This is to inform you that we are going to have a scheduled maintenance activity for https://www.znetlive.com/ and https://manage.znetlive.com in order to provide you with better ZNET services and better performance.

Also, we are performing financial year end processes on the system, due to which ZNetLive’s member panel: https://manage.znetlive.com and ZNetLive website: https://www.znetlive.com will not be accessible to you. 

However, it will not impact any of your services.

The schedule of the activity is as per the given time frame:

Maintenance Window Details :

Schedule Date : Thursday, 31st March, 2016.

Schedule Time :  10:00 P.M. to 2:00 AM (1st April’16)

We regret any inconvenience caused due to this maintenance.

Keep visiting announcement section or http://znetlivestatus.com for further updates!

Thank you in anticipation of your co-operation and support.

Regards,
ZNetLive Team
Website: http://www.znetlive.com/
Call: +91-141-4070666 | India Toll FREE: 1-800-102-9638 (ZNET)
Reg. Office: D-10/52, Opp. Chitrakoot Stadium, Chitrakoot, Vaishali Nagar, Jaipur-21 (India)
Mumbai | Jaipur | US

This is to inform you that due to some technical reasons, our support team will not be available on phone lines on Monday, March 28, 2016 for the duration mentioned below:-

Expected time –11A.M to 12.P.M..

But during this period  you can reach us via Live Chat and Support ticket.

If there is any further change, we will keep you updated through our portal Znetlivestatus.com

Please be patient and any inconvenience is sincerely regretted.

A maintenance will be carried out by Verisign as per the schedule mentioned below:

Maintenance Details :

Date : Sunday, April 17, 2016

Time : 6:30 A.M. IST to 7:15 A.M. IST (1:00 A.M. UTC to 1:45 A.M. UTC )

Duration : 45 Minutes

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look-ups for Verisign TLDs.

This outage will have no impact on the resolution/working of your already registered domain names.

You can get in touch with our support team in case of any queries.

A maintenance will be carried out by the .CA (CIRA) Registry as per the schedule mentioned below :

Maintenance Details :

Date: Thursday,March 24th, 2016

Time:  5:30 AM IST to 7.30AM IST ( 12:00AM UTC to2:00 AM UTC)

Duration: 2 hours

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look-ups for the .CA domain names.

This outage will have no impact on the resolution/working of your already registered domain names.

Kindly get in touch with our support team in case of any queries.

This is to inform that we have a scheduled an urgent migration of blynx5.securehostdns.com server to resolve few hardware related issues.

The maintenance details are as given below:

Server Name: blynx5.securehostdns.com

Maintenance Date : 16^th March, 2016.

Maintenance Time : 16^th March 2:00 PM to 17^th March 10:00 AM.

Expected Downtime : None as such but some latency may be there for 4 to 8 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during this process.

Please be patient if you are not able to access your account as we are doing the migration for better performance and accessibility.

Thanking you in anticipation of your co-operation and support.

Update-1: Server is now under maintenance as we are facing some issues related to hardware. Hence, we are migrating accounts and websites to new server. This process may take another 8 to 10 hours.

Update-2: Server is still under maintenance. It will take some more time to resolve. Please expect an update in next 12 hours.

Dear Customers,

Warm Greetings from ZNetlive!

This is to inform you that our Annual General Meeting is scheduled on March 12, 2016, due to which our support/sales/billing services will not be available on March 12th, 2016.

Services will remain unavailable from 5P.M.-10 P.M.

Important-During this period, support will be unavailable on LiveChat and phone but you can reach us via emails.

You might receive delayed responses during these hours.

Please be patient and any inconvenience is sincerely regretted.

Dear Customer,

Warm Greetings from ZNetLive!

In this dynamic operational environment, wherein, not only applications and data in the production environment are changing consistently but also, are changing consumer needs. So in order to meet growing demands of our customers, we have scheduled migration of our servers from current DC to the new DC wherein, we would be securely moving all our servers, network components, devices and other assets.

This migration exercise will allow us to provide you with better services, performance and  network accessibility.

The schedule of the migration is as per the given time frame:

Migration Window Details :

Scheduled Migration Date : Friday, March 18, 2016.

Scheduled Migration Time:  3.00 P.M.

Expectations from you:- Although we have carefully carved the data center migration strategy, keeping in mind all the facets of IT environment, yet we  strongly recommend all our users to run a full backup –specially of data base and mails that are currently hosted in your subscription with us to your local desktop/laptop/external drive as an extra precaution for this migration exercise.

Expected Downtime: Migration activity is scheduled for 12 hours minimum and maximum up to 48 hours, but if there is any further change, we will keep you updated through our portal Znetlivestatus.com.

