Real Time Updates About Different Issues at ZNetLive

Real Time Updates About Different Issues at ZNetLive

Live update on service issues and scheduled maintenances at ZNetLive
Resolved Issues
Apr 6 2018

Emergency: ZNetLive Support Phone lines down on Friday 6th April, 2018.

This is to notify you that due to an emergency maintenance work by the local Internet Service Provider (ISP), our ZNetLive Support phone lines are down. We are working closely with the ISP to resolve this. Because of this issue, we are unable to take any incoming phone calls or make outgoing calls to resolve your queries on the phone. Please be assured that we will continue to address your support queries via LiveChat and by Support Tickets logged using your control panel.

Most importantly, your services what you have procured from ZNetLive will continue to operate as normal and they are not impacted by this issue. We are expecting this phone issue to be resolved till 6 PM today as per last communication from the ISP.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

We will keep you posted for further updates.

Resolved Issues
Apr 1 2018

Emergency: ZNetLive Support phone lines down on Sunday 1st April, 2018.

This is to notify you that due to an emergency maintenance work by the local Internet Service Provider (ISP), our ZNetLive Support phone lines are down. We are working closely with the ISP to resolve this. Because of this issue, we are unable to take any incoming phone calls or make outgoing calls to resolve your queries on the phone. Please be assured that we will continue to address your support queries via LiveChat and by Support Tickets logged using your control panel.

Most importantly, your services what you have procured from ZNetLive will continue to operate as normal and they are not impacted by this issue. We are expecting this phone issue to be resolved  till 6 PM today as per last communication from the ISP.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

We will keep you posted for further updates.

Resolved Issues
Mar 30 2018

Member panel and ZNetLive site to remain inaccessible on Saturday, 31st March, 2018 for financial year end activities.

This is to inform you that we are performing financial year end processes on the system, due to which ZNetLive’s member panel: https://manage.znetlive.com and ZNetLive website: https://www.znetlive.com will not be accessible to you.

However, it will not impact any of your services.

The schedule of the activity is as per the given time frame:

Maintenance Window Details :

Schedule Date: Saturday, 31st March, 2018.

Schedule Time : 10:00 P.M. to 3:00 AM (1st April’18)

We regret any inconvenience caused due to this maintenance.

Resolved Issues
Mar 9 2018

cPanel and Windows critical patch updates for the month of February 2018

As part of their monthly update releases, Microsoft and cPanel have released Windows and cPanel critical patches for the month of February 2018.

This mail is with regards to the newly released security patches by Microsoft and cPanel for the flaws relating to all Windows 2008/2008R2/2012/2012R2 server versions.

Although, we have tested all the patches at our end but we humbly request you also, to review at your end.

We understand that security updates are often viewed as inconvenience but, in real they are the best defense against the common viruses, malware or any other security threats prevalent in the online environment.

So to minimize the risk of exposure or low performance, please perform these updates.

Please test each patch’s compatibility with your business-critical applications and software and provide us with a suitable window to apply the patches.

– Expected Downtime: 30-45 mins

– Effect of Maintenance: We shall be restarting the servers after the patch update, so there can be 30-45 mins (approx) downtime on the servers, during the maintenance window provided by you.

To know more, use ZNetLive’s 24×7 Member Panel for immediate resolution.

Important Notice: Prevention is always better than cure, so we strongly advise you to take backups to prevent data loss situations and recover your data in the event of data loss or corruption.

Our all AWS and Azure cloud customers can protect their data with the help of Snapshot backups either on their own or by purchasing them with us.

ZNetLive is not liable for any damage caused due to any data loss.

For more details, please contact our sales team.

Note:

Click here to download  the details of Windows Patches released in February 2018.

Click here to download  the details of cPanel Patches released in February 2018.

