Real Time Updates About Different Issues at ZNetLive

Real Time Updates About Different Issues at ZNetLive

Live update on service issues and scheduled maintenances at ZNetLive
cheduled upgradation activity featured image
Nov 13 2020

ZNetLive Phone Support Unavailable on Diwali: 14 November, 2020 (8:00 A.M.) to 15 November, 2020 (8:00 A.M.)

This is to inform our customers that our phone support system will be closed from Saturday, 14 November 2020, 8:00 A.M. till Sunday, 15 November 2020, 8:00 A.M. on the auspicious occasion of Diwali.

During this period, customers can contact us through our chat and ticket support system.

Thanking you in anticipation of your patience and support.

cheduled upgradation activity featured image
Nov 9 2020

Security updates for the month of October 2020

In this notification below, you will see very critical information around security that could affect customer services that they have procured via ZNetLive. Please do not ignore these notifications.

  • As part of monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of October 2020.
  • Newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions have been covered.
  • These updates are also a defence against the TCP SYN Flooding Attacks which are patched in updates, only. So, we encourage customers to get their system updated.

Although, at ZNetLive we have tested all the patches, we humbly request customers also, to review at their end. We understand that security updates are often viewed as inconvenience but, in real they are the best defence against the common viruses, malware or any other security threats prevalent online.

Customers need to test each patch’s compatibility with business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by the customers. To know more, customers can use ZNetLive’s 24×7 Member Panel for immediate resolution.

All AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or requesting for such assistance from us.

Important Notice: Prevention is always better than cure, so we strongly advise customers to take backups to prevent data loss situations so that they recover their data in the event of data loss or corruption. ZNetLive is not liable for any damage caused due to any data loss.

Customers may perform simulations of a disaster recovery scenario to ensure that they are adequately prepared for the same. ZNetLive offers comprehensive backup and disaster recovery, security solutions to help customers in times of such disasters. For more details, please contact our sales team.

Note:
Click here to download the details of Windows Patches released in October 2020.
Click here to download the details of cPanel Patches released in October 2020.

Resolved Issues
Oct 18 2020

Urgent maintenance on shared/reseller servers.

This is to inform our customers that we have scheduled BIOS update activity on below servers. During the activity time, the services will become unavailable.

Schedule Date & Time: 18th October 2020, 09:00 PM – 19th October 2020, 7:00 AM IST

Affected servers:
Web-16
WEBIDC-12
Web-09
SQLplesk5
SQLplesk3
IDCMAIL-06
PleskIDC7
IDCSQL-06

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, customers can also call us at (91) 141 4070666

Resolved Issues
Oct 14 2020

Urgent maintenance on servers “ Resellerplesk10 / ResellerPlesk-17/ResellerPlesk18/SQLPlesk6”

This is to inform our customers that we have scheduled BIOS update activity on below servers. During the activity time, the services will become unavailable.

Schedule Date & Time: 14th October 2020, 04:30 AM – 14th October 2020, 7:00 AM IST

Affected servers: Resellerplesk10

ResellerPlesk-17

ResellerPlesk18

SQLPlesk6

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Resolved Issues
Oct 12 2020

Urgent maintenance on servers “ Resellerplesk14 / Plesk-13 / SharedMail2 / SQLplesk4 / Web-08 / Webidc8”

This is to inform our customers that we have scheduled BIOS update activity on below servers. During the activity time, the services will become unavailable.

Schedule Date & Time: 12th October 2020, 10:00 PM – 13th October 2020, 6:00 AM IST

Affected servers:

Resellerplesk14
Plesk-13
sharedMail2
SQLplesk4
Web-08
Webidc8

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Resolved Issues
Oct 11 2020

Urgent maintenance on servers “wpmanaged.cloudhostdns.net and cloudhosting.cloudhostdns.net”

This is to inform our customers that we have an urgent maintenance of our below servers due to hard disk error. During the activity time, the services will become unavailable.

Schedule Date & Time: 12th October 2020, 1:00 AM – 12th October 2020, 6:00 AM IST

Affected servers: wpmanaged.cloudhostdns.net, cloudhosting.cloudhostdns.net

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Resolved Issues
Oct 8 2020

Security updates for the month of September 2020

In this notification below, you will see very critical information around security that could affect customer services that they have procured via ZNetLive. Please do not ignore these notifications.

  • As part of monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of September 2020.
  • Newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions have been covered.
  • These updates are also a defence against the TCP SYN Flooding Attacks which are patched in updates, only. So, we encourage customers to get their system updated.

Although, at ZNetLive we have tested all the patches, we humbly request customers also, to review at their end. We understand that security updates are often viewed as inconvenience but, in real they are the best defence against the common viruses, malware or any other security threats prevalent online.

