Real Time Updates About Different Issues at ZNetLive

Real Time Updates About Different Issues at ZNetLive

Live update on service issues and scheduled maintenances at ZNetLive
cheduled upgradation activity featured image
Feb 8 2019

cPanel and Windows critical patch updates for the month of January 2019

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of January 2019.

This mail is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions.

Although, we have tested all the patches at our end but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Prevention is always better than cure, so we strongly advise you to take backups to prevent data loss situations and recover your data in the event of data loss or corruption.

Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

Please do not ignore these notifications as they consist of important update alerts. These updates are also a defense against the TCP SYN Flooding Attacks which are patched in updates, only. So we recommend you to get your system updated.

ZNetLive is not liable for any damage caused due to any data loss.

For more details, please contact our sales team.

Note: Click here to download  the details of Windows Patches released in January 2019.
          Click here to download  the details of cPanel Patches released in January 2019.

cheduled upgradation activity featured image
Jan 23 2019

Scheduled Upgradation Activity on ZNetLive Site, Admin and Customer Panel on Thursday, 24th January, 2019

This is to inform you that an upgradation activity has been scheduled for ZNetLive site (https://www.znetlive.com/), Admin Panel and Member Panel (https://manage.znetlive.com) in order to provide you with better support and services.

During this activity, the site, member and admin portals will remain inaccessible.

However, it will not impact any of your services.

Maintenance Window Details :

Activity Date: Thursday, 24th, January, 2019

Activity Time : 10:00 P.M.  to 11:45 P.M .

We regret any inconvenience caused due to this maintenance.

Keep visiting your announcement section or http://znetlivestatus.com for further updates!

Thank you in anticipation of your co-operation and support.

Resolved Issues
Jan 19 2019

Urgent maintenance – sharedlinux.cloudhostdns.net

This is to inform you that we are facing technical issue in our Server and our team is working on it to resolve the issue.

Affected Servers: sharedlinux.cloudhostdns.net

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

Update: Issue has been resolved.

Resolved Issues
Jan 9 2019

MUMBAI DC Network Outage Wednesday 09th, Jan 2019

This is to inform you that we are experiencing some packet loss at IN Data Center and our team is working on it for fix this issue.

Affected Server’s : MUMBAI DC IN location servers.

Our help-desk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

Expected Down Time: Since this issue is unexpected, we assume that it would take some longer time to resolve this issue. However, we are trying to resolve this issue asap.

Affected Servers: Entire network is affected due to which some servers are facing slowness/access issues.

Keep visiting your announcement section or http://znetlivestatus.com for further updates!

Resolved Issues
Jan 8 2019

Upgradation of linuxindia2.securehostdns.com shared server on Friday, 11th January, 2019

This is to inform you that one of our shared server – linuxindia2.securehostdns.com is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Description: During this time, we will be migrating the data and sites to a new and powerful server with better hardware.

Upgradation Date: Friday, 11th January, 2019.

Upgradation Time: The migration will start on Friday, 11th January, 2019 at 8:00 PM IST and will be completed by Friday, 11th January, 2019 till 11:30 PM IST.

Expectations from you: If you are using IP for FTP, Mail & Outlook, then please change it to 202.66.174.199 after migration.

Important: There will be no data loss in this period, but still we request you to take the backup at your end from your cPanel > Files > Backup Wizard.

Please don’t upload anything on server/website during the migration process.

If you are using name servers other than linuxindia1.cloudhostdns.net and linuxindia2.cloudhostdns.net for your websites, then please make the following changes in your DNS file:

domain.com A 202.66.174.199

www.domain.com A 202.66.174.199

ftp.domain.com A 202.66.174.199

mail.domain.com A 202.66.174.199

If you are using name servers (linuxindia1.cloudhostdns.net and linuxindia2.cloudhostdns.net) of our server “linuxindia2.securehostdns.com” in your domain, then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

linuxindia1.cloudhostdns.net 202.66.174.199

linuxindia2.cloudhostdns.net 202.66.174.199

Expected Downtime: As such, there will be no downtime for your website and email. But in case of technical issues, we are expecting a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

Resolved Issues
Jan 8 2019

cPanel and Windows critical patch updates for the month of December 2018

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of December 2018.

This mail is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions.

Although, we have tested all the patches at our end but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Prevention is always better than cure, so we strongly advise you to take backups to prevent data loss situations and recover your data in the event of data loss or corruption.

Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

Please do not ignore these notifications as they consist of important update alerts. These updates are also a defense against the TCP SYN Flooding Attacks which are patched in updates, only. So we recommend you to get your system updated.

ZNetLive is not liable for any damage caused due to any data loss.

For more details, please contact our sales team.

Note: Click here to download  the details of Windows Patches released in December 2018.
           Click here to download  the details of cPanel Patches released in December 2018.