Communication Plan: Our helpdesk –support and CRM will be fully functional and staffed on chat, phone and tickets during the migration exercise.

We will keep posting periodic updates on our znetilvestatus.com portal, to keep you fully informed of the status of migration. You can check the status on below URL :

Scheduled DC Migration: Friday, March18, 2016

This data center migration exercise is mandatory as to allow us to serve you better. We appreciate your kind understanding and patience.

Thanks for your co-operation and support. Looking forward to serve you with superior technology.

Regards,
ZNetLive Team
Website: http://www.znetlive.com/
Call: +91-141-4070666 | India Toll FREE: 1-800-102-9638 (ZNET)
Reg. Office: D-10/52, Opp. Chitrakoot Stadium, Chitrakoot, Vaishali Nagar, Jaipur-21 (India)
Mumbai | Jaipur | US

===========

Update:1 at 2:15 PM:: We are prepared for the activity and will start activity sharply at 3:00 PM today.

Update:2 at 3:00 PM:: We have started the activity.

Update:3 at 12:30 AM:: Activity is going as per plan and server relocation is going on.

Update:4 at 06:00 AM:: Server mounting in process.

Update:5 at 9:21 AM:: Servers are racked and cabling is in process.

Update:6 at 8:00 PM:: All services up and running.

Still we will keep everything under observation for next 48 hours.  In case any issue please contact to support.

HDFC is planning a maintenance of their infrastructure. This maintenance schedule is as mentioned below,

Maintenance Window Details:

Maintenance Date: Saturday, February 20th, 2016.

Maintenance Time:  11:00 P.M. to 2:00 A.M

Duration: (3 Hours).

This will impact you if you try to avail products/ services on our website and choose to use HDFC Net Banking payment options to facilitate your payment.

NOTE: However Other Payment Options will not be affected during this maintenance activity and will be fully functional.

We appreciate your patience and sincerely regret the inconvenience caused due to brief interruption in the services.

Dear Customer,

Warm Greetings from ZNetLive!

This is to inform you that due to rising spamming activities, we have decided to disable the PHP mail() Function. It will be effective from February 15, 2016.

Description: By using PHP mail() function, you are sending emails even when you are not logged into your email account.

We will disable PHP mail()Function to protect ZNetLive’s reseller servers’s IP reputation.

Disablement Date: Monday, February 15, 2016.

Get to know about two vulnerabilities in mail() PHP Function:

• The first one allows to execute any program/script bypassing safe_mode restriction.
• The second one may give an open-relay script when mail() function is not carefully used in PHP scripts.

(1) Bypassing safe_mode restriction:

If PHP is configured with safe_mode option enabled, special restriction are set up including limit on external binaries that may be executed from within a PHP script. The 5th argument to the mail() function (introduced in version 4.0.5) allows specifying command line option to the sendmail binary. Some time ago, a bug was found in the mail() function allowing to pass shell meta-characters in the 5th argument, leading to execute arbitrary shell commands or external binaries. This bug was fixed in version 4.1.0.

However, mail() function is still vulnerable because it allows to pass command line arguments to the sendmail binary which gives the ability to influence its behavior (i.e. by using non-default aliases, custom configuration files – other cases are possible with others MTAs).

Passing 5th argument should be disabled if PHP is configured in safe_mode.

(2) Injecting ASCII control characters into mail() arguments:

Arbitrary ASCII control characters may be injected into string arguments of mail() function. If mail() arguments are taken from user’s input it may give the user ability to alter message content including mail headers. Example of such a vulnerability may be found on PHP.net website: http://www.php.net/mailing-lists.php?

Expectations from you: Disabling mail function would not cause problem to those who are genuine users and do not spam.

Use SMTP authentication in your mailing scripts to send emails and do consult with your developer to implement SMTP authentication in your mailing scripts.

If you are using WordPress, simply use SMTP authentication plugins.
For other websites, here is a sample code for you:
——————————————-
<?php
include(“Mail.php”);
/* mail setup recipients, subject etc */
$recipients = “email@xyx.com”;
$headers[“From”] = “test@abc.com”
;$headers[“To”] = “xyz@pqr.com”;
$headers[“Subject”] = “User feedback”;
$mailmsg = “Hello, This is a test using SMTP authentication.”;
/* SMTP server name, port, user/passwd */
$smtpinfo[“host”] = “ssl://server.hostname”;
$smtpinfo[“port”] = “465”;
$smtpinfo[“auth”] = true;
$smtpinfo[“username”] = “test@abc.com”;
$smtpinfo[“password”] = “Ain@123”;
/* Create the mail object using the Mail::factory method */
$mail_object =& Mail::factory(“smtp”, $smtpinfo);
/* Ok send mail */
$mail_object->send($recipients, $headers, $mailmsg);
?>
——————————————-
Thanks for your co-operation and support.

