Real Time Updates About Different Issues at ZNetLive

Real Time Updates About Different Issues at ZNetLive

Live update on service issues and scheduled maintenances at ZNetLive
cheduled upgradation activity featured image
Apr 2 2020

Scheduled maintenance activity on Acronis Cyber Cloud by Team Acronis on 2nd April, 2020

Dear Customer,

Greetings from ZNetLive!

This is to inform you about a maintenance activity planned by Acronis team to improve the stability of Acronis Cloud Platform.

During this time, the Acronis Management Console may become unavailable for up to 5 minutes. Backup and/ or Restore operations will not be affected during the activity.

Maintenance timeline (GMT +08): 02 April 2020 (07:00 PM) – 02 April 2020 (08:00 PM)

Maintenance timeline (GMT +00): 02 April 2020 (11:00 AM) – 02 April 2020 (12:00 PM)

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at [email protected].

In case of any queries/doubts, you can also call us at (91) 141 4070666.

Please be patient and support us in our endeavor of serving you with better facilities.

We regret any inconvenience that will be caused due to this maintenance.

Regards,

Team ZNetLive

Resolved Issues
Mar 31 2020

ZNetLive site, member panel and RackNap site to remain inaccessible on 31st March 2020 for financial year end activities

Dear Customer,
Greetings from ZNetLive!

This is to inform you that we are performing financial year end processes on the system.

During this activity, following URLs will remain inaccessible to you:

ZNetLive Marketplace: https://www.znetlive.com/,

ZNetLive Member Panel: https://manage.znetlive.com/memberp/ and

RackNap Marketplace: https://www.racknap.com/

However, it will not impact any of your services.

Maintenance Timeline: Tuesday, 31 March 2020 (11:45 P.M) to Wednesday, 1 April 2020 (12:45 A.M)

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period.

Please feel free to get in touch with our support team at [email protected].

In case of any queries/doubts, you can also call us at (91) 141 4070666.

Please be patient and support us in our endeavor of serving you with better facilities.

We regret any inconvenience that will be caused due to this maintenance.

cheduled upgradation activity featured image
Mar 31 2020

Scheduled maintenance activity on Acronis Cyber Cloud by Team Acronis on 7th April, 2020

Dear Customer,

Greetings from ZNetLive!

This is to inform you about a maintenance activity planned by Acronis team to update the Acronis Cloud Platform to the latest version.

During this time, the Acronis Management Console may become unavailable for up to 5 minutes. Backup and/ or Restore operations will not be affected during the activity.

Maintenance timeline (GMT +08): 07 April 2020 (03:00 PM) – 07 April 2020 (05:00 PM)

Maintenance timeline (GMT +00): 07 April 2020 (07:00 AM) – 07 April 2020 (09:00 AM)

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at [email protected].

In case of any queries/doubts, you can also call us at (91) 141 4070666.

Please be patient and support us in our endeavor of serving you with better facilities.

We regret any inconvenience that will be caused due to this maintenance.

Regards,

Team ZNetLive

Resolved Issues
Mar 27 2020

Scheduled maintenance activity on Acronis Cyber Cloud by Team Acronis

Dear Customer,

This is to inform you about a maintenance activity planned by Acronis Cloud Platform team. During this activity, they will release Acronis Cyber Cloud 9.0.

During this time, the Acronis Management Console, Backup Console, Backup and/ or Restore operations, Web Restore, Files Cloud, Disaster Recovery Cloud and Notary may become unavailable for up to 2 hours.

Maintenance timeline (GMT +08): 27 March 2020 (03:00 PM) – 27 March 2020 (09:00 PM)

Maintenance timeline (GMT +00): 27 March 2020 (07:00 AM) – 27 March 2020 (01:00 PM)

Acronis Cyber Cloud 9.0. release notes can be found here.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at [email protected].

In case of any queries/doubts, you can also call us at (91) 141 4070666.

Please be patient and support us in our endeavor of serving you with better facilities.

We regret any inconvenience that will be caused due to this maintenance.

