Real Time Updates About Different Issues at ZNetLive

Real Time Updates About Different Issues at ZNetLive

Live update on service issues and scheduled maintenances at ZNetLive
Resolved Issues
Dec 27 2018

Migration of WEBIDC7 server from Saturday, 29th December, 2018 to Sunday, 30th December, 2018.

This is to inform you that one of our servers – WEBIDC7 is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Saturday, 29th December, 2018

Upgradation Time: The migration will start on, Saturday, 29th December, 2018, at 10:00 PM IST and will complete by Sunday, 30th December, 2018, till 4:00 AM
IST.

Upgradation Description: During this activity, we will be changing Server hardware as well as IP pool.

Expectations from you:

If you are using our hosting name servers then you should not do any changes from your side.

Note: Clients who have pointed their websites via A-records from other DNS servers need to update A-record of their websites:

Old Website IP      :    103.247.98.195
New Website IP    :    202.66.174.9

Nameserver Details:

WinIDC7.Znetlive.com  202.66.174.10
WinIDC8.Znetlive.com  202.66.174.11

Database connection String:

MYSQL hostname      :    WEBIDC7.znetlive.com:3306 OR localhost:3306 (In Code)
MSSQL2012                 :    IDCSQL3.znetlive.com,1234

Mail Server settings :

Email server: mail.yourdomainname or IDCMail3.znetlive.com

Important: Do not use IP address in database connection string, FTP or configure outlook and other email client.

Expected Downtime:  3 – 5 hours.

Communication Plan: Our help-desk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

First Update:-

We would like to inform you that we have preponed the migration activity today at 7 PM due to some unavoidable disk alerts and it will complete before 11 AM, 30th December, 2018.

Resolved Issues
Dec 27 2018

Migration of WEBIDC6 server from Friday, 28nd December, 2018 to Saturday, 29nd December, 2018.

This is to inform you that one of our servers- WEBIDC6 is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Friday, 28nd December, 2018

Upgradation Time: The migration will start on, Friday, 28nd December, 2018, at 10:00 PM IST and will get complete by Saturday, 29nd December, 2018, till 4:00 AM
IST.

Upgradation Description: During this activity, we will be changing Server hardware as well as IP pool.

Expectations from you:

If you are using our hosting name servers then you should not do any changes from your side.

Note: Clients who have pointed their websites via A-records from other DNS servers need to update A-record of their websites:

Old Website IP     :    103.247.99.21
New Website IP   :    202.66.174.6

Database connection String:

MYSQL hostname      :    WebIdc6.znetlive.com:3309 OR localhost:3309 (In Code)
MSSQL2012                 :    IDCSQL3.znetlive.com,1234

Mail Server settings :

Email server: mail.yourdomainname or IDCMail3.znetlive.com

Important: Do not use IP address in database connection string, FTP or configure outlook and other email client.

Expected Downtime:  3 – 5 hours.

Communication Plan: Our help-desk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

First Update:-

We would like to inform you that we have preponed the migration activity today at 7 PM due to some unavoidable disk alerts and it will complete before 11 AM, 29th December, 2018.


Dec 27 2018

Scheduled Upgradation Activity on ZNetLive Site, Admin and Customer Panel on Thursday, 27th December, 2018

This is to inform you that an upgradation activity has been scheduled for ZNetLive site (https://www.znetlive.com/), Admin Panel and Member Panel (https://manage.znetlive.com) in order to provide you with better support and services.

During this activity, the site, member and admin portals will remain inaccessible.

However, it will not impact any of your services.

Maintenance Window Details :

Activity Date: Thursday, 27th, December, 2018.

Activity Time : 10:00 P.M.  to 11:45 P.M .

We regret any inconvenience caused due to this maintenance.

Keep visiting your announcement section or http://znetlivestatus.com for further updates!

Thank you in anticipation of your co-operation and support.

Resolved Issues
Dec 26 2018

Migration of WEBIDC5 server from Thursday, 27nd December, 2018 to Friday, 28nd December, 2018.

This is to inform you that one of our servers – WEBIDC5 is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Thursday, 27nd December, 2018

Upgradation Time: The migration will start on Thursday, 27nd December, 2018, at 10:00 PM IST and will complete by Friday, 28nd December, 2018, till 4:00 AM IST.

