Real Time Updates About Different Issues at ZNetLive

Real Time Updates About Different Issues at ZNetLive

Live update on service issues and scheduled maintenances at ZNetLive
Resolved Issues
Sep 9 2020

Urgent Rack Movement: Saturday, 12 September 2020

This is to inform our customers that we have planned an urgent Rack movement in our data center due to power load balancing issue.

Date and Time: 12 September 2020, 11:30 PM – 13 September 2020, 06:00 AM IST

Impact: Servers will be rebooted due to this activity. Customers will be notified via support tickets. 

We regret the inconvenience caused to our customers in this regard and look forward to receiving continued support.

Resolved Issues
Sep 9 2020

Emergency Network Maintenance: Friday, 11 September 2020

This is to inform our customers that we have planned an urgent network maintenance activity. During the activity, there will be 10-20 minutes of network fluctuation in our customers’ servers and websites.

Date and Time: 11 September 2020,2:00 AM – 3:00 AM IST

Impact: Network fluctuation in IP Pools (103.35.164.0/23 | 202.66.172.0/24 | 202.66.174.0/24 | 202.66.175.0/24 | 2001:DF0:3A00::1/48)

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected].

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Resolved Issues
Sep 8 2020

Urgent maintenance on server “Webidc13.securehostdns.com”

This is to inform our customers that we have an urgent maintenance of Plesk server “Webidc13.securehostdns.com” due to a Plesk bug. During the activity time, the services will become unavailable.

Date & Time: 08 September 2020, 18:00 – 20:00 Hours IST

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected].

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Sep 8 2020

Security updates for the month of August 2020

In this notification below, you will see very critical information around security that could affect customer services that they have procured via ZNetLive. Please do not ignore these notifications.

  • As part of monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of August 2020.
  • Newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions have been covered.
  • These updates are also a defence against the TCP SYN Flooding Attacks which are patched in updates, only. So, we encourage customers to get their system updated.

Although, at ZNetLive we have tested all the patches, we humbly request customers also, to review at their end. We understand that security updates are often viewed as inconvenience but, in real they are the best defence against the common viruses, malware or any other security threats prevalent online.

Customers need to test each patch’s compatibility with business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by the customers. To know more, customers can use ZNetLive’s 24×7 Member Panel for immediate resolution.

All AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or requesting for such assistance from us.

Important Notice: Prevention is always better than cure, so we strongly advise customers to take backups to prevent data loss situations so that they recover their data in the event of data loss or corruption. ZNetLive is not liable for any damage caused due to any data loss.

Customers may perform simulations of a disaster recovery scenario to ensure that they are adequately prepared for the same. ZNetLive offers comprehensive backup and disaster recovery, security solutions to help customers in times of such disasters. For more details, please contact our sales team.

Note:
Click here to download the details of Windows Patches released in August 2020.
Click here to download the details of cPanel Patches released in August 2020.

cheduled upgradation activity featured image
Aug 31 2020

Scheduled maintenance activity on Acronis Cyber Cloud by Team Acronis on 10/11 Sept, 2020

This is to inform our customers about a maintenance activity planned by Acronis team to update the Acronis Cyber Cloud components to the latest version.

During this time, the Backup Console, Files Cloud, DR Cloud, Notary, OB Web Restore, Web Restore, Management Console, Backup and/or Restore operations may become unavailable for up to 2 hours.

Maintenance timeline (GMT +08): 10 September 2020 (09:00 PM) – 11 September 2020 (01:00 AM)

Maintenance timeline (GMT +00): 10 September 2020 (01:00 PM) – 10 September 2020 (05:00 PM)

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Customers may feel free to get in touch with our support team at [email protected].

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Resolved Issues
Aug 19 2020

Scheduled maintenance activity on Acronis Cyber Cloud by Team Acronis on 21/22 August 2020

A maintenance activity has been planned by Acronis team to update the Acronis Cyber Cloud components to the latest version.

During this time, the Backup Console, Files Cloud, DR Cloud, Notary, OB Web Restore, Web Restore, Management Console, Backup and/or Restore operations may become unavailable for up to 2 hours.

Maintenance timeline (GMT +08): 22 August 2020 (02:30 AM) – 22 August 2020 (06:30 AM)

Maintenance timeline (GMT +00): 21 August 2020 (06:30 PM) – 21 August 2020 (10:30 PM)

Acronis Cyber Cloud 9.0 release notes can be found here.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at [email protected].

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Resolved Issues
Aug 14 2020

ZNetLive Phone Support Unavailable on Independence Day

Our phone support system will not be available from Saturday, 15th August 2020, 8:00 A.M. till Sunday, 16th August 2020, 8:00 A.M. on the occasion of Independence Day.

During this period, customers can contact us through our chat and support ticket system.

Thanking you in anticipation for your understanding and patience.

Resolved Issues
Aug 7 2020

Security updates for the month of July 2020

In this notification below, you will see very critical information around security that could affect customer services that they have procured via ZNetLive. Please do not ignore these notifications.

  • As part of monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of July 2020.
  • Newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions have been covered.
  • These updates are also a defence against the TCP SYN Flooding Attacks which are patched in updates, only. So, we encourage customers to get their system updated.

Although, at ZNetLive we have tested all the patches, we humbly request customers also, to review at their end. We understand that security updates are often viewed as inconvenience but, in real they are the best defence against the common viruses, malware or any other security threats prevalent online.

Customers need to test each patch’s compatibility with business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by the customers. To know more, customers can use ZNetLive’s 24×7 Member Panel for immediate resolution.

All AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or requesting for such assistance from us.

Important Notice: Prevention is always better than cure, so we strongly advise customers to take backups to prevent data loss situations so that they recover their data in the event of data loss or corruption. ZNetLive is not liable for any damage caused due to any data loss.

