Real Time Updates About Different Issues at ZNetLive

Real Time Updates About Different Issues at ZNetLive

Live update on service issues and scheduled maintenances at ZNetLive
cheduled upgradation activity featured image
Nov 7 2017

cPanel and Windows critical patch updates for the month of October 2017

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of October 2017.

This mail is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 server versions.

Although, we have tested all the patches at our end but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

– Expected Downtime: 30-45 mins

– Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

This will help you recover your data in the event of data loss or corruption.

For more details, please contact our sales team.

Note:

Click here to download  the details of Windows Patches released in October 2017.
Click here to download  the details of cPanel Patches released in October 2017.

Resolved Issues
Nov 3 2017

Maintenance Activity : Phone Support System (EPBX) : Sunday, 5th November, 2017

This is to notify you that due to a scheduled maintenance work on our phone support system, it will not be available from 8:00 AM to 11:00 PM on 5th Nov. 2017 (Sunday). Because of this, we will be unable to take any incoming phone calls or make outgoing calls to resolve your queries on the phone. Please be assured that we will continue to address your support queries via LiveChat and by Support Tickets logged using your control panel.

Most importantly, your services what you have procured from ZNetLive will continue to operate as normal and they will not be impacted by this maintenance.

We apologize for any inconvenience caused to you. Thank you for your patience and understanding.

Resolved Issues
Oct 26 2017

Emergency: PRI Lines Down

We are facing issue with our PRI lines at ISP end. Hence impacting our phone lines down. We will be unreachable via phone till the issue is resolved.

We are expecting this to be resolved by 26/10/2017 afternoon 2PM.

Our support is available via chat and tickets.

We apologies for the inconvenience.

Thanks.

Resolved Issues
Oct 17 2017

ZNetLive Phone Support Unavailable on Diwali and Govardhan Pooja : 19/10/17 8:00 A.M. to 21/10/17 8:00 A.M.

Wishing you a very happy Diwali!

This is to inform you that our phone support system will not be available from Thursday, October 19, 2017, 8:00 A.M. till Saturday, October 21, 2017, 8:00 A.M. on the auspicious occasion of Diwali and Govardhan Pooja.

During this period, you can contact us through our chat and ticket support system.

Thanking you in anticipation of your patience and support.

Resolved Issues
Oct 6 2017

cPanel and Windows critical patch updates for the month of September 2017

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of September 2017.

This mail is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 server versions.

Although, we have tested all the patches at our end but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

– Expected Downtime: 30-45 mins

– Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

This will help you recover your data in the event of data loss or corruption.

For more details, please contact our sales team.

Note:

Click here to download  the details of Windows Patches released in September 2017.
Click here to download  the details of cPanel Patches released in September 2017.

Resolved Issues
Oct 5 2017

Urgent Server Maintenance Notice: Thursday, October 5th, 2017

This is to inform you that we are facing OS corruption issue with the INDIANIDC server, due to which server is going down frequently. We are trying to repair server OS that might take some time.

Maintenance Date : Thursday, 5th October 2017

Maintenance Time : 10.00 A.M.

Duration: 4-6 hours

Important: There will be no data loss during this process, but your websites will remain unavailable during this maintenance.

Communication Plan: Our helpdesk will be fully functional and staffed during the activity. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of the maintenance process.

Please be patient & support us in our endeavor of serving you with better network facility.

Thank you for your co-operation and support.

*********************

Update:1  4:00 PM  –    Due to major corruption on server OS, its not recovered completely.  We are moving services on new server and will take another 2-3 hours.

Update:2  11:00AM  – Migration was completed last night and all services working fine.

Resolved Issues
Sep 29 2017

Urgent Network Maintenance Activity at Noida DC : Friday,29th September, 2017.

This is to inform you that due to some critical issues, we are conducting an urgent network maintenance activity at our Noida Facility.

Urgent Maintenance Date: Friday, 29th September 2017

Urgent Maintenance Time: 12:00 PM to 7:00 AM

Expectation from your end : If you have setup any network drive connection between server (VPS/Dedicated Servers) or NAS backup drive(VPS/Dedicated Server) then, please verify its connectivity after completing the activity.

There is no complete downtime but you may face network fluctuation during the activity. Please do not update on the server during the scheduled activity.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com, in case of any queries/doubts.

Please be patient & support us in our endeavor of serving you with better network facility.

Thank you for your co-operation and support.

 

Update: Issue was till 1st of Oct’17 and now it has been resolved. There will be no any network fluctuation now.

