Real Time Updates About Different Issues at ZNetLive

Real Time Updates About Different Issues at ZNetLive

Live update on service issues and scheduled maintenances at ZNetLive
Resolved Issues
Nov 15 2016

Migration of reseller server – blinux-u.securehostdns.com from Wednesday, 16th November, 2016 to Sunday, 20th November, 2016.

This is to inform you that one of our reseller servers- blinux-u.securehostdns.com is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Wednesday, 16th November, 2016

Upgradation Time: The migration will start on, Wednesday, 16 Nov, 2016 at 6:00 PM IST and will be completed by Sunday, 20 Nov 2016 till 11:00 PM IST.

Upgradation Description: During this activity, we will be migrating your data and sites to a new and powerful server with better hardware.

Expectations from you:

If you are using IP for FTP, Mail & Outlook, then please change it to 103.35.165.145

If you are using name servers other than blinux1.securehostdns.com, blinux2.securehostdns.com, blinuxns3.securehostdns.com, blinuxns4.securehostdns.com for your websites, then please make the following changes in your DNS file:

domain.com                A          103.35.165.144

www.domain.com      A          103.35.165.144

ftp.domain.com          A          103.35.165.144

mail.domain.com        A          103.35.165.144

If you are using blinux-u.securehostdns.com name servers (blinux1.securehostdns.com, blinux2.securehostdns.com, blinuxns3.securehostdns.com, blinuxns4.securehostdns.com), then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

blinux1.securehostdns.com                 103.35.165.81

blinux2.securehostdns.com                 103.35.165.82

blinuxns3.securehostdns.com              103.35.165.81

blinuxns4.securehostdns.com              103.35.165.82

Important: There will be no data loss during this process. However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process.

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

Resolved Issues
Nov 14 2016

Migration of Web-04 server from Thursday, November 17th, 2016 to Friday, November 18th, 2016.

This is to inform you that one of our servers- Web-04  is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Thursday, 17th November, 2016

Upgradation Time: The migration will start on, Thursday, November 17th, 2016, at 11:30 PM IST and will be completed by Friday, November 18th, 2016, till 5:30 AM IST. 

Upgradation Description: During this activity, we will be changing Server hardware as well as IP pool.

Expectations from you:

If you are using our hosting name servers then you should not do any changes from your side.

Note: Clients who pointed website via A-records from other DNS servers need to update A-record of Website:

Old Website IP:    63.143.47.106

New website IP: –   202.66.173.7

Database connection String:

MYSQL hostname  :          web-04.znetindia.net:3309

MSSQL2008               :          sharedmssql.znetindia.net,1234

MSSQL2005               :          sharedmssql.znetindia.net,1235 

Mail Server settings :

Email server               :         mail.yourdomainname   or   Sharedmail.znetindia.net

Important: Do not use IP address in database connection string, FTP or configure outlook and other email client.

Expected Downtime:  4 – 6 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

Resolved Issues
Nov 14 2016

Migration of Web-03 server from Thursday, November 17th, 2016 to Friday, November 18th, 2016.

This is to inform you that one of our servers- Web-03 is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Thursday, 17th November, 2016

Upgradation Time: The migration will start on, Thursday, November 17th, 2016, at 10:00 PM IST and will be completed by Friday, November 18th, 2016, till 4:00 AM IST.

Upgradation Description: During this activity, we will be changing Server hardware as well as IP pool.

Expectations from you:

If you are using our hosting name servers then you should not do any changes from your side.

Note: Clients who pointed website via A-records from other DNS servers need to update A-record of Website:

Old Website IP:    63.143.47.112

New website IP: –   202.66.173.3

Database connection String:

MYSQL hostname  :          sharedmysql.znetindia.net:3309

MSSQL2008               :          sharedmssql.znetindia.net, 1234

MSSQL2005               :          sharedmssql.znetindia.net, 1235

Mail Server settings:

Email server:   mail.yourdomainname or Sharedmail.znetindia.net

Important: Do not use IP address in database connection string, FTP or configure outlook and other email client.

Expected Downtime:  4 – 6 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

Resolved Issues
Nov 14 2016

Migration of blinux-u.securehostdns.com from Wednesday, 16th November, 2016 to Sunday, 20th November, 2016.

This is to inform you that one of our reseller servers- blinux-u.securehostdns.com is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Wednesday, 16th November, 2016

Upgradation Time: The migration will start on, Wednesday, 16 Nov, 2016 at 6:00 PM IST and will be completed by Sunday, 20 Nov 2016 till 11:00 PM IST.

Upgradation Description: During this activity, we will be migrating your data and sites to a new and powerful server with better hardware.