Resolved Issues
Jan 5 2019

Emergency Maintenance – Lnx25.securehostdns.com and sharedlinux.cloudhostdns.net

This is to inform you that some hardware issue occured on our server and our team is working on it to resolve the issue.

Affected Servers: Lnx25.securehostdns.com and sharedlinux.cloudhostdns.net

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

Resolved Issues
Jan 5 2019

Upgradation of Sqlpleskindia1 server from Monday, 7th January, 2019 to Tuesday, 8th January, 2019.

This is to inform you that one of our servers- Sqlpleskindia1 is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Monday, 7th January, 2019

Upgradation Time: The migration will start on Monday, 7th January, 2019, at 07:00 PM IST and will complete by Tuesday, 8th January, 2019, till 07:00 PM IST.

Upgradation Description: During this activity, we will be changing Server hardware as well as IP pool.

Effected servers:—

Sqlpleskindia1
pleskIDC4
pleskIDC5
pleskIDC6

Expectations from you:

If you are using below hostname to connect to your database then you do not need to update anything from your end.

SQL hostname

MSSQL : Sqlpleskindia1.securehostdns.com,1235

Note : If you are using IP address instead of hostname then please update connection string before migration

Expected Downtime: 8 – 10 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcement section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

First Update:-

We would like to inform you that we have preponed the migration activity today at 6 PM due to some unavoidable disk alerts and it will complete before 5 AM, 08th January, 2019.

Resolved Issues
Jan 4 2019

Migration of PleskIDC6 server from Sunday, 6th January, 2019 to Monday, 7th January, 2019.

This is to inform you that one of our servers- PleskIDC6 is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Sunday, 6th January, 2019

Upgradation Time: The migration will start on Sunday, 6th January, 2019, at 7:00 PM IST and will complete by Monday, 7th January, 2019, till 8:00 AM IST.

Upgradation Description: During this activity, we will be changing Server hardware as well as IP pool.

Expectations from you:

If you are using our hosting name servers then you should not do any changes from your side.

Note: Clients who have pointed their websites via A-records from other DNS servers need to update A-record of their websites:

Old Website IP: 103.247.96.105

New Website IP: 202.66.175.41

Nameserver Detail

nspidc9.securehostdns.com 202.66.175.39

nspidc10.securehostdns.com 202.66.175.40

Database connection String:

MYSQL hostname : PleskIDC6.securehostdns.com:3306 OR localhost:3306 (In Code)

MSSQL2012 : Sqlpleskindia1.securehostdns.com,1235

Mail Server settings:

Email server: mail.yourdomainname or PleskIDC6mail.securehostdns.com

Important: Do not use IP address in database connection string, FTP or configure outlook and other email client.

Expected Downtime: 8 – 10 hours.

Communication Plan: Our help-desk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

First Update:-

We would like to inform you that we have preponed the migration activity today at 6 PM due to some unavoidable disk alerts and it will complete before 8 AM, 07th January, 2019.

Resolved Issues
Jan 4 2019

Migration of PleskIDC5 server from Saturday, 5th January, 2019 to Sunday, 6th January, 2019.

This is to inform you that one of our servers- PleskIDC5 is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Saturday, 5th January, 2019

Upgradation Time: The migration will start on Saturday, 5th January, 2019, at 7:00 PM IST and will complete by Sunday, 6th January, 2019, till 8:00 AM IST.

Upgradation Description: During this activity, we will be changing Server hardware as well as IP pool.

Expectations from you:

If you are using our hosting name servers then you should not do any changes from your side.

Note: Clients who have pointed their websites via A-records from other DNS servers need to update A-record of their websites:

Old Website IP: 103.247.96.21

New Website IP: 202.66.175.30

Nameserver Detail

nspidc7.securehostdns.com 202.66.175.33
nspidc8.securehostdns.com 202.66.175.34

Database connection String:

MYSQL hostname : PleskIDC5.securehostdns.com:3306 OR localhost:3306 (In Code)

MSSQL2012 : Sqlpleskindia1.securehostdns.com,1235

Mail Server settings:

Email server: mail.yourdomainname or PleskIDC5mail.securehostdns.com

Important: Do not use IP address in database connection string, FTP or configure outlook and other email client.

Expected Downtime: 8 – 10 hours.

Communication Plan: Our help-desk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

First Update:-

We would like to inform you that we have preponed the migration activity today at 6 PM due to some unavoidable disk alerts and it will complete before 10 AM, 06th January, 2019.

Resolved Issues
Jan 4 2019

Migration of PleskIDC4 server from Friday, 4th January, 2019 to Saturday, 5th January, 2019.

This is to inform you that one of our servers- PleskIDC4 is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Friday, 4rd January, 2019

Upgradation Time: The migration will start on Friday, 4th January, 2019, at 7:00 PM IST and will complete by Saturday, 5th January, 2019, till 8:00 AM IST.