Upgradation Description: During this activity, we will be changing Server hardware as well as IP pool.

Expectations from you:

If you are using our hosting name servers then you should not do any changes from your side.

Note: Clients who pointed their websites via A-records from other DNS servers need to update A-record of websites:

Old Website IP:  103.247.96.191
New Website IP: 202.66.174.254

Database connection String:

MYSQL hostname :  WebIdc5.znetlive.com:3309 OR localhost:3309 (In Code)
MSSQL2012   :   IDCSQL3.znetlive.com,1234

Mail Server settings :

Email server: mail.yourdomainname or IDCMail3.znetlive.com

Important: Do not use IP address in database connection string, FTP or configure outlook and other email client.

Expected Downtime:  3 – 5 hours.

Communication Plan: Our help-desk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

Resolved Issues
Dec 19 2018

Migration of IDCMAIL-02 server from Tuesday, December 25th, 2018 to Wednesday, December 26th, 2018.

This is to inform you that one of our servers- SharedMail3 is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Tuesday, December 25th, 2018

Upgradation Time: The migration will start on, Tuesday, December 25th, 2018, at 10:00 PM IST and will be completed by Wednesday, December 26th, 2018, till 6:00 AM IST.

Upgradation Description: During this activity server hardware and IP pool will be change and email services will be completely down.

Effected servers:—

IDC-02
WEBIDC-03
WEBIDC-04

Expectations from you:

If you are using our hosting name servers then you should not do any changes from your side.

Note: If you are not using our hosting name servers then you have to update mail server IP in your DNS server when migration start :

Old Mail server IP: 103.247.98.238

New Mail server IP: 202.66.174.55

For configure outlook or other email client use : mail.domainname or IDCMail2.znetlive.com

Important: Do not use IP address for configure outlook and other email client.

Expected Downtime: 4 – 6 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

Resolved Issues
Dec 19 2018

Migration of WEBIDC-04 server from Monday, 24th December, 2018 to Tuesday, 25th December, 2018.

This is to inform you that one of our servers- WEBIDC-04 is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Monday, 24th December, 2018

Upgradation Time: The migration will start on Monday, 24th December, 2018, at 10:00 PM IST and will be completed by Tuesday, 25th December, 2018, till 4:00 AM IST.

Upgradation Description: During this activity, we will be changing Server hardware as well as IP pool.

Expected Downtime: 4 – 6 hours.

Expectations from you:

If you are using our hosting name servers then you should not do any changes from your side.

Clients who pointed their websites via A-records from other DNS servers need to update A-record of websites:

Old Website IP : 103.247.99.31

New Website IP : 202.66.174.52

Database connection String:

MYSQL hostname : WebIdc4.znetlive.com:3309
                                      Localhost:3309 (IN CODING)

MSSQL2008R2 : IDCSQL2.znetlive.com,1234

Mail Server settings :

Email server: mail.yourdomainname or IDCMail2.znetlive.com

Important: Do not use IP address in database connection string, FTP or configure outlook and other email client.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.
ZNetLive Status

Resolved Issues
Dec 19 2018

Migration of WEBIDC-03 server from Sunday, 23rd December, 2018 to Monday, 24th December, 2018.

This is to inform you that one of our servers- WEBIDC-03 is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Sunday, 23rd December, 2018

Upgradation Time: The migration will start on, Sunday, 23rd December, 2018, at 10:00 PM IST and will be completed by Monday, 24th December, 2018, till 4:00 AM IST.

Upgradation Description: During this activity, we will be changing Server hardware as well as IP pool.

Expected Downtime: 4 – 6 hours.

Expectations from you:

If you are using our hosting name servers then you should not do any changes from your side.

Clients who pointed their websites via A-records from other DNS servers need to update A-record of websites:

Old Website IP : 103.247.99.20

New Website IP : 202.66.174.245

Database connection String:

MYSQL hostname : WebIdc3.znetlive.com:3309
                                     Localhost:3309 (IN CODING)

MSSQL2008R2 : IDCSQL2.znetlive.com,1234

Mail Server settings :

Email server: mail.yourdomainname or IDCMail2.znetlive.com

Important: Do not use IP address in database connection string, FTP or configure outlook and other email client.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.
ZNetLive Status

Resolved Issues
Dec 19 2018

Migration of database server IDB2 on Saturday, 22nd December,2018.