 Expectations from you:

If you are using IP for FTP, Mail & Outlook, then please change it as follows:

103.35.164.218 to 103.35.164.226

If you are using name servers other than blinux1.securehostdns.com, blinux2.securehostdns.com, blinuxns3.securehostdns.com, blinuxns4.securehostdns.com for your websites, then please make the following changes in your DNS file:

domain.com A  103.35.164.219

www.domain.com A 103.35.164.219

ftp.domain.com A 103.35.164.219

mail.domain.com A 103.35.164.219

If you are using blinux-u.securehostdns.com name servers (blinux1.securehostdns.com, blinux2.securehostdns.com, blinuxns3.securehostdns.com, blinuxns4.securehostdns.com), then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

blinux1.securehostdns.com                  103.35.164.225

blinux2.securehostdns.com                  103.35.164.226

blinuxns3.securehostdns.com              103.35.164.225

blinuxns4.securehostdns.com              103.35.164.226

Important: There will be no data loss during this process. However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process.

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

Resolved Issues
Nov 9 2016

Migration of lnx9.cloudhostdns.net from Saturday, 12th November, 2016 to Tuesday, 15th November, 2016

This is to inform you that one of our shared servers- lnx9.cloudhostdns.net is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Saturday, 12th November, 2016

Upgradation Time: The migration will start on, Saturday, 12th November, 2016 at 6:00 PM IST and will be completed by Tuesday, 15th November, 2016 till 11:00 PM IST.

Upgradation Description: During this activity, we will be migrating your data and sites to a new and powerful server with better hardware.

 Expectations from you:

If you are using IP for FTP, Mail & Outlook, then please change it as follows:

103.35.164.176 to 103.35.164.183

If you are using name servers other than ns88.cloudhostdns.net and ns89.cloudhostdns.net for your websites, then please make the following changes in your DNS file:

domain.com A  103.35.164.178

www.domain.com A 103.35.164.178

ftp.domain.com A 103.35.164.178

mail.domain.com A 103.35.164.178

If you are using lnx9.cloudhostdns.net name servers (ns88.cloudhostdns.net and ns89.cloudhostdns.net), then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

ns88.cloudhostdns.net 103.35.164.177

ns89.cloudhostdns.net 103.35.164.178

Important: There will be no data loss during this process. However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process.

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.

Resolved Issues
Nov 3 2016

Firewall Maintenance

Dear Customer,

We would like to inform you that we would be performing Firewall Maintenance at our DC location, Noida, India to enhance performance of firewall device.

Duration: 1 Hour

Time: 11:00 PM to 12:00 AM

Date: 4/11/2016

Down Time: There will be no down time during the maintenance window however you may face fluctuations in network.

Support: Our support will be fully staffed over phone, chat and tickets.

Status: Completed

Thank you for your co-operation.

Regards,

ZNET Team

Resolved Issues
Nov 2 2016

Critical-Emergency Maintenance: Cloud Storage

Dear Customer,

We are getting storage related alerts on our cloud storage hence we will be upgrading firmware on cloud storage.

There would be no down time but you may face a little slowness or fluctuations while accessing your servers.

Time: 10:00 PM to 12:00 AM

Date: 2/11/2016

Support: Our support will be fully staffed on phone, chat and tickets.

Thank you for your cooperation.

Regards,

ZNET Team

 

Resolved Issues
Oct 28 2016

.CA Registry Maintenance Notice: Friday, 11th November, 2016

A maintenance will be carried out by CIRA (.CA) Registry as per the schedule mentioned below:

Maintenance Details:

Date: Friday, 11th November, 2016

Time:  8:30 AM IST to 10:30 AM IST (3:00 AM GMT to 5:00 AM GMT)

Duration: 2 Hours

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look-ups for .CA domain names.

This outage will not have impact on the resolution/working of your already registered domain names.
Please reach out to the Support Team in case of any queries.

Resolved Issues
Oct 28 2016

Urgent maintenance activity on lnx7sg-u.securehostdns.com shared server: Friday, 28th October, 2016

This is to notify you that an urgent maintenance activity is going on our server hardware to resolve a faulty disk issue.

Hostname : lnx7sg-u.securehostdns.com

Scheduled Activity Date: Friday, 28th October, 2016

Start Time : 1:00 AM

Expected downtime: 10 to 12 Hours

Important: We have found some disk faulty issue that will require an immediate attention to scan and repair.

Communication Plan: Our helpdesk will be fully functional and staffed during the maintenance. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of the maintenance process. Please do not use our emergency contact numbers during the maintenance, as it will slow down the process.

 

Thank you for your co-operation and support.

Resolved Issues
Oct 27 2016

ZNetLive Phone Support Unavailable on Diwali: 30/10/16 8:00 A.M. to 31/10/16 8:00 A.M.