Regards,

Team ZNetLive

Resolved Issues
Mar 9 2020

ZNetLive Phone Support Unavailable on Holi : 10th March, 2020 (8:00 A.M.) to 11th March, 2020 (8:00 A.M.)

Dear Customer,

Our phone support system will not be available from Tuesday, March 10th, 2020, 8:00 A.M. till Wednesday, March 11th, 2020, 8:00 A.M. on the auspicious occasion of Holi.

During this period, you can contact us through our chat and ticket support system.

Thanking you in anticipation of your patience and support.

Regards,

ZNetLive Team

cheduled upgradation activity featured image
Mar 5 2020

cPanel and Windows critical patch updates for the month of February 2020

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of February 2020.

This is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions.

Although, we have tested all the patches at our end, but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So, to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Prevention is always better than cure, so we strongly advise you to take backups to prevent data loss situations and recover your data in the event of data loss or corruption.

Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

Please do not ignore these notifications as they consist of important update alerts. These updates are also a defense against the TCP SYN Flooding Attacks which are patched in updates, only. So we recommend you to get your system updated.

ZNetLive is not liable for any damage caused due to any data loss.

For more details, please contact our sales team.

Note: Click here to download the details of Windows Patches released in February 2020.
Click here to download the details of cPanel Patches released in February 2020.

cheduled upgradation activity featured image
Mar 5 2020

Important Security Advisory: Let’s Encrypt to Revoke Millions of TLS Certs due to CAA Bug

Dear Customer,

According to a report, Let’s Encrypt, that provides free and open TLS certificates will revoke 3 million certificates because of a severe vulnerability found in them.

This move could mean that the websites of the companies that rely on these certificates to protect sensitive data flow could be identified as insecure, or rendered unavailable.

The flaw, Certificate Authority Authorization (CAA) bug could allow unauthenticated remote attackers to take control of a TLS certificate on a website, get access to the web traffic and gather critical data.

The certificates were revoked on March 4 itself. Hence, our ZNet Technical Team strongly recommends that you switch over from Free TLS certificates to more advanced SSL certificates. Go through the resource link shared below to know more about the SSL certificates.

https://www.znetlive.com/ssl-certificates/

We at ZNetLive, always encourage our customers to pursue the best practices of security to keep their data protected against vulnerabilities.

In case of any issue, please contact ZNetLive support team at [email protected].

Best Regards,

Team ZNetLive

Resolved Issues
Mar 3 2020

Scheduled maintenance activity on Acronis Cyber Cloud by Team Acronis

Dear Customer,

Greetings from ZNetLive!

This is to inform you about a maintenance activity planned by Acronis Cloud Platform team. During this activity, they will be performing infrastructure maintenance in data center we are using.

During this time, the backup console will become unavailable for 2 minutes.

Maintenance timeline (GMT +08): 11 March 2020 (04:30 PM) – 11 March 2020 (05:30 PM)

Maintenance timeline (GMT +00): 11 March 2020 (08:30 AM) – 11 March 2020 (09:30 AM)

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at [email protected].

In case of any queries/doubts, you can also call us at (91) 141 4070666.

Please be patient and support us in our endeavor of serving you with better facilities.

We regret any inconvenience that will be caused due to this maintenance.

Regards,

Team ZNetLive

Resolved Issues
Feb 20 2020

Scheduled maintenance activity of Notary services by Acronis

Dear Customer,

Greetings from ZNetLive!

This is to inform you about a maintenance activity planned by Acronis Cloud Platform team. During this activity, they will be migrating US2 to US6 Notary services.

During this time, the Notary services in all DC will become unavailable.

Maintenance timeline (GMT -05): 20 February 2020 (07:00 PM) – 20 February 2020 (11:00 PM)

Maintenance timeline (GMT +00): 21 February 2020 (12:00 AM) – 21 February 2020 (04:00 AM)

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at [email protected].

In case of any queries/doubts, you can also call us at (91) 141 4070666.