Customers may perform simulations of a disaster recovery scenario to ensure that they are adequately prepared for the same. ZNetLive offers comprehensive backup and disaster recovery, security solutions to help customers in times of such disasters. For more details, please contact our sales team.

Note:
Click here to download the details of Windows Patches released in July 2020.
Click here to download the details of cPanel Patches released in July 2020.

Resolved Issues
Aug 7 2020

Plesk version upgrade on server “sharedhosting.cloudhostdns.net”

This is to inform our customers that we have scheduled upgradation of Plesk version from Plesk Onyx to Plesk Obsidian in our server “sharedhosting.cloudhostdns.net“. During the activity time, the websites will become unavailable.

Date & Time: 07 August 2020, 08:00 PM – 11:00 PM IST

Affected Services: Server “sharedhosting.cloudhostdns.net” will be down during the upgrade.

Communication Plan: Our helpdesk would be fully staffed and functional during the activity period. Please feel free to get in touch with our support team at [email protected].

In case of any queries/doubts, customers can also call us at (91) 141 4070666.

Resolved Issues
Jul 24 2020

Maintenance activity for ZNetLive and RackNap sites: Friday, 24 July 2020

We have planned a maintenance activity for ZNetLive and RackNap websites. In this activity, we will reboot the ZNetLive server and this will take about 5 minutes to complete. There may be minor network fluctuation as a result of this activity. This reboot will overall improve the stability and performance of the server.

IMPORTANT: There will be no impact on customer services.  

Activity date and duration: 10:00 PM  on 24 July 2020

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period.

Customers can get in touch with our support team at [email protected].

In case of any queries/doubts, call us at (91) 141 4070666.

Resolved Issues
Jul 8 2020

Security updates for the month of June 2020

In this notification below, you will see very critical information around security that could affect customer services that they have procured via ZNetLive. Please do not ignore these notifications.

  • As part of monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of June 2020.
  • Newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions have been covered.
  • These updates are also a defence against the TCP SYN Flooding Attacks which are patched in updates, only. So, we encourage customers to get their system updated.

Although, at ZNetLive we have tested all the patches, we humbly request customers also, to review at their end. We understand that security updates are often viewed as inconvenience but, in real they are the best defence against the common viruses, malware or any other security threats prevalent online.

Customers need to test each patch’s compatibility with business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by the customers. To know more, customers can use ZNetLive’s 24×7 Member Panel for immediate resolution.

All AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or requesting for such assistance from us.

Important Notice: Prevention is always better than cure, so we strongly advise customers to take backups to prevent data loss situations so that they recover their data in the event of data loss or corruption. ZNetLive is not liable for any damage caused due to any data loss.

Customers may perform simulations of a disaster recovery scenario to ensure that they are adequately prepared for the same. ZNetLive offers comprehensive backup and disaster recovery, security solutions to help customers in times of such disasters. For more details, please contact our sales team.

Note:

Click here to download the details of Windows Patches released in June 2020.
Click here to download the details of cPanel Patches released in June 2020.

Resolved Issues
Jun 26 2020

Scheduled maintenance activity on Acronis Cyber Cloud by Team Acronis on 2 July 2020

There is a maintenance activity planned by Acronis team to update the Acronis Cyber Cloud components to the latest version.

During this time, the Backup Console, Files Cloud, DR Cloud, Notary, OB Web Restore, Web Restore, Management Console, Backup and/or Restore operations may become unavailable for up to 30 minutes.

Maintenance timeline (GMT +08): 02 July 2020 (08:00 PM) – 03 July 2020 (12:00 AM)

Maintenance timeline (GMT +00): 02 July 2020 (12:00 PM) – 02 July 2020 (04:00 PM)

Acronis Cyber Cloud 9.0 release notes can be found here.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Customers can get in touch with our support team at [email protected].

In case of any queries/doubts, call us at (91) 141 4070666.

Resolved Issues
Jun 8 2020

Security updates for the month of May 2020

In this notification below, you will see very critical information around security that could affect customer services that they have procured via ZNetLive. Please do not ignore these notifications.

  • As part of monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of May 2020.
  • Newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions have been covered.
  • These updates are also a defence against the TCP SYN Flooding Attacks which are patched in updates, only. So, we encourage customers to get their system updated.

Although, at ZNetLive we have tested all the patches, we humbly request customers also, to review at their end. We understand that security updates are often viewed as inconvenience but, in real they are the best defence against the common viruses, malware or any other security threats prevalent online.

Customers need to test each patch’s compatibility with business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx.) downtime on the servers, during the maintenance window provided by the customers. To know more, customers can use ZNetLive’s 24×7 Member Panel for immediate resolution.

All AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or requesting for such assistance from us.

Important Notice: Prevention is always better than cure, so we strongly advise customers to take backups to prevent data loss situations so that they recover their data in the event of data loss or corruption. ZNetLive is not liable for any damage caused due to any data loss.

Customers may perform simulations of a disaster recovery scenario to ensure that they are adequately prepared for the same. ZNetLive offers comprehensive backup and disaster recovery, security solutions to help customers in times of such disasters. For more details, please contact our sales team.

Note:

Click here to download – the details of Windows Patches released in May 2020.
Click here to download – the details of cPanel Patches released in May 2020.

Resolved Issues
Jun 5 2020

ZNetLive Phone Support unavailable on 6 June 2020

Due to an emergency maintenance work by the local Internet Service Provider (ISP), our phone support system will remain unavailable on Saturday, 6 June 2020, from 10:00 A.M. till 11:30 A.M.

During this time, there will be no impact on customer services. Also, customers can contact us directly through chat or mail us at [email protected].

We regret any inconvenience caused due to this maintenance.

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