Customers need to test each patch’s compatibility with business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by the customers. To know more, customers can use ZNetLive’s 24×7 Member Panel for immediate resolution.

All AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or requesting for such assistance from us.

Important Notice: Prevention is always better than cure, so we strongly advise customers to take backups to prevent data loss situations so that they recover their data in the event of data loss or corruption. ZNetLive is not liable for any damage caused due to any data loss.

Customers may perform simulations of a disaster recovery scenario to ensure that they are adequately prepared for the same. ZNetLive offers comprehensive backup and disaster recovery, security solutions to help customers in times of such disasters. For more details, please contact our sales team.

Note:
Click here to download the details of Windows Patches released in September 2020.
Click here to download the details of cPanel Patches released in September 2020.

Resolved Issues
Oct 1 2020

Schedule Plesk panel up-gradation activity

This is to inform our customers that we have scheduled Plesk panel (from Onyx to Obsidian) up-gradation activity on below servers. During the activity time, the services will become unavailable.

Schedule Time: After 11 PM IST

Expected down time: 1 -2 hour

ServersActivity Date
wpmanaged.cloudhostdns.net02-10-2020
cloudhosting.cloudhostdns.net05-10-2020
sharedlinux-new.cloudhostdns.net06-10-2020
resellerlinux.cloudhostdns.net06-10-2020
resellerlinux-new.cloudhostdns.net06-10-2020

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Update 1: Activity has been completed for server “wpmanaged.cloudhostdns.net”.

Update 2: Activity has been completed for server “cloudhosting.cloudhostdns.net”.

Update 3: Activity has been completed for servers “sharedlinux-new.cloudhostdns.net, resellerlinux.cloudhostdns.net and resellerlinux-new.cloudhostdns.net”.

Resolved Issues
Sep 25 2020

Urgent maintenance on servers “ lnx25.securehostdns.com and lnx7sg-u.securehostdns.com ”

This is to inform our customers that we have scheduled BIOS update activity on below servers. During the activity time, the services will become unavailable.

Schedule Date & Time: 26th September 2020, 1:00 AM – 5:00 AM IST

Affected servers: lnx25.securehostdns.com and lnx7sg-u.securehostdns.com

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Resolved Issues
Sep 21 2020

Urgent maintenance on servers “ PleskIDC6.securehostdns.com IDCSQL-03.securehostdns.com Bindiadb.securehostdns.com IDCMAIL-03.securehostdns.com Sqlpleskindia1.securehostdns.com ”

This is to inform our customers that we have an urgent maintenance of our below servers due to storage maintenance. During the activity time, the services will become unavailable.

Schedule Date & Time: 21th September 2020, 6:00 PM – 22st September 2020, 7:00 AM IST

Affected servers:

PleskIDC6.securehostdns.com
IDCSQL-03.securehostdns.com
Bindiadb.securehostdns.com
IDCMAIL-03.securehostdns.com
Sqlpleskindia1.securehostdns.com

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Resolved Issues
Sep 20 2020

Urgent maintenance on servers “ WEBIDC-06, IDCMAIL-02 and Webidc-07 ”

This is to inform our customers that we have an urgent maintenance of our below servers due to PDU issue. During the activity time, the services will become unavailable.

Schedule Date & Time: 20th September 2020, 6:00 PM – 21st September 2020, 7:00 AM IST

Affected servers: WEBIDC-06, IDCMAIL-02 and Webidc-07

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]e.com.

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Resolved Issues
Sep 20 2020

Urgent maintenance on servers “ blynx4.securehostdns.com ”

This is to inform our customers that we have an urgent maintenance of our below servers due to hard disk error. During the activity time, the services will become unavailable.

Schedule Date & Time: 20th September 2020, 8:00 PM – 21st September 2020, 1:00 AM IST

Affected server: blynx4.securehostdns.com

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Resolved Issues
Sep 20 2020

Urgent maintenance on server “ WebIDC5 ”

This is to inform our customers that we have an urgent maintenance of our below servers due to hard disk error. During the activity time, the services will become unavailable.

Schedule Date & Time: 20th September 2020, 8:30 AM – 20th September 2020, 10:30 AM IST

Affected server: Webidc5

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Resolved Issues
Sep 19 2020

Urgent maintenance on servers “ lnx7sg-u.securehostdns.com and lnx25.securehostdns.com ”

This is to inform our customers that we have an urgent maintenance of our below servers due to hard disk error. During the activity time, the services will become unavailable.

Schedule Date & Time: 19th September 2020, 7:00 PM – 20th September 2020, 7:00 AM IST

Affected servers: lnx7sg-u.securehostdns.com and lnx25.securehostdns.com

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

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