Real Time Updates About Different Issues at ZNetLive

Real Time Updates About Different Issues at ZNetLive

Live update on service issues and scheduled maintenances at ZNetLive
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Sep 18 2020

Urgent maintenance on servers “ PleskIDC4 and IDCSQL2 ”

This is to inform our customers that we have an urgent maintenance of our below servers due to PDU issue. During the activity time, the services will become unavailable.

Schedule Date & Time: 19th September 2020, 4:00 AM – 7:00 AM IST

Impact servers: PleskIDC4 and IDCSQL2

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

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Sep 18 2020

Urgent maintenance on servers “ Blynx7.cloudhostdns.net and lnx36.securehostdns.com ”

This is to inform our customers that we have an urgent maintenance of our below servers due to hard disk error. During the activity time, the services will become unavailable.

Schedule Date & Time: 18th September 2020, 7:00 PM – 19th September 2020, 6:00 AM IST

Impact servers: Blynx7.cloudhostdns.net and lnx36.securehostdns.com

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Resolved Issues
Sep 17 2020

Urgent maintenance on servers “ Webidc3 and Webidc4 ”

This is to inform our customers that we have an urgent maintenance of our below servers due to CPU FAN replacement. During the activity time, the services will become unavailable.

Schedule Date & Time: 17th September 2020, 4:45 PM – 7:00 PM IST

Impact servers: Webidc3 and Webidc4

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Resolved Issues
Sep 17 2020

Urgent maintenance on servers “edu.cloudhostdns.net, blnx3.securehostdns.com, and sharedlinux.cloudhostdns.net”

This is to inform our customers that we have an urgent maintenance of our below servers due to hard disk error. During the activity time, the services will become unavailable.

Schedule Date & Time: 17th September 2020, 7:00 PM – 18th September 2020, 6:00 AM IST

Impact servers: edu.cloudhostdns.net, blnx3.securehostdns.com, and sharedlinux.cloudhostdns.net

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Resolved Issues
Sep 16 2020

Urgent maintenance on servers “wp.cloudhostdns.net, sharedlinux-new.cloudhostdns.net, and linuxindia2.securehostdns.com”

This is to inform our customers that we have an urgent maintenance of our below servers due to hard disk error. During the activity time, the services will become unavailable.

Schedule Date & Time: 16th September 2020, 8:00 PM – 17th September 2020, 6:00 AM IST

Impact servers: wp.cloudhostdns.net, sharedlinux-new.cloudhostdns.net, and linuxindia2.securehostdns.com

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Resolved Issues
Sep 15 2020

Urgent maintenance on servers “Linuxindia.securehostdns.com and resellerlinux-new.cloudhostdns.net”

This is to inform our customers that we have an urgent maintenance of our below servers due to hard disk error. During the activity time, the services will become unavailable.

Schedule Date & Time: 15th September 2020, 9:00 PM – 16th September 2020, 6:00 AM IST

Impact servers: Linuxindia.securehostdns.com and resellerlinux-new.cloudhostdns.net

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Resolved Issues
Sep 14 2020

Urgent maintenance on servers “resellerlinux.cloudhostdns.net, and sharedhosting.cloudhostdns.net”

This is to inform our customers that we have an urgent maintenance of our below servers due to hard disk error. During the activity time, the services will become unavailable.

Schedule Date & Time: 14th September 2020, 10:00 PM – 15th September 2020, 6:00 AM IST

Impact servers: resellerlinux.cloudhostdns.net and sharedhosting.cloudhostdns.net

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Resolved Issues
Sep 12 2020

Urgent maintenance on servers “albatross.securehostdns.com, and lnxind3.cloudhostdns.net”

This is to inform our customers that we have an urgent maintenance of our below servers due to hard disk error. During the activity time, the services will become unavailable.