This is to inform you that our phone support system will not be available from Sunday, October 30, 2016, 8:00 A.M. till Monday, October 31, 2016, 8:00 A.M. on the auspicious occasion of Diwali.

During this period, you can contact us through our chat and ticket support system.
Thanking you in anticipation of your patience and support.

Resolved Issues
Oct 26 2016

Urgent maintenance activity on lnx9.cloudhostdns.net shared server: Wednesday, 26th October, 2016

This is to notify you that an urgent maintenance activity will be carried out on our server hardware to provide you with better performance as per the schedule mentioned below:

Scheduled Activity Date: Wednesday, 26th October, 2016

Scheduled Activity Time: 11:30 P.M. to 3:30 A.M.

Expected downtime: 4 to 6 Hours

Important: We have found some disk faulty issue that will require an immediate attention to scan and repair.

There will be no data loss during this process. However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard.

Communication Plan: Our helpdesk will be fully functional and staffed during the maintenance. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of the maintenance process. Please do not use our emergency contact numbers during the maintenance, as it will slow down the process.

Please be patient & support us in our endeavor of serving you with better hardware.

Thank you for your co-operation and support.

Resolved Issues
Oct 22 2016

Emergency: Phone Lines Down

Dear Customer,

Due to interruption in phone line at the ISP end, our phone lines are dead now. As per current update phone lines may take around 2-4 hours to resume it’s services.

During this period, you will not be able to call us.

Though our support is available over chat and tickets.

We regret for the inconvenience caused to you.

Thank you for your patience and cooperation.

Regards,

ZNET Team

cheduled upgradation activity featured image
Oct 19 2016

Verisign Registry Maintenance Notice: Friday, 18th November, 2016

A maintenance will be carried out by the Verisign Registry as per the schedule mentioned below:

Maintenance Details:

Date:  Friday, 18th November, 2016

Time: 4:30 A.M. IST to 6:30 A.M. IST (11:00 P.M. UTC to 1:00 A.M. UTC)

Duration: 2 Hours

During the maintenance, you will not be able to register, renew, transfer, manage or perform Whois look-ups for .COM, .NET, .NAME, .JOBS, .CC and .TV domain names.

This outage will have no impact on the resolution/working of your already registered domain names.

Kindly get in touch with our support team in case of any queries.

Resolved Issues
Oct 17 2016

Migration of lnx7sg-u.securehostdns.com from Wednesday, 19th October, 2016 to Saturday, 22nd October, 2016.

This is to inform you that one of our shared servers- lnx7sg-u.securehostdns.com is being upgraded with better hardware in order to provide you with better performance and a more stable network.

Upgradation Date: Wednesday, 19th October, 2016

Upgradation Time: The migration will start on, Wednesday, 19th October, 2016 at 6:00 PM IST and will be completed by Saturday, 22 October 2016 till 11:00 PM IST.

Upgradation Description: During this activity, we will be migrating your data and sites to a new and powerful server with better hardware.

Expectations from you:

If you are using IP for FTP, Mail & Outlook, then please change it as follows:

69.162.72.179 to 103.35.164.150

If you are using name servers other than nsg1.znetlive.com, nsg2.znetlive.com, ns98.znetindia.com, ns99.znetindia.com for your websites, then please make the following changes in your DNS file:

domain.com A  103.35.164.151

www.domain.com A 103.35.164.151

ftp.domain.com A 103.35.164.151

mail.domain.com A 103.35.164.151

If you are using lnx7sg-u.securehostdns.com name servers (nsg1.znetlive.com, nsg2.znetlive.com, ns98.znetindia.com, ns99.znetindia.com), then you don’t need to change anything.

For Child Name Servers or Private Name servers, please modify IPs in your domain panel as we are using new IPs for name server on new server.

nsg1.znetlive.com  103.35.164.152

nsg2.znetlive.com   103.35.164.153

ns98.znetindia.com  103.35.164.152

ns99.znetindia.com   103.35.164.153

Important: There will be no data loss during this process. However, we request you to take the backup at your end from your cPanel > Files > Backup Wizard. Please don’t upload anything on server/website during the migration process.

Expected Downtime: As such, there will be no downtime for your website and email. But in case any technical issue occurs, then there may be a downtime of 6 to 12 hours.

Communication Plan: Our helpdesk will be fully functional and staffed during the migration. We will keep posting periodic updates in the announcements section and on znetlivestatus.com to keep you fully informed of the status of migration process. Please do not use our emergency contact numbers during the migration, as it will slow down the migration process.

Thanking you in anticipation of your co-operation and support in our endeavor of serving you with the best in class services.