Resolved Issues
Sep 28 2017

Urgent Maintenance Activity Notice : Thursday, 28thSeptember,2017

This is to inform you that we are conducting an urgent maintenance activity, as our base server MB-3 is getting RAID failure issue, due to which servers WEBIDC3,WEBIDC7, BwinDB will get effected.

Please note that all the services related to the above mentioned servers will remain unavailable during this maintenance .

 Activity Time : 1 P.M. onwards on Thursday, 28th September,2017

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com, in case of any queries/doubts.

We regret any inconvenience caused due to this maintenance.

Keep visiting http://znetlivestatus.com for further updates!

———————————

Update 1 8:00 PM – Disk again not responding and some corruption in disk.  We are moving services on other server and it may take 6-8 hours.

Update 2 4:00 AM, 29th September 2017 – WebIDC3 and BwinDB server issue fixed and moved on new hardware.

Update 3 8:00 AM, 29th September 2017 – Webidc7 server movement is in progress and will take another 2-3 hours due to slow data copy from corrupted disk.

Update 4 :  Movement completed and all servers and services working fine now.

Resolved Issues
Sep 27 2017

Scheduled maintenance activity at Indian DC-Noida: Thursday, 28th September, 2017.

This is to inform you that we are conducting a network maintenance activity at our Noida Facility.

Scheduled Maintenance Date: Thursday, 28th September, 2017

Scheduled Maintenance Time: 12:00 AM to 2:00 AM

Expectation from your end :  If you have setup any network drive connection between server (VPS/Dedicated Servers) or NAS backup drive(VPS/Dedicated Server) then, please verify its connectivity after completing the activity.

There is no complete downtime but you may face network fluctuation during the activity. Please do not update on the server, during the scheduled activity.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com, in case of any queries/doubts.

Please be patient & support us in our endeavor of serving you with better network facility.

Thank you for your co-operation and support.

 

Resolved Issues
Sep 15 2017

ZNetLive Phone Support will be unavailable due to maintenance : Friday,15th September, 2017 till 5 P.M.

This is to inform you that our phone support system will not be available on Friday, September 15th , 2017 till 5:00 P.M. due to maintenance, in the organization.

During this period, you can contact us through our chat and ticket support system.

Thanking you in anticipation of your patience and support.

We will keep you posted for further updates.

Resolved Issues
Sep 8 2017

cPanel and Windows critical patch updates for the month of August 2017

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of August 2017.

This mail is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 server versions.

Although, we have tested all the patches at our end but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

This will help you recover your data in the event of data loss or corruption.

For more details, please contact our sales team.

Note:

Click here to download the details of Windows Patches released in August 2017.
Click here to download the details of cPanel Patches released in August 2017.

Resolved Issues
Sep 7 2017

Scheduled Network Maintenance Activity Notice: Friday, 8th September and Saturday, 9th September 2017

This is to inform you that we are conducting a scheduled network maintenance activity to provide you with better services.

Scheduled Maintenance Date: Friday, 8th September 2017 and,

Saturday, 9th September 2017

Scheduled Maintenance Time: 09:00 PM to 06:00 AM

Expectation from your end : If you have setup any network drive connection between server (VPS/Dedicated Servers) or NAS backup drive(VPS/Dedicated Server) then, please verify its connectivity after completing the activity.

There is no complete downtime but you may face network fluctuation during the activity. Please do not update on the server during the scheduled activity.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com, in case of any queries/doubts.

Please be patient & support us in our endeavor of serving you with better network facility.

Thank you for your co-operation and support.

Resolved Issues
Aug 21 2017

Scheduled Maintenance Activity- Pleskidc6 Server

Dear Customer,

We are facing some performance degradation issue with server and all services response slow.  We will performance some hardware / OS diagnose on server tonight.

All the service running on this server: MySQL, SmarterMail, Web Services, DNS will be down during activity.

Start Time: Monday, 21st August 2017 10:00 PM

Duration: 3-5 hours

Important: There will be no data loss during this process.

Communication Plan: Our helpdesk will be fully functional and staffed during the activity. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process.

Thanks,

ZNET Team

 

Resolved Issues
Aug 14 2017

ZNetLive Phone Support Unavailable on Independence Day : 15th August, 2017 (8:00 A.M.) to 16th August, 2017 (8:00 A.M.)

Wishing you a very happy Independence day!

This is to inform you that our phone support system will not be available from Tuesday, August 15th , 2017, 8:00 A.M. till Wednesday, August 16th, 2017, 8:00 A.M. on the auspicious occasion of Independence Day.

During this period, you can contact us through our chat and ticket support system.

Thanking you in anticipation of your patience and support.

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