Real Time Updates About Different Issues at ZNetLive

Real Time Updates About Different Issues at ZNetLive

Live update on service issues and scheduled maintenances at ZNetLive
cheduled upgradation activity featured image
Aug 6 2019

cPanel and Windows critical patch updates for the month of July 2019

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of July 2019.

This mail is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions.

Although, we have tested all the patches at our end, but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So, to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Prevention is always better than cure, so we strongly advise you to take backups to prevent data loss situations and recover your data in the event of data loss or corruption.

Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

Please do not ignore these notifications as they consist of important update alerts. These updates are also a defense against the TCP SYN Flooding Attacks which are patched in updates, only. So we recommend you to get your system updated.

ZNetLive is not liable for any damage caused due to any data loss.

For more details, please contact our sales team.

Note: Click here to download the details of Windows Patches released in July 2019.
Click here to download the details of cPanel Patches released in July 2019.

Resolved Issues
Jul 29 2019

ZNetLive Phone Support Lines down due to an emergency maintenance activity

This is to notify you that due to an emergency maintenance work by the local Internet Service Provider (ISP), our ZNetLive Phone Support lines are down. We are working closely with the ISP to resolve this. Because of this issue, we will not be able to take any incoming phone calls or make outgoing calls to resolve queries via phone. Please be assured that we will continue to address your support queries via LiveChat and by Support Tickets logged using your control panel.

Most importantly, the services that you have procured from ZNetLive will continue to operate as normal and they will not be impacted by this issue. We are expecting the issue to be resolved by the ISP within 2 to 3 hours today, as per the last communication from the ISP.

We apologize for any inconvenience. Thanks for your patience and understanding.

Keep checking ZNetLive Status for any further updates.

Resolved Issues
Jul 18 2019

Migration of cPanel to Plesk from 19th July 2019 07.00PM to 20th July 2019 07:00AM

This is to inform you that we are going to migrate control panel from cPanel to Plesk in our Server “edu.cloudhostdns.net” which is non ROI hosting server.

Upgradation Description: During this activity, we will be migrating website along with database and mail.

Upgradation Date: Friday, 19 July, 2019.

Upgradation Time: The migration will start on Friday, 19th July 2019 at 7:00 PM IST and will be completed by Saturday, 20th July 2019 till 7:00 AM IST.

Important: There will be no data loss in this activity but we still request you to take backup of your website at your local end from cPanel backup utility.

After migration, you can access control panel via url: https://edu.cloudhostdns.net:8443/ with the same username and password.

Also you can access webmail via url: http://webmail.yourdomain.com/ –OR– https://webmail.yourdomain.com/ where yourdomain.com should be your registered domain.

Expected Downtime: We will do the activity such that there will be no downtime for your website and email. But in case of technical issue, we are expecting a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

Resolved Issues
Jul 9 2019

cPanel and Windows critical patch updates for the month of June 2019

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of June 2019.

This mail is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions.

Although, we have tested all the patches at our end, but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So, to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Prevention is always better than cure, so we strongly advise you to take backups to prevent data loss situations and recover your data in the event of data loss or corruption.

Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

Please do not ignore these notifications as they consist of important update alerts. These updates are also a defense against the TCP SYN Flooding Attacks which are patched in updates, only. So we recommend you to get your system updated.

ZNetLive is not liable for any damage caused due to any data loss.

For more details, please contact our sales team.

Note: Click here to download the details of Windows Patches released in June 2019.
Click here to download the details of cPanel Patches released in June 2019.

Resolved Issues
Jul 2 2019

Downtime announcement for ZNetLive and Customer Panel on 02nd July 2019 from 08.00PM to 10:00PM

This is to inform you that we are conducting a maintenance activity in the ZNetLive production environment today.

During this activity, the ZNetLive and Customer Panel will remain inaccessible from 8:00 PM to 10:00 PM, 2nd July, 2019.

The maintenance schedule is as follows:

Date: Tuesday, 2nd July, 2019

Time: 8:00 P.M. to 10:00 P.M.

We regret any inconvenience caused due to this maintenance.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com.

In case of any queries/doubts, you can also call us at (91) 141 4070666.

Please be patient and support us in our endeavor of serving you with better facilities.

Resolved Issues
Jun 24 2019

Urgent Network Issue at Noida DC: Monday,24th June 2019.

We are observing some packet loss in the network with some ISP’s and our network team is coordinating with DC/ISP to fix this issue.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com, in case of any queries/doubts.

Please be patient & support us in our endeavor of serving you with better network facility.

Thank you for your co-operation and support.

Update-1 – It may take 2-3 hours more for fix this issue.

Update-2 – Network issue resolved and currently under observation by our network team.

Resolved Issues
Jun 7 2019

cPanel and Windows critical patch updates for the month of May 2019

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of May 2019.

This mail is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions.

Although, we have tested all the patches at our end, but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So, to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Prevention is always better than cure, so we strongly advise you to take backups to prevent data loss situations and recover your data in the event of data loss or corruption.

Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

Please do not ignore these notifications as they consist of important update alerts. These updates are also a defense against the TCP SYN Flooding Attacks which are patched in updates, only. So we recommend you to get your system updated.

ZNetLive is not liable for any damage caused due to any data loss.

For more details, please contact our sales team.

Note: Click here to download the details of Windows Patches released in May 2019.
Click here to download the details of cPanel Patches released in May 2019.

Resolved Issues
Jun 3 2019

Scheduled maintenance activity at Mumbai DC on 7th and 8th June, 2019

This is to inform you that a Rack Power Maintenance activity has been scheduled at our Mumbai data centre. The maintenance schedule is as follows:

Date: 7th June to 8th June 2019  i.e. Friday and Saturday.

Time: 10:00 P.M. IST on 7TH June’19 to 4:00 A.M. IST on 8th June’19

Important: During this time period, some customers will not be able to access their services for 5 to 6 hours and will face complete downtime.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com.

In case of any queries/doubts, you can also call us at (91) 141 4070666.

Please be patient and support us in our endeavour of serving you with better facilities.

Thank you for your co-operation and support.

Resolved Issues
May 17 2019

Maintenance activity: Client Panel to be inaccessible on Saturday, 18th May, 2019 from 10:00 PM to 12:00 AM

This is to inform you that we are performing maintenance of ZNetLive’s client panel: manage.znetlive.com and thus, it will not be accessible from 10:00 PM to 12:00 AM on Saturday,18th May, 2019.

There will be no impact on any of your services. The schedule of the activity is as per the given time frame.

Maintenance Window Details :

Schedule Date: Saturday, 18th May, 2019.

Schedule Time : 10:00 P.M. to 12:00 AM (19th May, 2019)

We regret any inconvenience caused due to this.

Resolved Issues
May 11 2019

Maintenance activity: Client Panel to be inaccessible on Saturday, 11th May, 2019 from 9:00 PM to 12:00 AM. 11/5/2019

This is to inform you that we are performing maintenance of ZNetLive’s client panel: manage.znetlive.com and thus, it will not be accessible from 9:00 PM to 12:00 AM on Saturday,11th May, 2019.

There will be no impact on any of your services. The schedule of the activity is as per the given time frame.

Maintenance Window Details :

Schedule Date: Saturday, 11th May, 2019.

Schedule Time : 9:00 P.M. to 12:00 AM (12th May, 2019)

We regret any inconvenience caused due to this.

Resolved Issues
May 8 2019

cPanel and Windows critical patch updates for the month of April 2019

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of March 2019.

This mail is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions.

Although, we have tested all the patches at our end, but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So, to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Prevention is always better than cure, so we strongly advise you to take backups to prevent data loss situations and recover your data in the event of data loss or corruption.

Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

Please do not ignore these notifications as they consist of important update alerts. These updates are also a defense against the TCP SYN Flooding Attacks which are patched in updates, only. So we recommend you to get your system updated.

ZNetLive is not liable for any damage caused due to any data loss.

For more details, please contact our sales team.

Note: Click here to download the details of Windows Patches released in March 2019.
Click here to download the details of cPanel Patches released in March 2019.

Resolved Issues
Apr 9 2019

cPanel and Windows critical patch updates for the month of March 2019

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of March 2019.

This mail is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions.

Although, we have tested all the patches at our end, but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So, to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Prevention is always better than cure, so we strongly advise you to take backups to prevent data loss situations and recover your data in the event of data loss or corruption.

Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

Please do not ignore these notifications as they consist of important update alerts. These updates are also a defense against the TCP SYN Flooding Attacks which are patched in updates, only. So we recommend you to get your system updated.

ZNetLive is not liable for any damage caused due to any data loss.

For more details, please contact our sales team.

Note: Click here to download the details of Windows Patches released in March 2019.
Click here to download the details of cPanel Patches released in March 2019.

Resolved Issues
Mar 20 2019

ZNetLive Phone Support will be unavailable on the auspicious occasion of Holi: 21/03/2019 08:00 A.M. to 22/03/2019 08:00 A.M.

This is to inform that our phone support system will not be available on the auspicious occasion of Holi, between Thursday, March 21, 2019, 08:00 A.M. to Friday, March 22, 2019, 08:00 A.M.

During this period, you can contact us through our chat and ticket support system.

Thanking you in anticipation of your patience and support.

Resolved Issues
Mar 19 2019

ZNetLive Phone Support Lines down due to emergency maintenance

This is to notify that due to an emergency maintenance work by the local Internet Service Provider (ISP), our ZNetLive Phone Support lines are down. We are working closely with the ISP to resolve this. Because of this issue, we will not be able to take any incoming phone calls or make outgoing calls to resolve queries via phone. Please be assured that we will continue to address your support queries via LiveChat and by support Tickets logged using your control panel.

Most importantly, your services that you have procured from ZNetLive will continue to operate as normal and they will not be impacted by this issue. We are expecting this phone issue to be resolved by 7 PM today, as per the last communication from the ISP.

We apologize for any inconvenience. Thanks for your patience and understanding.

Keep checking ZNetLive Status for any further updates.

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