Real Time Updates About Different Issues at ZNetLive

Real Time Updates About Different Issues at ZNetLive

Live update on service issues and scheduled maintenances at ZNetLive
Resolved Issues
May 26 2018

Emergency Maintenance Activity on SharedMail , SharedMail2 Saturday-Sunday, May 26-27, 2018

This is to inform you that we are performing some hardware diagnose on server and it will take 2-3 hours.

During this process all services related to this server will be unavailable.

 

Activity start time  :

 

SharedMail – 09:30 PM Saturday, May 26, 2018
SharedMail2 – 1:00 AM Sunday, May 27, 2018

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

Resolved Issues
May 25 2018

Emergency Maintenance Activity on MSSQL-MYSQL3,MSSQL-MySQL-04,Resellerplesk5 Friday-Saturday, May 25-26, 2018

This is to inform you that we are performing some hardware diagnose on server and it will take 1-2 hours.

During this process all services related to this server will be unavailable.

 

Activity start time  :

MSSQL-MYSQL3 – 09:30 PM Friday, May 25, 2018

MSSQL-MySQL-04 – 11:30 PM Friday, May 25, 2018

Resellerplesk5 – 02:00 AM Saturday, May 26, 2018

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

 

Resolved Issues
May 25 2018

Scheduled Maintenance Activity on ZNetLive site, RackNap Admin and Member Panel on Friday, 25th May, 2018

This is to inform you that a maintenance activity has been scheduled for ZNetLive site (https://www.znetlive.com/), RackNap Admin Panel and Member Panel (https://manage.znetlive.com) in order to provide you with better support and services.

During this activity, the site, member and admin portals will remain inaccessible.

However, it will not impact any of your services.

Maintenance Window Details :

Activity Date: Friday, 25th May, 2018.

Activity Time : 10:00 P.M.  to 12:00 A.M .

We regret any inconvenience caused due to this maintenance.

Keep visiting your announcement section or http://znetlivestatus.com for further updates!

Thank you in anticipation of your co-operation and support.

Resolved Issues
May 16 2018

Emergency Maintenance Activity on MSSQL-MYSQL2 Wednesday, May 16, 2018

This is to inform you that we are performing some hardware diagnose on server and it will take 1-2 hours.

During this process all services related to this server will be unavailable.

 

Activity start time  :  09:30 PM  Wednesday, May 16, 2018

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

 

Resolved Issues
May 15 2018

Emergency Maintenance Activity on ResellerPlesk-14 Tuesday, May 15, 2018

This is to inform you that we are performing some hardware diagnose on server and it will take 2-3 hours.

During this process all services related to this server will be unavailable.

 

Activity start time  :  11:15 PM  Tuesday, May 15, 2018

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

Resolved Issues
May 15 2018

Emergency Maintenance Activity on ResellerPlesk-12 Tuesday, May 15, 2018

This is to inform you that we are performing some hardware diagnose on server and it will take 2-3 hours.

During this process all services related to this server will be unavailable.

 

Activity start time  :  9:30 PM  Tuesday, May 15, 2018

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

 

Update:  Activity completed successfully and all services back online.

Resolved Issues
May 15 2018

Notice: Scheduled Maintenance Activity for ZNetLive site (https://www.znetlive.com/) and Member Panel (https://manage.znetlive.com) on Tuesday, 15th May, 2018

This is to inform you that we are conducting a maintenance activity for ZNetLive site (https://www.znetlive.com/) and Member Panel (https://manage.znetlive.com) in order to provide you with better support and services.

During this activity, member and admin portal will remain inaccessible.

However, it will not impact any of your services.

Maintenance Window Details :

Scheduled Activity Date: Tuesday, 15th May, 2018.

Scheduled Activity Time : 10:00 P.M.  to 12:00 A.M .

We regret any inconvenience caused due to this maintenance.

Keep visiting announcement section or http://znetlivestatus.com for further updates!

Thank you in anticipation of your co-operation and support.

Resolved Issues
May 8 2018

cPanel and Windows critical patch updates for the month of April 2018

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of April 2018.

This mail is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 server versions.

Although, we have tested all the patches at our end but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

– Expected Downtime: 30-45 mins

– Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Prevention is always better than cure, so we strongly advise you to take backups to prevent data loss situations and recover your data in the event of data loss or corruption.

Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

ZNetLive is not liable for any damage caused due to any data loss.

For more details, please contact our sales team.

Note:

Click here to download  the details of Windows Patches released in April 2018.
Click here to download  the details of cPanel Patches released in April 2018.