This is to inform you that one of our servers- IDB2 is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Saturday, 22nd December,2018

Upgradation Time: The migration will start on, Saturday, 22nd December,2018, at 10:00 PM IST and will be completed by Sunday, 23rd December,2018, till 4:00 AM IST.

Upgradation Description: During this activity, we will be changing Server hardware as well as IP pool.

Effected servers:—

IDC-02
WEBIDC-03
WEBIDC-04

Expectations from you:

If you are using below hostname to connect to your database then you do not need to update anything from your end.

SQL hostname

MSSQL : IDCSQL2.znetlive.com,1234

Note : If you are using IP address instead of hostname then please update connection string before migration.

Expected Downtime: 4 – 6 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcement section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

Resolved Issues
Dec 19 2018

Migration of INDIANIDC-02 server from Friday, 21st December, 2018 to Saturday, 22nd December, 2018.

This is to inform you that one of our servers- INDIANIDC-02 is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Friday, 21st December, 2018

Upgradation Time: The migration will start on Friday, 21st December, 2018, at 10:00 PM IST and will complete by Saturday 22nd December, 2018, till 4:00 AM IST.

Upgradation Description: During this activity, we will be changing server hardware as well as IP pool.

Expected Downtime: 3 – 5 hours.

Expectations from you:

If you are using our hosting name servers then you should not do any changes from your side.

Clients who pointed their websites via A-records from other DNS servers need to update A-record of websites:

Old Website IP : 103.247.98.244

New Website IP : 202.66.174.236

Database connection String:

MYSQL hostname : IDCMySQL2.znetlive.com:3309

MSSQL2008R2 : IDCSQL2.znetlive.com,1234

Mail Server settings :

Email server: mail.yourdomainname or IDCMail2.znetlive.com

Important: Do not use IP address in database connection string, FTP or configure outlook and other email client.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

Update:1 Due to some technical issues migration is rescheduled at 8PM 22nd Dec 2018.

Resolved Issues
Dec 14 2018

Urgent Server maintenance Notice : Friday,14 December, 2018.

This is to inform you that we are facing storage issue with the server “lnx25.securehostdns.com”,due to which server is going down frequently. To resolve the issue, we will perform urgent maintenance, tonight.

Maintenance Date : Friday, 14th December 2018 to Saturday, 15th December, 2018

Maintenance Time 10.00 P.M.IST to 7:00 A.M. IST

Important: There will be no data loss during this process, but your websites will remain unavailable during this maintenance.

Communication Plan: Our helpdesk will be fully functional and staffed during the activity. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of the maintenance process.

Please be patient & support us in our endeavor of serving you with better network facility.

Thank you for your co-operation and support.

cheduled upgradation activity featured image
Dec 7 2018

cPanel and Windows critical patch updates for the month of November 2018

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of November 2018.

This mail is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 /2016 server versions.

Although, we have tested all the patches at our end but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

Expected Downtime: 30-45 mins

Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Prevention is always better than cure, so we strongly advise you to take backups to prevent data loss situations and recover your data in the event of data loss or corruption.

Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

Please do not ignore these notifications as they consist of important update alerts. These updates are also a defense against the TCP SYN Flooding Attacks which are patched in updates, only. So we recommend you to get your system updated.

ZNetLive is not liable for any damage caused due to any data loss.

For more details, please contact our sales team.

Note:

Click here to download  the details of Windows Patches released in November 2018.
Click here to download  the details of cPanel Patches released in November 2018.

Resolved Issues
Dec 5 2018

Upgradation of resellerlinux.cloudhostdns.net Reseller server on Saturday, 8th December, 2018

This is to inform you that one of our Reseller servers – resellerlinux.cloudhostdns.net is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Description: During this time, we will be migrating the data and sites to a new and powerful server with better hardware.

Upgradation Date: Saturday, 8th December, 2018.