Please be patient and support us in our endeavor of serving you with better facilities.

We regret any inconvenience that will be caused due to this maintenance.

Regards,

Team ZNetLive

cheduled upgradation activity featured image
Feb 19 2020

Important Security Advisory: WordPress Plugin ‘ThemeGrill Demo Importer’ found vulnerable

Dear Customer,

According to a report, a popular WordPress theme plugin, ‘ThemeGrill Demo Importer’ that comes with free as well as premium themes sold by the software development company, ThemeGrill, contains a severe vulnerability.

The flaw could allow unauthenticated remote attackers get administrative privileges and wipe the entire database of targeted websites to its default state, after which they will also be automatically logged in as an administrator, allowing them to take complete control over the sites.

As per the researchers, the following versions are vulnerable: ThemeGrill Demo Importer plugin version 1.3.4 up to 1.6.1, all released in the last 3 years.

Please make sure that all the theme/plugins are also up to date along with WordPress to avoid such issues.

We at ZNetLive, always encourage our customers to pursue the best practices of security to keep their systems updated, protected and patched against vulnerabilities.

In case of any issue with your WordPress platform, please contact ZNetLive support team at [email protected]

Resolved Issues
Jan 30 2020

Urgent maintenance on server cloudhosting.cloudhostdns.net

This is to inform you that we are facing technical issue with one of the disks
in our shared server and our team is working on it to resolve the issue.

Affected server name: cloudhosting.cloudhostdns.net

Maintenance Window: 3AM – 4AM 31st Jan 2020 IST

During this time, the websites will become unavailable for up to 60 minutes.

Our help desk is fully staffed on phone and chat to address your queries. You can also raise ticket if you need any help.

We apologize for the inconvenience caused to you. Thank you for your
patience and understanding.

Stay tune for the further updates on this Page.

Resolved Issues
Jan 29 2020

Urgent maintenance on server wpmanaged.cloudhostdns.net

This is to inform you that we are facing technical issue with one of the disks
in our shared server and our team is working on it to resolve the issue.

Affected server name: wpmanaged.cloudhostdns.net

Maintenance Window: 3AM – 4AM 30th Jan 2020

During this time, the websites will become unavailable for up to 60 minutes.

Our help desk is fully staffed on phone and chat to address your queries. You can also raise ticket if you need any help.

We apologize for the inconvenience caused to you. Thank you for your
patience and understanding.

Stay tune for the further updates on this Page.

Resolved Issues
Jan 17 2020

Scheduled maintenance activity of Acronis Cyber Cloud components

This is to inform you about a maintenance activity planned by Acronis Cloud Platform team. During this activity, they will be updating Acronis Cyber Cloud components to the latest version.

During this time, the Backup Console and Cloud console will become unavailable for up to 5 minutes. However, Backup and Restore operations will not be affected.

Maintenance timeline (GMT +08): 22 January 2020 (07:15 PM) to 22 January 2020 (07:30 PM)
Maintenance timeline (GMT +00): 22 January 2020 (11:15 AM) to 22 January 2020 (11:30 AM)

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at [email protected].

In case of any queries/doubts, you can also call us at (91) 141 4070666.

Please be patient and support us in our endeavor of serving you with better facilities.

We regret any inconvenience caused due to this maintenance.

Resolved Issues
Jan 9 2020

cPanel and Windows critical patch updates for the month of December 2019

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of December 2019.

This mail is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions.

Although, we have tested all the patches at our end, but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So, to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Prevention is always better than cure, so we strongly advise you to take backups to prevent data loss situations and recover your data in the event of data loss or corruption.

Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

Please do not ignore these notifications as they consist of important update alerts. These updates are also a defense against the TCP SYN Flooding Attacks which are patched in updates, only. So we recommend you to get your system updated.

ZNetLive is not liable for any damage caused due to any data loss.

For more details, please contact our sales team.

Note: Click here to download the details of Windows Patches released in December 2019.
Click here to download the details of cPanel Patches released in December 2019.

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