Upgradation Description: During this activity, we will be changing Server hardware as well as IP pool.

Expectations from you:

If you are using our hosting name servers then you should not do any changes from your side.

Note: Clients who have pointed their websites via A-records from other DNS servers need to update A-record of their websites:

Old Website IP: 103.247.98.165

New Website IP: 202.66.175.25

Nameserver Detail

nspidc5.securehostdns.com 202.66.175.28

nspidc6.securehostdns.com 202.66.175.29

Database connection String:

MYSQL hostname : pleskIDC4.securehostdns.com:3306 OR localhost:3306 (In Code)

MSSQL2012 : Sqlpleskindia1.securehostdns.com,1235

Mail Server settings:

Email server: mail.yourdomainname or PleskIDC4mail.securehostdns.com

Important: Do not use IP address in database connection string, FTP or configure outlook and other email client.

Expected Downtime: 8 – 10 hours.

Communication Plan: Our help-desk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

Resolved Issues
Jan 3 2019

Upgradation of linuxindia-U.securehostdns.com shared server on Friday, 4th January, 2019

This is to inform you that one of our shared servers – linuxindia-U.securehostdns.com is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Description: During this time, we will be migrating the data and sites to a new and powerful server with better hardware.

Upgradation Date: Friday, 4th January, 2019.

Upgradation Time: The migration will start on Friday, 4th January, 2019 at 8:00 PM IST and will complete till 11:30 PM IST.

Expectations from you: If you are using IP for FTP, Mail & Outlook, then please change it to 202.66.174.194 after migration.

If you are using name servers other than ns3.znet.in and ns4.znet.in for your websites, then please make the following changes in your DNS file:

domain.com A 202.66.174.194

www.domain.com A 202.66.174.194

ftp.domain.com A 202.66.174.194

mail.domain.com A 202.66.174.194

If you are using linuxindia-U.securehostdns.com name servers (ns3.znet.in and ns4.znet.in) in your domain, then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

ns3.znet.in 202.66.174.194

ns4.znet.in 202.66.174.194

Important: There will be no data loss in this period, but still we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process.

Expected Downtime: As such, there will be no downtime for your website and email. But in case of technical issues, we are expecting a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

Resolved Issues
Jan 2 2019

Migration of PleskIDC3 server from Thursday, 3rd January, 2019 to Friday, 4th January, 2019.

This is to inform you that one of our servers- PleskIDC3 is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Thursday, 3rd January, 2019

Upgradation Time: The migration will start on Thursday, 3rd January, 2019, at 7:00 PM IST and will complete by Friday, 4th January, 2019, till 6:00 AM IST.

Upgradation Description: During this activity, we will be changing Server hardware as well as IP pool.

Expectations from you:

If you are using our hosting name servers then you should not do any changes from your side.

Note: Clients who have pointed their websites via A-records from other DNS servers need to update A-record of their websites:

Old Website IP: 103.247.98.250

New Website IP: 202.66.174.145

Nameserver Detail

nspidc3.securehostdns.com 202.66.175.22

nspidc4.securehostdns.com 202.66.175.23

Database connection String:

MYSQL hostname : pleskidcmysql3.securehostdns.com:3306 OR localhost:3306 (In Code)

MSSQL2008 : Bindiadb.securehostdns.com,1533

Mail Server settings :

Email server: mail.yourdomainname or pleskidc3mail.securehostdns.com

Important: Do not use IP address in database connection string, FTP or configure outlook and other email client.

Expected Downtime: 5 – 7 hours.

Communication Plan: Our help-desk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

Resolved Issues
Jan 2 2019

Upgradation of blynx4.securehostdns.com Reseller server on Wednesday, 2nd January, 2019

This is to inform you that one of our Reseller servers – blynx4.securehostdns.com is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Description: During this time, we will be migrating the data and sites to a new and powerful server with better hardware.

Upgradation Date: Wednesday, 2nd January, 2019.

Upgradation Time: The migration will start on Wednesday, 2nd January, 2019 at 8:00 PM IST and will complete by 11:30 PM IST.

Expectations from you:

If you are using IP for FTP, Mail & Outlook, then please change it to 202.66.174.192 after migration.

If you are using name servers other than blinuxns7.securehostdns.com and blinuxns8.securehostdns.com for your websites, then please make the following changes in your DNS file:

domain.com A 202.66.174.192

www.domain.com A 202.66.174.192

ftp.domain.com A 202.66.174.192

mail.domain.com A 202.66.174.192

If you are using blynx4.securehostdns.com name servers (blinuxns7.securehostdns.com and blinuxns8.securehostdns.com), then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

blinuxns7.securehostdns.com 202.66.174.192

blinuxns8.securehostdns.com 202.66.174.192

Note: There will be no data loss during this process, However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process.

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

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