Upgradation Time: The migration will start on Saturday, 8th December, 2018 at 6:00 PM IST and will complete by Sunday, 9th December, 2018 till 6:00 AM IST.

Expectations from you:

If you are using IP for FTP, Mail & Outlook, then please change it to 202.66.174.190 after migration.

If you are using name servers other than resellerlinux1.cloudhostdns.net and resellerlinux2.cloudhostdns.net for your websites, then please make the following changes in your DNS file:

domain.com A 202.66.174.190

www.domain.com A 202.66.174.190

ftp.domain.com A 202.66.174.190

mail.domain.com A 202.66.174.190

If you are using “resellerlinux.cloudhostdns.net” name servers (resellerlinux1.cloudhostdns.net and resellerlinux2.cloudhostdns.net), then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

resellerlinux1.cloudhostdns.net 202.66.174.190

resellerlinux2.cloudhostdns.net 202.66.174.190

Note: There will be no data loss during this process, However, we request you to take the backup at your end from your Plesk panel. Please don’t upload anything on server/website during the migration process.

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section on znetlivestatus.com to keep you fully informed of the status of migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

Update 1: Migration is still running and will be completed in few hours.

Update 2: Migration has been completed.

Resolved Issues
Nov 30 2018

Upgradation of sharedlinux.cloudhostdns.net shared server on Saturday, 1st December, 2018

This is to inform you that one of our shared servers – sharedlinux.cloudhostdns.net is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Description: During this time, we will be migrating the data and sites to a new and powerful server with better hardware.

Upgradation Date: Saturday, 1st December, 2018.

Upgradation Time: The migration will start on Saturday, 1st December, 2018 at 8:00 PM IST and will complete by Sunday, 2nd December, 2018 till 6:00 AM IST.

Expectations from you:

If you are using IP for FTP, Mail & Outlook, then please change it to 202.66.174.169 after migration.

If you are using name servers other than sharedlinux1.cloudhostdns.net and sharedlinux2.cloudhostdns.net for your websites, then please make the following changes in your DNS file:

domain.com A 202.66.174.169

www.domain.com A 202.66.174.169

ftp.domain.com A 202.66.174.169

mail.domain.com A 202.66.174.169

If you are using sharedlinux.cloudhostdns.net name servers (sharedlinux1.cloudhostdns.net and sharedlinux2.cloudhostdns.net), then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

sharedlinux1.cloudhostdns.net 202.66.174.169

sharedlinux2.cloudhostdns.net 202.66.174.169

Note: There will be no data loss during this process, However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process.

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section on znetlivestatus.com to keep you fully informed of the status of migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

 

Update 1: Migration is still in progress and will be completed within few hours.

 

Update 2: Migration has been completed.

Resolved Issues
Nov 22 2018

Upgradation of sharedhosting.cloudhostdns.net shared server on Friday, 23rd November, 2018

This is to inform you that one of our shared servers – sharedhosting.cloudhostdns.net is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Description: During this time, we will be migrating the data and sites to a new and powerful server with better hardware.

Upgradation Date: Friday, 23rd November, 2018.

Upgradation Time: The migration will start on Friday, 23rd November, 2018 at 10:00 PM IST and will get complete by Saturday, 24rd November, 2018 till 6:00 AM IST.

Expectations from you:

If you are using IP for FTP, Mail & Outlook, then please change it to 202.66.174.167 after migration.

If you are using name servers other than sharedhosting1.cloudhostdns.net and sharedhosting2.cloudhostdns.net for your websites, then please make the following changes in your DNS file:

domain.com                           A                      202.66.174.167

www.domain.com                  A                      202.66.174.167

ftp.domain.com                      A                      202.66.174.167

mail.domain.com                    A                      202.66.174.167

If you are using sharedhosting.cloudhostdns.net name servers (sharedhosting1.cloudhostdns.net and sharedhosting2.cloudhostdns.net), then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

sharedhosting1.cloudhostdns.net                    202.66.174.167

sharedhosting2.cloudhostdns.net                    202.66.174.167

Note: There will be no data loss during this process, However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process.

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section on znetlivestatus.com to keep you fully informed of the status of migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

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