Real Time Updates About Different Issues at ZNetLive

Real Time Updates About Different Issues at ZNetLive

Live update on service issues and scheduled maintenances at ZNetLive
cheduled upgradation activity featured image
Oct 29 2018

Emergency Maintenance – PleskIDC6

This is to inform you that some hardware failure issue has occurred on server and our team is working on it for fix this issue.

Affected Server’s : PleskIDC6

Activity Started : 9:00 AM 29th Oct 2018

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

—-

Update :1   Both Disk showing some RAID corruption and recovery may take longer time.

Update:2    We have restored server with 27th Oct 10:00 PM backup and all services back online.

 

 

Resolved Issues
Oct 24 2018

Emergency Maintenance – WebIDC3 & IDB2

This is to inform you that some hardware failure issue has occurred on server and our team is working on it for fix this issue.

Affected Server’s : WebIDC3, IDB2,  [Webidc2, webidc4 – MSSQL Services]

Activity Started : 9:15 AM 24th Oct 2018

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

——

Update :1 – Activity completed and all servers back online.

Resolved Issues
Oct 17 2018

Upgradation of lnxind3.cloudhostdns.net shared server on Saturday, 20th October, 2018

This is to inform you that one of our shared servers – lnxind3.cloudhostdns.net is being upgraded with better hardware in order to provide you with improved performance and a more stable network.

Upgradation Description: During this time, we will be migrating the data and sites to a new and powerful server, with better hardware.

Upgradation Date: Saturday, 20th October, 2018.

Upgradation Time: The upgradation will start on Saturday, 20th October, 2018 at 8:00 PM IST and will be completed by 11:30 PM IST.

Expectations from you: If you are using IP for FTP, Mail & Outlook, then please change it to 202.66.174.32 after migration.

Important: There will be no data loss in this period, but still we request you to take the backup at your end from your cPanel > Files > Backup Wizard.

Please don’t upload anything on server/website during the migration process.

If you are using name servers other than lnxind31.cloudhostdns.net and lnxind32.cloudhostdns.net for your websites, then please make the following changes in your DNS file:

 domain.com A  202.66.174.32

 www.domain.com A 202.66.174.32

 ftp.domain.com A 202.66.174.32

 mail.domain.com A 202.66.174.32

If you are using name servers (lnxind31.cloudhostdns.net and lnxind32.cloudhostdns.net) of our server “lnxind3.cloudhostdns.net” in your domain, then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

 lnxind31.cloudhostdns.net       202.66.174.32

 lnxind32.cloudhostdns.net       202.66.174.32

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the upgradation process. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

 

Resolved Issues
Oct 15 2018

Emergency Maintenance-SQLPleskINDIA1

This is to inform you that RAID failure has occurred over SQLPleskINDIA1 . Currently, both disks are not detecting over server but our team is working with other possible options available.

Affected Server’s : PLESK-INDIA-04, PLESK-INDIA-05, PLESK-INDIA-06.

All customer’s will be notified via support ticket/email.

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

Resolved Issues
Oct 14 2018

Emergency Maintenance DISK Failure on Blynx7.cloudhostdns.net Server: Sunday, October 14, 2018

This is to inform you that we are performing an urgent maintenance (disk failure) activity on Blynx7.cloudhostdns.net server.

Activity start time : 6:00 AM Sunday, October 14, 2018

Duration : 3-6 hours.

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

 

Update 1: We found multiple disk failure so we are now restoring domains from backups.

Update 2: Account restoration is in progress in new Server having new IP.

If you are using name servers other than blynxns7.cloudhostdns.net and blynxns8.cloudhostdns.net for your websites, then please make the following changes in your DNS file:

domain.com                     A                   202.66.174.41

www.domain.com          A                    202.66.174.41

ftp.domain.com             A                    202.66.174.41

mail.domain.com         A                     202.66.174.41

If you are using name servers (blynxns7.cloudhostdns.net and blynxns8.cloudhostdns.net) of our server “Blynx7.cloudhostdns.net” in your domain, then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

blynxns7.cloudhostdns.net                         202.66.174.41

blynxns8.cloudhostdns.net                         202.66.174.41

——

Update 3: Around 70% of accounts have been restored.

——-

Update 4 : All accounts have been restored.

Resolved Issues
Oct 12 2018

Scheduled UPS Maintenance Activity at Mumbai DC from 13th to 14th October 2018

This is to inform you that a UPS maintenance activity has been scheduled at our Mumbai data center. The maintenance schedule is as mentioned below:

Scheduled activity date: 13th Oct – 14th Oct. i.e. Saturday and Sunday.