Schedule Date & Time: 13th September 2020, 10:00 PM – 14th September 2020, 6:00 AM IST

Impact: albatross.securehostdns.com, and lnxind3.cloudhostdns.net

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Resolved Issues
Sep 12 2020

Urgent maintenance on servers “lnx9.cloudhostdns.net and blinux-u.securehostdns.com”

This is to inform our customers that we have an urgent maintenance of our below servers due to hard disk error. During the activity time, the services will become unavailable.

Schedule Date & Time: 12th September 2020, 10:00 PM – 13th September 2020, 6:00 AM IST

Impact: lnx9.cloudhostdns.net and blinux-u.securehostdns.com

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected]

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Resolved Issues
Sep 9 2020

Urgent Rack Movement: Saturday, 12 September 2020

This is to inform our customers that we have planned an urgent Rack movement in our data center due to power load balancing issue.

Date and Time: 12 September 2020, 11:30 PM – 13 September 2020, 06:00 AM IST

Impact: Servers will be rebooted due to this activity. Customers will be notified via support tickets. 

We regret the inconvenience caused to our customers in this regard and look forward to receiving continued support.

Resolved Issues
Sep 9 2020

Emergency Network Maintenance: Friday, 11 September 2020

This is to inform our customers that we have planned an urgent network maintenance activity. During the activity, there will be 10-20 minutes of network fluctuation in our customers’ servers and websites.

Date and Time: 11 September 2020,2:00 AM – 3:00 AM IST

Impact: Network fluctuation in IP Pools (103.35.164.0/23 | 202.66.172.0/24 | 202.66.174.0/24 | 202.66.175.0/24 | 2001:DF0:3A00::1/48)

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected].

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Resolved Issues
Sep 8 2020

Urgent maintenance on server “Webidc13.securehostdns.com”

This is to inform our customers that we have an urgent maintenance of Plesk server “Webidc13.securehostdns.com” due to a Plesk bug. During the activity time, the services will become unavailable.

Date & Time: 08 September 2020, 18:00 – 20:00 Hours IST

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected].

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Sep 8 2020

Security updates for the month of August 2020

In this notification below, you will see very critical information around security that could affect customer services that they have procured via ZNetLive. Please do not ignore these notifications.

  • As part of monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of August 2020.
  • Newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions have been covered.
  • These updates are also a defence against the TCP SYN Flooding Attacks which are patched in updates, only. So, we encourage customers to get their system updated.

Although, at ZNetLive we have tested all the patches, we humbly request customers also, to review at their end. We understand that security updates are often viewed as inconvenience but, in real they are the best defence against the common viruses, malware or any other security threats prevalent online.

Customers need to test each patch’s compatibility with business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by the customers. To know more, customers can use ZNetLive’s 24×7 Member Panel for immediate resolution.

All AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or requesting for such assistance from us.

Important Notice: Prevention is always better than cure, so we strongly advise customers to take backups to prevent data loss situations so that they recover their data in the event of data loss or corruption. ZNetLive is not liable for any damage caused due to any data loss.

Customers may perform simulations of a disaster recovery scenario to ensure that they are adequately prepared for the same. ZNetLive offers comprehensive backup and disaster recovery, security solutions to help customers in times of such disasters. For more details, please contact our sales team.

Note:
Click here to download the details of Windows Patches released in August 2020.
Click here to download the details of cPanel Patches released in August 2020.

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Aug 31 2020

Scheduled maintenance activity on Acronis Cyber Cloud by Team Acronis on 10/11 Sept, 2020

This is to inform our customers about a maintenance activity planned by Acronis team to update the Acronis Cyber Cloud components to the latest version.

During this time, the Backup Console, Files Cloud, DR Cloud, Notary, OB Web Restore, Web Restore, Management Console, Backup and/or Restore operations may become unavailable for up to 2 hours.

Maintenance timeline (GMT +08): 10 September 2020 (09:00 PM) – 11 September 2020 (01:00 AM)

Maintenance timeline (GMT +00): 10 September 2020 (01:00 PM) – 10 September 2020 (05:00 PM)

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Customers may feel free to get in touch with our support team at [email protected].

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

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