We have a scheduled hardware diagnostics of Lnx36.securehostdns.com server to resolve hardware related issue.

The maintenance details are as given below:

Server Name: Lnx36.securehostdns.com

Maintenance Date: 31st January, 2016 i.e. Sunday.

Maintenance Time: 12:00 AM to 2:00 AM (Midnight).

Expected Downtime: 2 Hour.

Communication Plan: Our helpdesk will be fully functional and staffed during this process.

Update-1: Server is still under maintenance as we are facing issue related to file system corruption. Hence, we are migrating accounts and websites to new server. This process may take another 8-10 hours.

Update-2: We are in progress but since due to slow speed of network it will take some more 12-16 Hours more.

Update-3 :  If you are using below name server for your domain then there is no need to change but if you are using different name server then kindly point your website/FTP/Mail  A record to below ip.

IP : 74.63.222.34

===================================

Lnx36.securehostdns.com Name Server

===================================

ns61.znetindia.com 74.63.222.45

ns62.znetindia.com 74.63.222.46

ns91.znetindia.com 74.63.222.45

ns92.znetindia.com 74.63.222.46

===================================

Thanking you in anticipation of your co-operation and support.

Update-4: Issue resolved

A maintenance will be carried out on Pooler server to perform certain upgrades, code development and feature enhancements that includes:

1. EAP implementation for Uniregistry TLDs

2. Implementation of DNSSEC for .UK

3. .ES EPP enhancements

Maintenance Details:

Maintenance Date: Tuesday, 2nd February 2016

Maintenance Time: 9:00 AM -09:30 AM  (03:30 AM GMT -04:00 AM GMT)

Expected Maintenance Time: 30 minutes

Though the scheduled maintenance window is of 30 minutes, you may face intermittent connectivity issues for around 10 minutes or less.

Affected Services: During the above-mentioned scheduled maintenance window, the actions that require registry connections will be affected like domain name registrations, renewals, name server modifications, contact modifications.

Thus, we advise you to carry out those actions that require a connection to the registry,  on domain orders, post this maintenance.

Feel free to reach out to the support team for any assistance.

Issue:  We are facing PDU Device failure on our Base Machine: MB-04.

Affected Services: IDB2, IDCMail-02, BwinDB servers are down. Hence websites related to these database servers and mail services are down.

Resolution: Our DC team is working on replacement of PDU device.

Expected Down Time: Currently there is no ETA though we are trying to resolve the issue asap.

Support: Our technical support is fully staffed.

Status: Resolved

Issue:  We are facing PDU Device failure on our Base Machine: MB-04.

Affected Services: IDB2, IDCMail-02, BwinDB servers are down. Hence websites related to these database servers and mail services are down.

Affected Servers are:

Reseller Database (BwinDB):

PleskIDC1

PleskIDC2

PleskIDC3

Shared Database (IDB2): 

WebIDC-02

WebIDC-03

Mail Service (IDCMail-02):

WebIDC-02

WebIDC-03

WebIDC-04

Resolution: Our DC team is working on replacement of PDU device.

Expected Down Time: Currently there is no ETA though we are trying to resolve the issue asap.

Support: Our technical support is fully staffed.

Status: Servers are UP now. We are resuming services.

Dear Customer,

Warm Greetings from ZNetLive!

This is to inform you that we have scheduled network activity for Firewall firmware upgradation in GPX Datacenter in order to provide you with better services and better performance.

The schedule of the maintenance is as per the given time frame:

Maintenance Window Details:

Maintenance Date: Sunday, December 06, 2015.

Maintenance Time: 12.00 A.M. to 1.00 A.M. IST.

Expectations from you: There would be no full downtime but network will fluctuate during this activity. After the scheduled network activity, all the services will resume as earlier.

Expected Downtime: Maintenance activity is scheduled for only 1 hour but if there is any further change, we will keep you updated through our portal Znetlivestatus.com.

Communication Plan: Our helpdesk will be fully functional and staffed during the maintenance. We will keep posting periodic updates in the announcements section to keep you fully informed of the status of maintenance.

Thanks for your co-operation and support. Looking forward to serve you with superior technology.

Regards,
ZNetLive Team
Website: http://www.znetlive.com/
Call: +91-141-4070666 | India Toll FREE: 1-800-102-9638 (ZNET)
Reg. Office: D-10/52, Opp. Chitrakoot Stadium, Chitrakoot, Vaishali Nagar, Jaipur-21 (India)
Mumbai | Jaipur | US