Real Time Updates About Different Issues at ZNetLive

Real Time Updates About Different Issues at ZNetLive

Live update on service issues and scheduled maintenances at ZNetLive
cheduled upgradation activity featured image
Oct 7 2019

cPanel and Windows critical patch updates for the month of September 2019

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of September 2019.

This is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions.

Although, we have tested all the patches at our end, but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So, to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Prevention is always better than cure, so we strongly advise you to take backups to prevent data loss situations and recover your data in the event of data loss or corruption.

Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

Please do not ignore these notifications as they consist of important update alerts. These updates are also a defense against the TCP SYN Flooding Attacks which are patched in updates, only. So we recommend you to get your system updated.

ZNetLive is not liable for any damage caused due to any data loss.

For more details, please contact our sales team.

Note: Click here to download the details of Windows Patches released in September 2019.
Click here to download the details of cPanel Patches released in September 2019.

Resolved Issues
Oct 1 2019

ZNetLive Phone Support Unavailable on Gandhi Jayanti : 2nd October, 2019 (8:00 A.M.) to 3rd October, 2019 (8:00 A.M.)

Dear Customer,
Warm Greetings from ZNetLive!

This is to inform you that our phone support system will not be available from Wednesday, October 2nd, 2019, 8:00 A.M. till Thursday, October 3rd, 2019, 8:00 A.M. on the auspicious occasion of Gandhi Jayanti.

During this period, you can contact us through our chat and ticket support system.

Thanking you in anticipation of your patience and support.

Regards,

ZNetLive Team

Resolved Issues
Oct 1 2019

Urgent maintenance on server blynx7.cloudhostdns.net

This is to inform you that we are facing technical issue in our reseller server and our team is working on it to resolve the issue.

Affected server name: blynx7.cloudhostdns.net

Our helpdesk is fully staffed on phone and chat to address your queries. You can also raise ticket if you need any help.

We apologize for the inconvenience caused to you. Thank you for your patience and understanding.

[ Update 1 , 01 Oct ] : It may take up to next 4-6 hours.

[ Update 2 , 01 Oct ]: We are working on this to resolve as sson as possilbe, It seems may take up to next 6-8 hours More.

[Update 3, 02 Oct ] : As we have faced the File System corruption on server, we have already tried to repair it but unfortunately it did not help us to recover the server, so we have started to recover the whole server from available last backup.

Some of the Domain/Websites are restored and working fine, as well restoration process still going on for the remaining Domain/Website, Your patience will be highly appreciated.

Stay tune for the further updates on this Page.

Resolved Issues
Sep 27 2019

Emergency Storage Cluster Maintenance activity on 27th and 28th September

Dear Customer,
Warm Greetings from ZNetLive!

This is to inform you that we have scheduled a storage cluster maintenance activity today to strengthen the network hardware. There will be no impact on your services as such, but there may be minor network fluctuation as a result of this activity.


The maintenance schedule is as follows:

Date & Time: Friday (11:00 PM) 27th September, 2019 to Saturday (1:00 AM), 28th September, 2019.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at [email protected]. In case of any queries/doubts, you can also address us at (91) 141 4070666.

Please be patient and support us in our endeavor of serving you with better facilities.

We regret any inconvenience caused due to this maintenance.

Regards,

ZNetLive Team

Resolved Issues
Sep 24 2019

Emergency storage cluster maintenance activity on 24th and 25th September

This is to inform you that we have scheduled a storage cluster maintenance activity today to strengthen the network hardware. There will be no impact on your services as such, but there may be minor network fluctuation as a result of this activity.

The maintenance schedule is as follows:

Date & Time: Tuesday (11:00 PM) 24th September, 2019 to Wednesday (1:00, AM), 25th September, 2019.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at [email protected].
In case of any queries/doubts, you can also address us at (91) 141 4070666.

Please be patient and support us in our endeavor of serving you with better facilities.

We regret any inconvenience caused due to this maintenance.

Resolved Issues
Sep 23 2019

Urgent Network Issue at Noida DC: Monday,23rd September 2019.

We are observing some backend storage connectivity loss due to a connecting switch failure, impacting server’s public accessibility. The team is coordinating with DC/ISP to fix this issue.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at [email protected], in case of any queries/doubts.

Please be patient and support us in our endeavor of serving you with better network facility.

Thank you for your co-operation and support.

Update-1 – It may take 3-5 hours more to fix this issue.

Update-2 – Issue has been fixed

Resolved Issues
Sep 17 2019

ZNetLive Phone Support Unavailability

Dear Customer,

Warm greetings from ZNetLive!

If you are still not able to reach us through the phone support, come to live chat and let us know. We will call you back immediately.

Thank you for your patience.

Regards,

Team ZNetLive

Resolved Issues
Sep 13 2019

Urgent Network Issue at Noida DC: Friday,13th September 2019.