Scheduled activity time: 11:00 P.M. IST to 3:00 A.M. IST

Important: During this activity, Shared/Reseller servers and some Customers will not be accessible for 3 to 4 hours and you will face complete downtime in this period.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com.

In case of any queries/doubts, you can also call us at (91) 141 4070666.

Please be patient & support us in our endeavor of serving you with better facilities.

Thank you for your co-operation and support.

Resolved Issues
Oct 12 2018

Scheduled Maintenance-SQLPleskINDIA1

This is to inform you that we are receiving some Disk Alerts for the Server SQLPleskINDIA1 so are going to migrate this server on NEW hardware and it will take 2-4 hours.

During this process database services of this server will be unavailable.

Affected Server’s : PLESK-INDIA-04, PLESK-INDIA-05, PLESK-INDIA-06.

Activity start time  :  09:30 PM  Wednesday, Oct 10, 2018

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

Update-1:-

Due to unexpected Slow data copy from current RAID drive , we have rescheduled final data movement by tomorrow 09:30 PM  Thursday, Oct 11, 2018

Update-2:-

Scheduled Maintenance for migration of database server SQLPLESKINDIA1 has been re-scheduled due to some technical reasons . Further schedules in the regards will be prior updated.

Update-3:-

Scheduled Maintenance for migration of database server SQLPLESKINDIA1 has been re-scheduled tonight at 11:00PM,  i.e. at Friday, Oct 12, 2018.

Update-4:-

Migration of database server SQLPLESKINDIA1 has been completed successfully.

Resolved Issues
Oct 10 2018

Emergency Maintenance-SQLPleskINDIA1

This is to inform you that RAID failure has occurred over SQLPleskINDIA1 . Currently, both disks are not detecting over server but our team is working with other possible options available.

Affected Server’s : PLESK-INDIA-04, PLESK-INDIA-05, PLESK-INDIA-06.

All customer’s will be notified via support ticket/email.

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

 

Update:1 – 

Currently, RAID disk has been detected and server is up and running .

Note==> RAID rebuild is running over server so we are getting slow performance which may cause you some slowness in database performance.

Further , we have scheduled maintenance activity in OFF hours to migrate the server over NEW Hardware.

Resolved Issues
Oct 5 2018

Upgradation of lnx7sg-u.securehostdns.com shared server on Saturday, 6th October, 2018

This is to inform you that one of our shared server – lnx7sg-u.securehostdns.com is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Description: During this time, we will be migrating the data and sites to a new and powerful server with better hardware.

Upgradation Date: Saturday, 6th October, 2018.

Upgradation Time: The migration will start on Saturday, 6th October, 2018 at 8:00 PM IST and will complete till 11:30 PM IST.

Expectations from you:

If you are using IP for FTP, Mail & Outlook, then please change it to 202.66.174.31 after migration.

If you are using name servers other than nsg1.znetlive.com, nsg2.znetlive.com, ns98.znetindia.com and ns99.znetindia.com for your websites, then please make the following changes in your DNS file:

domain.com A  202.66.174.31

www.domain.com A 202.66.174.31

ftp.domain.com A 202.66.174.31

mail.domain.com A 202.66.174.31

If you are using lnx7sg-u.securehostdns.com name servers (nsg1.znetlive.com, nsg2.znetlive.com, ns98.znetindia.com and ns99.znetindia.com) in your domain, then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

nsg1.znetlive.com        202.66.174.31

nsg2.znetlive.com        202.66.174.31

ns98.znetindia.com      202.66.174.31

ns99.znetindia.com      202.66.174.31

Note: There will be no data loss during this process, However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process.

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section on znetlivestatus.com to keep you fully informed of the status of migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

cheduled upgradation activity featured image
Oct 3 2018

cPanel and Windows critical patch updates for the month of September 2018

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of September 2018.

This mail is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions.

Although, we have tested all the patches at our end but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Prevention is always better than cure, so we strongly advise you to take backups to prevent data loss situations and recover your data in the event of data loss or corruption.

Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

Please do not ignore these notifications as they consist of important update alerts. These updates are also a defense against the TCP SYN Flooding Attacks which are patched in updates, only. So we recommend you to get your server updated.

ZNetLive is not liable for any damage caused due to any data loss.

For more details, please contact our sales team.

