Real Time Updates About Different Issues at ZNetLive

Real Time Updates About Different Issues at ZNetLive

Live update on service issues and scheduled maintenances at ZNetLive
cheduled upgradation activity featured image
Nov 7 2017

cPanel and Windows critical patch updates for the month of October 2017

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of October 2017.

This mail is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 server versions.

Although, we have tested all the patches at our end but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

– Expected Downtime: 30-45 mins

– Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

This will help you recover your data in the event of data loss or corruption.

For more details, please contact our sales team.

Note:

Click here to download  the details of Windows Patches released in October 2017.
Click here to download  the details of cPanel Patches released in October 2017.

Resolved Issues
Oct 5 2017

Urgent Server Maintenance Notice: Thursday, October 5th, 2017

This is to inform you that we are facing OS corruption issue with the INDIANIDC server, due to which server is going down frequently. We are trying to repair server OS that might take some time.

Maintenance Date : Thursday, 5th October 2017

Maintenance Time : 10.00 A.M.

Duration: 4-6 hours

Important: There will be no data loss during this process, but your websites will remain unavailable during this maintenance.

Communication Plan: Our helpdesk will be fully functional and staffed during the activity. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of the maintenance process.

Please be patient & support us in our endeavor of serving you with better network facility.

Thank you for your co-operation and support.

*********************

Update:1  4:00 PM  –    Due to major corruption on server OS, its not recovered completely.  We are moving services on new server and will take another 2-3 hours.

Update:2  11:00AM  – Migration was completed last night and all services working fine.

Resolved Issues
Sep 7 2017

Scheduled Network Maintenance Activity Notice: Friday, 8th September and Saturday, 9th September 2017

This is to inform you that we are conducting a scheduled network maintenance activity to provide you with better services.

Scheduled Maintenance Date: Friday, 8th September 2017 and,

Saturday, 9th September 2017

Scheduled Maintenance Time: 09:00 PM to 06:00 AM

Expectation from your end : If you have setup any network drive connection between server (VPS/Dedicated Servers) or NAS backup drive(VPS/Dedicated Server) then, please verify its connectivity after completing the activity.

There is no complete downtime but you may face network fluctuation during the activity. Please do not update on the server during the scheduled activity.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com, in case of any queries/doubts.

Please be patient & support us in our endeavor of serving you with better network facility.

Thank you for your co-operation and support.

Resolved Issues
Aug 10 2017

Scheduled maintenance activity at Indian DC-Noida: Friday,11th August, 2017.

This is to inform you that we are conducting a network maintenance activity at our Noida Facility.

Scheduled Maintenance Date: Friday, 11th August, 2017

Scheduled Maintenance Time: 10:00 PM to 12:00 AM

Expectation from your end :  If you have setup any network drive connection between server (VPS/Dedicated Servers) or NAS backup drive(VPS/Dedicated Server) then, please verify its connectivity after completing the activity.

There is no complete downtime but you may face network fluctuation during the activity. Please do not update on the server, during the scheduled activity.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com, in case of any queries/doubts.

Please be patient & support us in our endeavor of serving you with better network facility.

Thank you for your co-operation and support.

Resolved Issues
Jun 28 2017

Scheduled upgradation activity at Indian DC-Noida: Saturday,1st July, 2017.

Warm greetings from ZNetLive!

This is to inform you that we are conducting a firmware upgradation activity for Cloud Storage and network devices at our Noida Facility.

Upgradation Date: Saturday,1st July, 2017.

Upgradation Time: 11:00 P.M. to 5:00 A.M.

There is no complete downtime but you may face network fluctuation during the activity.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com, in case of any queries/doubts.

Please be patient & support us in our endeavor of serving you with better network facility.

Thank you for your co-operation and support.

 

==

Update at 12:19AM 1st July, 2017: Due to hardware failure, we are facing issue in connectivity. So customer services are impacted now. Our engineers are working on this.

Update at 5:00 AM: Servers and services are UP but maintenance is still going on. This won’t seem to impact on services.

Update at 6:00AM :  Maintenance completed.

Resolved Issues
Jun 9 2017

Scheduled Maintenance Activity of ZNetLive site and Member Panel : Friday, 9th June, 2017

This is to inform you that we are going to have a scheduled maintenance activity for ZNetLive site (https://www.znetlive.com/) and Member Panel (https://manage.znetlive.com) in order to provide you with better  support and services.

However, it will not impact any of your services.

The schedule of the activity is as per the given time frame:

Maintenance Window Details :

Scheduled Activity Date : Friday, 9th June, 2017.

Scheduled Activity Time : 10:30 P.M. to 12:30 A.M.

We regret any inconvenience caused due to this maintenance.

Keep visiting announcement section or http://znetlivestatus.com for further updates!

Thank you in anticipation of your co-operation and support.

Resolved Issues
Apr 3 2017

Emergency notification regarding nameserver updation of .Club domains

This is to bring to your notice that we are facing an issue while connecting to the  .Club registry for nameservers updation. Our team is in touch with the registry and is coordinating directly with their backend team too.

We hope the issue will get resolved soon. We will keep you updated of the same.

We sincerely regret any inconvenience this may cause you.

Regards,

Team ZNetLive.

