Real Time Updates About Different Issues at ZNetLive

Real Time Updates About Different Issues at ZNetLive

Live update on service issues and scheduled maintenances at ZNetLive
cheduled upgradation activity featured image
Apr 9 2019

cPanel and Windows critical patch updates for the month of March 2019

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of March 2019.

This mail is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions.

Although, we have tested all the patches at our end, but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So, to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Prevention is always better than cure, so we strongly advise you to take backups to prevent data loss situations and recover your data in the event of data loss or corruption.

Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

Please do not ignore these notifications as they consist of important update alerts. These updates are also a defense against the TCP SYN Flooding Attacks which are patched in updates, only. So we recommend you to get your system updated.

ZNetLive is not liable for any damage caused due to any data loss.

For more details, please contact our sales team.

Note: Click here to download the details of Windows Patches released in March 2019.
Click here to download the details of cPanel Patches released in March 2019.

Resolved Issues
Mar 20 2019

ZNetLive Phone Support will be unavailable on the auspicious occasion of Holi: 21/03/2019 08:00 A.M. to 22/03/2019 08:00 A.M.

This is to inform that our phone support system will not be available on the auspicious occasion of Holi, between Thursday, March 21, 2019, 08:00 A.M. to Friday, March 22, 2019, 08:00 A.M.

During this period, you can contact us through our chat and ticket support system.

Thanking you in anticipation of your patience and support.

Resolved Issues
Mar 19 2019

ZNetLive Phone Support Lines down due to emergency maintenance

This is to notify that due to an emergency maintenance work by the local Internet Service Provider (ISP), our ZNetLive Phone Support lines are down. We are working closely with the ISP to resolve this. Because of this issue, we will not be able to take any incoming phone calls or make outgoing calls to resolve queries via phone. Please be assured that we will continue to address your support queries via LiveChat and by support Tickets logged using your control panel.

Most importantly, your services that you have procured from ZNetLive will continue to operate as normal and they will not be impacted by this issue. We are expecting this phone issue to be resolved by 7 PM today, as per the last communication from the ISP.

We apologize for any inconvenience. Thanks for your patience and understanding.

Keep checking ZNetLive Status for any further updates.

Resolved Issues
Mar 11 2019

ZNetLive Phone Support Lines down due to an emergency maintenance activity

This is to notify that due to an emergency maintenance work by the local Internet Service Provider (ISP), our ZNetLive Phone Support lines are down. We are working closely with the ISP to resolve this. Because of this issue, we will not be able to take any incoming phone calls or make outgoing calls to resolve queries via phone. Please be assured that we will continue to address your support queries via LiveChat and by support Tickets logged using your control panel.

Most importantly, your services that you have procured from ZNetLive will continue to operate as normal and they will not be impacted by this issue. We are expecting this phone issue to be resolved by 5 PM today, as per the last communication from the ISP.

We apologize for any inconvenience. Thanks for your patience and understanding.

Keep checking ZNetLive Status for any further updates.

Resolved Issues
Mar 9 2019

cPanel and Windows critical patch updates for the month of February 2019

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of February 2019.

This mail is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions. but we humbly request you also, to review at your end. Although, we have tested all the patches at our end

We understand that security updates are often viewed as an inconvenience but, in reality, they are the best defence against the common viruses, malware or any other security threats prevalent in the online environment.

So to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Prevention is always better than cure, so we strongly advise you to take backups to prevent data loss situations and recover your data in the event of data loss or corruption.

Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

Please do not ignore these notifications as they consist of important update alerts. These updates are also a defense against the TCP SYN Flooding Attacks which are patched in updates, only. So we recommend you to get your system updated.

ZNetLive is not liable for any damage caused due to any data loss.

For more details, please contact our sales team.

Note: Click here to download  the details of Windows Patches released in February 2019.
          Click here to download  the details of cPanel Patches released in February 2019.

Resolved Issues
Mar 5 2019

Upgradation of wpmanaged.cloudhostdns.net shared server on Wednesday, 6th March 2019

This is to inform you that one of our shared server – wpmanaged.cloudhostdns.net is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Description: During this time, we will be migrating the data and sites to a new and powerful server with better hardware.

Upgradation Date: Wednesday, 6th March, 2019.

Upgradation Time: The migration will start on Wednesday, 6th March, 2019 at 7:00 PM IST and will be completed by Wednesday, 6th March, 2019 till 11:30 PM IST.

Expectations from you: If you are using IP for FTP, Mail & Outlook, then please change it to 202.66.175.79 after migration.

Important: There will be no data loss in this period, but still we request you to take the backup at your end from your Plesk > Backup Manager.

Please don’t upload anything on server/website during the migration process.

If you are using name servers other than wpmanaged1.cloudhostdns.net and wpmanaged2.cloudhostdns.net for your websites, then please make the following changes in your DNS file:

domain.com            A           103.48.51.231

www.domain.com  A           103.48.51.231

ftp.domain.com      A           103.48.51.231

mail.domain.com    A           103.48.51.231

If you are using name servers (wpmanaged1.cloudhostdns.net and wpmanaged2.cloudhostdns.net) of our server “wpmanaged.cloudhostdns.net” in your domain, then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

wpmanaged1.cloudhostdns.net 103.48.51.231

wpmanaged2.cloudhostdns.net 103.48.51.231

Expected Downtime: As such, there will be no downtime for your website and email. But in case of technical issues, we are expecting a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

Resolved Issues
Feb 28 2019

Important update – .IN Registry Maintenance Notice: Thursday February 28, 2019

A maintenance will be carried out by .IN Registry as per the schedule mentioned below:

Maintenance Date: Thursday, 28 February, 2019 to Friday, 1 March, 2019

Maintenance Time:  12:00 A.M. IST to 11:59 P.M. IST

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look­-ups for .IN domain names. This will mean all Web, EPP and Whois services will be unavailable, however DNS will remain available for the duration.