Resolved Issues
May 2 2018

Notice:Urgent Maintenance Activity for ZNetLive site (https://www.znetlive.com/) and Member Panel (https://manage.znetlive.com) on Wednesday, 2nd May, 2018

This is to inform you that we are conducting an urgent maintenance activity for ZNetLive site (https://www.znetlive.com/) and Member Panel (https://manage.znetlive.com) in order to provide you with better support and services.

During this activity, member and admin portal will remain inaccessible.

However, it will not impact any of your services.

Maintenance Window Details :

Urgent Activity Date: Wednesday, 2nd May, 2018.

Urgent Activity Time : 10:00 P.M.  to 12:00 A.M .

We regret any inconvenience caused due to this maintenance.

Keep visiting announcement section or http://znetlivestatus.com for further updates!

Thank you in anticipation of your co-operation and support.

Resolved Issues
May 1 2018

Notification for limited support functionality due to support system maintenance on Tuesday, 1st May 2018 from 3:30 PM to 9:00 PM

This is to inform you that due to support system maintenance scheduled between 3:30 PM to 9:00 PM today, phone, chat and ticket support will be functional but with delayed response.

Our Support desk will still try to get back with answers to your queries as soon as possible. But, we request you to be patient during this time.

We apologize for any inconvenience caused to you. Thank you for your patience and understanding.

cheduled upgradation activity featured image
Apr 16 2018

Urgent Maintenance Activity Notice : Change of Registrar Accreditation for your domain name with ZNetLive Technologies Pvt. Ltd.

This is to inform you that ZNet Technologies Pvt. Ltd. has cancelled i`ts accreditation with ICANN on 5th April 2018 and will now continue to provide its services through PublicDomainRegistry(PDR Ltd. d/b/a PublicDomainRegistry.com.), an industry leader in providing domain registration solutions.

Following this, we have scheduled an urgent maintenance activity.

Maintenance Activity Details:

Maintenance Activity Date –  Monday, April 16th, 2018 to  Wednesday, April 19th, 2018

Maintenance Activity Time- 2:00 P.M. to 11:50 A.M.(19th April)

During the maintenance activity, some might experience the following issues:

  • Failure to renew domains.
  • Domain name server change issues.
  • Disappearing of domains from the control panel.

However, our support channels will remain open and you can contact us for help if you face above issues

Please note: The migration to PublicDomainRegistry.com will not affect your login credentials, URLs, registration, transfer .

We regret any inconvenience caused due to this maintenance.

Resolved Issues
Apr 10 2018

Emergency Maintenance Activity on ZLHYPERV-25 Tuesday, April 10, 2018

This is to inform you that RAID corruption happened on ZLHYPERV-25 and due to this below server’s services are currently down.  We are trying to repair RAID and it will take some time because of some major corruption.

Affected Servers :

ResellerPlesk-12
Mssql-mysql1
mssql-mysql2
WEB-11
ResellerPlesk-14

Webidc8

 

Activity start time  :  5:00 AM  Tuesday, April 10, 2018

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

——————-

Update:1  –   Both disk showing failed and not showing any data.  We are trying to recover data with recovery tools and it will take couple of hours to complete scanning.

——————-

Update:2  –  We are restoring server’s with last image backup.

——————-

Updated:3 – All servers restored from backup and working fine now.

Resolved Issues
Apr 6 2018

Emergency: ZNetLive Support Phone lines down on Friday 6th April, 2018.

This is to notify you that due to an emergency maintenance work by the local Internet Service Provider (ISP), our ZNetLive Support phone lines are down. We are working closely with the ISP to resolve this. Because of this issue, we are unable to take any incoming phone calls or make outgoing calls to resolve your queries on the phone. Please be assured that we will continue to address your support queries via LiveChat and by Support Tickets logged using your control panel.

Most importantly, your services what you have procured from ZNetLive will continue to operate as normal and they are not impacted by this issue. We are expecting this phone issue to be resolved till 6 PM today as per last communication from the ISP.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

We will keep you posted for further updates.

Resolved Issues
Apr 1 2018

Emergency: ZNetLive Support phone lines down on Sunday 1st April, 2018.

This is to notify you that due to an emergency maintenance work by the local Internet Service Provider (ISP), our ZNetLive Support phone lines are down. We are working closely with the ISP to resolve this. Because of this issue, we are unable to take any incoming phone calls or make outgoing calls to resolve your queries on the phone. Please be assured that we will continue to address your support queries via LiveChat and by Support Tickets logged using your control panel.

Most importantly, your services what you have procured from ZNetLive will continue to operate as normal and they are not impacted by this issue. We are expecting this phone issue to be resolved  till 6 PM today as per last communication from the ISP.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

We will keep you posted for further updates.

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