Note:

Click here to download  the details of Windows Patches released in September 2018.
Click here to download  the details of cPanel Patches released in September 2018.

Resolved Issues
Oct 1 2018

ZNetLive Phone Support Unavailable on Gandhi Jayanti : 2nd October, 2018 (8:00 A.M.) to 3rd October, 2018 (8:00 A.M.)

This is to inform you that our phone support system will not be available from Tuesday, October 2nd, 2018, 8:00 A.M. till Wednesday, October 3rd, 2018, 8:00 A.M. on the auspicious occasion of Gandhi Jayanti.

During this period, you can contact us through our chat and ticket support system.

Thanking you in anticipation of your patience and support.

Resolved Issues
Sep 27 2018

Emergency Maintenance Activity ZLHV-24 & CloudHosting [RAID initialization]

This is to inform you that due to power failure in one of power source server got rebooted.  Currently server is up but RAID is under initialization process and will take 60-90 minutes.

All VM’s hosted under this machine are currently inaccessible due to slow response from disk’s.

Activity Start Time : 1:40 PM

Affected Server’s : All customer’s will be notified via support ticket/email.

 

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

 

Update:1 –  Initialization process still running.

 

Update:2 –  Volume 0 initialization process completed and  Volume 1  16% completed. Process is taking longer time as expected and it may take couple of hours more.

Update:3 – Volume 1  25% completed.

Update:4 – Volume 1  40% completed.

Update:5 – Volume 1  70% completed.  We are hoping that it will be done till 9:30 PM after that we will get all VM’s status.

Update-6 – Volume 1 completed and now all servers back online.

 

We are verifying services of each VM.  If you still have any issue in accessing your VM, you can contact to support team.

 

Resolved Issues
Sep 25 2018

Upgradation of edu.cloudhostdns.net shared server on Saturday, 29th September, 2018

This is to inform you that one of our shared servers- edu.cloudhostdns.net is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Description: During this time, we will be migrating the data and sites to a new and powerful server with better hardware.

Upgradation Date: Saturday, 29th September, 2018.

Upgradation Time: The migration will start on Saturday, 29th September, 2018 at 8:00 PM IST and will complete till 11:30 PM IST.

Expectations from you:

If you are using IP for FTP, Mail & Outlook, then please change it to 202.66.174.30 after migration.

If you are using name servers other than ns5.cloudhostdns.net and ns6.cloudhostdns.net for your websites, then please make the following changes in your DNS file:

domain.com A  202.66.174.30

www.domain.com A 202.66.174.30

ftp.domain.com A 202.66.174.30

mail.domain.com A 202.66.174.30

If you are using edu.cloudhostdns.net name servers (ns5.cloudhostdns.net and ns6.cloudhostdns.net) in your domain, then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

ns5.cloudhostdns.net  202.66.174.30

ns6.cloudhostdns.net   202.66.174.30

Note: There will be no data loss during this process, However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process.

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section on znetlivestatus.com to keep you fully informed of the status of migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

Resolved Issues
Sep 25 2018

Upgradation of lnx9.cloudhostdns.net shared server on Friday, 28th September, 2018.

This is to inform you that one of our shared servers- lnx9.cloudhostdns.net is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Description: During this time, we will be migrating the data and sites to a new and powerful server with better hardware.

Upgradation Date: Friday, 28th September, 2018.

Upgradation Time: The migration will start on Friday, 28th September, 2018 at 8:00 PM IST and will complete till 11:30 PM IST.

Expectations from you:

If you are using IP for FTP, Mail & Outlook, then please change it to 202.66.174.22 after migration.

If you are using name servers other than ns88.cloudhostdns.net and ns89.cloudhostdns.net for your websites, then please make the following changes in your DNS file:

domain.com A  202.66.174.22

www.domain.com A 202.66.174.22

ftp.domain.com A 202.66.174.22

mail.domain.com A 202.66.174.22

If you are using lnx9.cloudhostdns.net name servers (ns88.cloudhostdns.net and ns89.cloudhostdns.net) in your domain, then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

ns88.cloudhostdns.net             202.66.174.22

ns89.cloudhostdns.net            202.66.174.22

Note: There will be no data loss during this process, However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process.

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section on znetlivestatus.com to keep you fully informed of the status of migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

 

Update 1:  Due to some technical issue, we have postponed this activity till next update.

Update 2:  We are going to start this activity Tonight after 8:00 PM IST.

Update 3:  Activity has been completed successfully.

 

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