This maintenance will have no impact on the resolution/working of your already registered domain names.

Kindly get in touch with our support team in case of any queries.


Resolved Issues
Feb 8 2019

cPanel and Windows critical patch updates for the month of January 2019

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of January 2019.

This mail is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions.

Although, we have tested all the patches at our end but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Prevention is always better than cure, so we strongly advise you to take backups to prevent data loss situations and recover your data in the event of data loss or corruption.

Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

Please do not ignore these notifications as they consist of important update alerts. These updates are also a defense against the TCP SYN Flooding Attacks which are patched in updates, only. So we recommend you to get your system updated.

ZNetLive is not liable for any damage caused due to any data loss.

For more details, please contact our sales team.

Note: Click here to download  the details of Windows Patches released in January 2019.
          Click here to download  the details of cPanel Patches released in January 2019.

Resolved Issues
Jan 23 2019

Scheduled Upgradation Activity on ZNetLive Site, Admin and Customer Panel on Thursday, 24th January, 2019

This is to inform you that an upgradation activity has been scheduled for ZNetLive site (https://www.znetlive.com/), Admin Panel and Member Panel (https://manage.znetlive.com) in order to provide you with better support and services.

During this activity, the site, member and admin portals will remain inaccessible.

However, it will not impact any of your services.

Maintenance Window Details :

Activity Date: Thursday, 24th, January, 2019

Activity Time : 10:00 P.M.  to 11:45 P.M .

We regret any inconvenience caused due to this maintenance.

Keep visiting your announcement section or http://znetlivestatus.com for further updates!

Thank you in anticipation of your co-operation and support.

Resolved Issues
Jan 19 2019

Urgent maintenance – sharedlinux.cloudhostdns.net

This is to inform you that we are facing technical issue in our Server and our team is working on it to resolve the issue.

Affected Servers: sharedlinux.cloudhostdns.net

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

Update: Issue has been resolved.

Resolved Issues
Jan 9 2019

MUMBAI DC Network Outage Wednesday 09th, Jan 2019

This is to inform you that we are experiencing some packet loss at IN Data Center and our team is working on it for fix this issue.

Affected Server’s : MUMBAI DC IN location servers.

Our help-desk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

Expected Down Time: Since this issue is unexpected, we assume that it would take some longer time to resolve this issue. However, we are trying to resolve this issue asap.

Affected Servers: Entire network is affected due to which some servers are facing slowness/access issues.

Keep visiting your announcement section or http://znetlivestatus.com for further updates!

Resolved Issues
Jan 8 2019

Upgradation of linuxindia2.securehostdns.com shared server on Friday, 11th January, 2019

This is to inform you that one of our shared server – linuxindia2.securehostdns.com is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Description: During this time, we will be migrating the data and sites to a new and powerful server with better hardware.

Upgradation Date: Friday, 11th January, 2019.

Upgradation Time: The migration will start on Friday, 11th January, 2019 at 8:00 PM IST and will be completed by Friday, 11th January, 2019 till 11:30 PM IST.

Expectations from you: If you are using IP for FTP, Mail & Outlook, then please change it to 202.66.174.199 after migration.

Important: There will be no data loss in this period, but still we request you to take the backup at your end from your cPanel > Files > Backup Wizard.

Please don’t upload anything on server/website during the migration process.

If you are using name servers other than linuxindia1.cloudhostdns.net and linuxindia2.cloudhostdns.net for your websites, then please make the following changes in your DNS file:

domain.com A 202.66.174.199

www.domain.com A 202.66.174.199

ftp.domain.com A 202.66.174.199

mail.domain.com A 202.66.174.199

If you are using name servers (linuxindia1.cloudhostdns.net and linuxindia2.cloudhostdns.net) of our server “linuxindia2.securehostdns.com” in your domain, then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

linuxindia1.cloudhostdns.net 202.66.174.199

linuxindia2.cloudhostdns.net 202.66.174.199

Expected Downtime: As such, there will be no downtime for your website and email. But in case of technical issues, we are expecting a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

Resolved Issues
Jan 8 2019

cPanel and Windows critical patch updates for the month of December 2018

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of December 2018.

This mail is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions.

Although, we have tested all the patches at our end but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Prevention is always better than cure, so we strongly advise you to take backups to prevent data loss situations and recover your data in the event of data loss or corruption.

Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

Please do not ignore these notifications as they consist of important update alerts. These updates are also a defense against the TCP SYN Flooding Attacks which are patched in updates, only. So we recommend you to get your system updated.

ZNetLive is not liable for any damage caused due to any data loss.

For more details, please contact our sales team.

Note: Click here to download  the details of Windows Patches released in December 2018.
           Click here to download  the details of cPanel Patches released in December 2018.

Resolved Issues
Jan 5 2019

Emergency Maintenance – Lnx25.securehostdns.com and sharedlinux.cloudhostdns.net

This is to inform you that some hardware issue occured on our server and our team is working on it to resolve the issue.

Affected Servers: Lnx25.securehostdns.com and sharedlinux.cloudhostdns.net

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

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