Resolved Issues
Mar 16 2017

Scheduled Maintenance Activity of https://www.znetlive.com and https://manage.znetlive.com Sites : Thursday, 16th March, 2017

This is to inform you that we are going to have a scheduled maintenance activity for https://www.znetlive.com/ and https://manage.znetlive.com in order to provide you with better ZNET services and better performance.

During this activity, ZNetLive’s member panel: https://manage.znetlive.com and ZNetLive website: https://www.znetlive.com will not be accessible to you.

However, it will not impact any of your services.

The schedule of the activity is as per the given time frame:

Maintenance Window Details :

Schedule Date : Thursday, 16th March, 2017.

Schedule Time : 10:30 P.M. to 12:30 AM (17March’17)

We regret any inconvenience caused due to this maintenance.

Keep visiting announcement section or http://znetlivestatus.com for further updates!

Thank you in anticipation of your co-operation and support.

Resolved Issues
Jan 27 2017

ZNetLive website and Member Panel maintenance notice : 11:00 PM, 11th February 2017 to 4:00 AM, 12th February 2017.

We are performing essential IT infrastructure maintenance .

As a result of this, our ZNetLive website and member panel will not be accessible from 11:00 PM IST on 11th of February 2017 to 4:00 AM IST on 12th of February 2017 (5 hours).

Please accept our apologies for any inconvenience this may cause you.

Resolved Issues
Nov 21 2016

.EU Registry Maintenance Notice: Wednesday, 23rd November 2016

A maintenance will be carried out by .EU Registry as per the schedule mentioned below:

Maintenance Details:

Date: Wednesday, 23rd November, 2016

Time:  5:30 AM IST to 1:30 AM IST (12.00 AM GMT to 8:00 AM GMT)

Duration: 8 Hours

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look-ups for .EU domain names.

Please note that domains which have already been registered and are functional(resolving to destination pages), will continue to function as normal.

Please reach out to the Support Team in case of any queries.

Resolved Issues
Jun 7 2016

Upgradation of Web server Web-09 (69.162.107.84) on June 8th, 2016, starting at 11:00 PM IST to June 9th, 2016, till 1:00 AM IST.

This is to inform you that one of our servers Web server Web-09 (69.162.107.84) is upgrading with the new hardware in order to provide you better performance and more stable network.

Upgradation Date: Wednesday, June 8th, 2016

Upgradation Time: The migration will start on Wednesday, June 8th, 2016, 11:00 PM IST and will be completed by Thursday, June 9th, 2016, 1:00 AM IST.

Upgradation Description: During this, we will be changing server hardware as well as IP pool.

All IP’s of web server will be changed, if you are using our provided name servers then you do not need to modify anything at your end.

NOTE:-

  1. If you are not using name servers provided by us and are pointing to your website through A-records, then, you need to update A-records of your domains so that after migration process starts, your website will start working on the new server.

          Old website IP: 69.162.107.89

          New website IP: 208.115.207.112

  1. You have to reset FTP password at your end.
  2. Hosting CP URL / Name servers / MSSQL database / MySQL database connection string are same as old.

Expected Downtime: As such, there will be no downtime for your website and email. Only database/FTP connectivity will be down.

Communication Plan: Our helpdesk will be fully functional and staffed during the upgradation. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of the process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

=============================================

Update: 11:30 PM, 8th June 2016.

Migration task completed and all services successfully migrated on new server.  DNS records under propagation and will take 4-6 hours.

(You can delete previous DNS cache, if your website still point on old server IP after this period. )

Resolved Issues
May 25 2016

Afilias Registry Scheduled Maintenance Notice: Thursday, 26th May, 2016

A maintenance will be carried out by the Afilias Registry as per the schedule mentioned below:

Maintenance Details:

Date:  Thursday, May 26, 2016

Time: 8:00 P.M. IST to 12:30 A.M. IST (2:30 P.M. UTC to 7:00 P.M. UTC)

Duration: 4 Hrs 30 Mins

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look­ups for the Afilias Registry domain names.

This outage will have no impact on the resolution/working of your already registered domain names.

 

Kindly get in touch with our support team in case of any queries.

Resolved Issues
May 19 2016

.NZ Registry Maintenance Notice: Sunday, May 22, 2016

A maintenance will be carried out by the .NZ Registry as per the schedule mentioned below:
Maintenance Details:

Date:  Sunday, May 22, 2016

Time: 12:30 A.M. IST to 2:30 A.M. IST (7:00 P.M. UTC to 9:00 P.M. UTC)

Duration: 2 hours

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look-ups for .NZ domain names.

This outage will not have impact on the resolution/working of your already registered domain names.
Please reach out to the Support Team in case of any queries.

 

Resolved Issues
Apr 30 2016

.IN Registry Maintenance Notice: Thursday, May 5, 2016

A maintenance will be carried out by the .IN Registry as per the schedule mentioned below:

Maintenance Details:

Date: Thursday, May 5, 2016

Time:  7:30 PM IST to 12:30 AM IST (2:00 PM UTC to 7:00 PM UTC)

Duration: 5 hours

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look-ups for .IN domain names.

This outage will not have impact on the resolution/working of your already registered domain names.
Please reach out to the Support Team in case of any queries.

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