being carried out on the blynx4.securehostdns.com server. The schedule is as mentioned below:

Maintenance date: Friday, September 16, 2016

Maintenance time: In progress.

Important:  It will have no impact on the working of your websites. However, cPanel and WHM panels will not work.

Communication Plan: Our helpdesk is fully staffed & functional. Please feel free to get in touch with our support team at support@znetlive.com, in case of any queries/doubts.

Please be patient. We will keep you updated of the status here.

Thank you for your co-operation and support.

Resolved Issues
Sep 12 2016

Verisign ccTLDs and new gTLDs Registry Maintenance Notice: Friday, 23rd September, 2016

A maintenance will be carried out for the Verisign ccTLDs and new gTLDs as per the schedule mentioned below:

Maintenance Details:

Date: Friday, 23rd September, 2016

Time: 3:30 A.M. IST to 5:30 A.M. IST (10:00 P.M. UTC to 12:00 P.M. UTC)

Duration: 2 Hrs.

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look­-ups for the affected ccTLDs and gTLDs.

TLDs’ affected: .NET, .COM, .MARKETS, .TRADING, .TV, .CC, .JOBS, .CAREER, .OOO, and .NAME

This outage will have no impact on the resolution/working of your already registered domain names.

Kindly get in touch with our support team in case of any queries.

Resolved Issues
Sep 7 2016

CIRA (.CA) Registry Maintenance Notice: Friday, 9th September, 2016

A maintenance will be carried out by CIRA (.CA) Registry as per the schedule mentioned below:

Maintenance Details:

Date: Friday, 9th September, 2016

Time: 8:30 A.M. IST to 10:30 A.M. IST (3:00 A.M. UTC to 05:00 A.M. UTC)

Duration: 2 Hours.

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look­-ups for .CA domain names.

This outage will have no impact on the resolution/working of your already registered domain names.

Kindly get in touch with our support team in case of any queries.

Resolved Issues
Sep 7 2016

Scheduled Hardware Maintenance Activity at Mumbai facility from 9th to 11th September

This is to inform you that a hardware maintenance activity will be carried out for the hypervisor machine at the Mumbai facility to provide you with better performance.

The maintenance schedule is as mentioned below:

Scheduled activity date: 9th Sep – 11th Sep. i.e. Friday, Saturday and Sunday.

Scheduled activity time: 10:00 P.M. to 11:00 P.M.

Expected downtime: 1 Hour

During this activity, none of the VPS services will be available. So, please do not make any changes during the schedule of this activity.

IMPORTANT: The base machines will undergo maintenance one day at a time. So you’ll experience downtime on only one of the three days mentioned in the announcement. The day of maintenance for you will be notified via email. 

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com.

In case of any queries/doubts, you can also call us at (91) 141 4070666.

Please be patient & support us in our endeavor of serving you with better facilities.

Thank you for your co-operation and support.

Resolved Issues
Sep 3 2016

MB-05: Emergency RAID Maintenance

Notice: We shall be doing RAID maintenance on scheduled date and time as we are getting RAID alerts on our storage.

Scheduled activity date: Saturday, 3rd September 2016

Scheduled activity time: 10:00 PM to 11:00 PM

Expected downtime:  There will be no down time but it may occur if any technical glitch happens maximum to 1 Hour.

During this activity, if all goes fine, your non of services will be impacted except you may face some performance issue but if in case of some issue then all your services would get impacted. Though we are prepared and will tried to minimize any such occurrence.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com, in case of any queries/doubts or can call us at (91) 141 4070666.

Please be patient & support us in our endeavor of serving you with better network facility.

Thank you for your co-operation and support.

Resolved Issues
Sep 2 2016

Planned maintenance by HDFC NetBanking payment option

HDFC is planning a maintenance of their infrastructure. This maintenance schedule is as mentioned below:

Maintenance date: Sunday, 4th Sep, 2016

Maintenance time: 1:00 A.M. to 3:00 A.M

Duration: 2 Hours

This will impact you if you try to avail products/ services on our website and choose to use HDFC NetBanking payment options to facilitate your payment.

NOTE: However other payment options will not be affected during this maintenance activity and will be fully functional.

We appreciate your patience and sincerely regret the inconvenience caused due to a brief interruption in the services.

 

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