We are observing some backend storage connectivity loss due to a connecting switch failure, impacting server’s public accessibility. The team is coordinating with DC/ISP to fix this issue.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at [email protected], in case of any queries/doubts.

Please be patient and support us in our endeavor of serving you with better network facility.

Thank you for your co-operation and support.

Update-1 – It may take 3-5 hours more to fix this issue.

Update-2 – It may take 4-6 hours more to fix this issue.

Update-3 – The issue has been resolved and under monitoring.

Resolved Issues
Sep 9 2019

ZNetLive Phone Support Unavailability

Dear Customer,

Warm greetings from ZNetLive!

If you are still not able to reach us through the phone support, come to live chat and let us know. We will call you back immediately.

Thank you for your patience.

Regards,

Team ZNetLive

Resolved Issues
Sep 7 2019

ZNetLive Phone Support Lines down due to an emergency maintenance activity

This is to notify you that due to an emergency maintenance work by the local Internet Service Provider (ISP), our ZNetLive Phone Support lines are down. We are working closely with the ISP to resolve this. Because of this issue, we will not be able to take any incoming phone calls or make outgoing calls to resolve queries via phone. Please be assured that we will continue to address your support queries via LiveChat and by Support Tickets logged using your control panel.

Most importantly, the services that you have procured from ZNetLive will continue to operate as normal and they will not be impacted by this issue. We are expecting the issue to be resolved by the ISP within 2 to 3 hours today, as per the last communication from the ISP.

We apologize for any inconvenience. Thanks for your patience and understanding.

Keep checking ZNetLive Status for any further updates.

cheduled upgradation activity featured image
Sep 5 2019

cPanel and Windows critical patch updates for the month of August 2019

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of August 2019.

This mail is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions.

Although, we have tested all the patches at our end, but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So, to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Prevention is always better than cure, so we strongly advise you to take backups to prevent data loss situations and recover your data in the event of data loss or corruption.

Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

Please do not ignore these notifications as they consist of important update alerts. These updates are also a defense against the TCP SYN Flooding Attacks which are patched in updates, only. So we recommend you to get your system updated.

ZNetLive is not liable for any damage caused due to any data loss.

For more details, please contact our sales team.

Note: Click here to download the details of Windows Patches released in August 2019.
Click here to download the details of cPanel Patches released in August 2019.

Resolved Issues
Aug 6 2019

cPanel and Windows critical patch updates for the month of July 2019

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of July 2019.

This mail is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions.

Although, we have tested all the patches at our end, but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So, to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Prevention is always better than cure, so we strongly advise you to take backups to prevent data loss situations and recover your data in the event of data loss or corruption.

Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

Please do not ignore these notifications as they consist of important update alerts. These updates are also a defense against the TCP SYN Flooding Attacks which are patched in updates, only. So we recommend you to get your system updated.

ZNetLive is not liable for any damage caused due to any data loss.

For more details, please contact our sales team.

Note: Click here to download the details of Windows Patches released in July 2019.
Click here to download the details of cPanel Patches released in July 2019.

Resolved Issues
Jul 29 2019

ZNetLive Phone Support Lines down due to an emergency maintenance activity

This is to notify you that due to an emergency maintenance work by the local Internet Service Provider (ISP), our ZNetLive Phone Support lines are down. We are working closely with the ISP to resolve this. Because of this issue, we will not be able to take any incoming phone calls or make outgoing calls to resolve queries via phone. Please be assured that we will continue to address your support queries via LiveChat and by Support Tickets logged using your control panel.

Most importantly, the services that you have procured from ZNetLive will continue to operate as normal and they will not be impacted by this issue. We are expecting the issue to be resolved by the ISP within 2 to 3 hours today, as per the last communication from the ISP.

We apologize for any inconvenience. Thanks for your patience and understanding.

Keep checking ZNetLive Status for any further updates.

Resolved Issues
Jul 18 2019

Migration of cPanel to Plesk from 19th July 2019 07.00PM to 20th July 2019 07:00AM

This is to inform you that we are going to migrate control panel from cPanel to Plesk in our Server “edu.cloudhostdns.net” which is non ROI hosting server.

Upgradation Description: During this activity, we will be migrating website along with database and mail.

Upgradation Date: Friday, 19 July, 2019.

Upgradation Time: The migration will start on Friday, 19th July 2019 at 7:00 PM IST and will be completed by Saturday, 20th July 2019 till 7:00 AM IST.

Important: There will be no data loss in this activity but we still request you to take backup of your website at your local end from cPanel backup utility.

After migration, you can access control panel via url: https://edu.cloudhostdns.net:8443/ with the same username and password.

Also you can access webmail via url: http://webmail.yourdomain.com/ –OR– https://webmail.yourdomain.com/ where yourdomain.com should be your registered domain.

Expected Downtime: We will do the activity such that there will be no downtime for your website and email. But in case of technical issue, we are expecting a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

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