Resolved Issues
Mar 5 2018

Notice:Urgent Maintenance Activity for ZNetLive site (https://www.znetlive.com/) and Member Panel (https://manage.znetlive.com) on Monday 5th March, 2018

This is to inform you that we are conducting an urgent maintenance activity for ZNetLive site (https://www.znetlive.com/) and Member Panel (https://manage.znetlive.com) in order to provide you with better support and services.

During this activity, member and admin portal will remain inaccessible.

However, it will not impact any of your services.

Maintenance Window Details :

Urgent Activity Date: Monday, 5th March 2018.

Urgent Activity Time : 09:00 P.M.  to 9:30 P.M .

We regret any inconvenience caused due to this maintenance.

Keep visiting announcement section or http://znetlivestatus.com for further updates!

Thank you in anticipation of your co-operation and support.

Resolved Issues
Feb 12 2018

Notice:Urgent Maintenance Activity for ZNetLive site (https://www.znetlive.com/) and Member Panel (https://manage.znetlive.com) on Monday 12th February, 2018

This is to inform you that we are conducting an urgent maintenance activity for ZNetLive site (https://www.znetlive.com/) and Member Panel (https://manage.znetlive.com) in order to provide you with better support and services.

During this activity, member and admin portal will remain inaccessible.

However, it will not impact any of your services.

Maintenance Window Details :

Urgent Activity Date: Monday, 12th February 2018.

Urgent Activity Time : 09:00 P.M.  to 9:20 P.M .

We regret any inconvenience caused due to this maintenance.

Keep visiting announcement section or http://znetlivestatus.com for further updates!

Thank you in anticipation of your co-operation and support.

Resolved Issues
Feb 9 2018

Critical Security Updates on Resellerplesk8 Server: Friday, February 9, 2018

This is to inform you that we are performing some critical security updates on Resellerplesk8 server.

Activity start time : 9:30 PM Friday, February 9, 2018

Duration : 2 hours.

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

 

Resolved Issues
Feb 9 2018

Critical Security Updates on Resellerplesk11 Server: Friday, February 9, 2018

This is to inform you that we are performing some critical security updates on Resellerplesk11 server.

Activity start time : 8:30 PM Friday, February 9, 2018

Duration : 2 hours.

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

 

Resolved Issues
Feb 9 2018

Critical Security Updates on Resellerplesk13 Server: Friday, February 9, 2018

This is to inform you that we are performing some critical security updates on Resellerplesk13 server.

Activity start time : 6:40 PM Friday, February 9, 2018

Duration : 2 hours.

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

 

Resolved Issues
Feb 9 2018

Critical Security Updates on IDCSQL4 Server: Friday, February 9, 2018

This is to inform you that we are performing some critical security updates on IDCSQL4 server.

Activity start time : 5:40 PM Friday, February 9, 2018

Duration : 1 hours.

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

 

Resolved Issues
Feb 9 2018

Critical Security Updates on SQLPlesk2 Server: Friday, February 9, 2018

This is to inform you that we are performing some critical security updates on SQLPlesk2 server.

Activity start time : 5:15 PM Friday, February 9, 2018

Duration : 1 hours.

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

 

Resolved Issues
Feb 9 2018

Critical Security Updates on Web-13 Server: Friday, February 9, 2018

This is to inform you that we are performing some critical security updates on Web-13 server.

Activity start time : 4:00 PM Friday, February 9, 2018

Duration : 1 hours.

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

 

Resolved Issues
Feb 9 2018

Scheduled Network Maintenance Activity: Friday, February 9, 2018.

This is to inform you that we have scheduled a network maintenance activity on below mentioned time and date. This maintenance is required to address network fluctuation, so as to provide you with better services.

Scheduled Maintenance Date: Friday, 9th February, 2018

Scheduled Maintenance Time: 11:00 PM to 12:00AM

Expectation from your end : During this maintenance window, there will be no downtime but you may face network fluctuation during the activity. Please do not update anything on the server during the scheduled activity.

Communication Plan: Our helpdesk would be fully staffed & functional during the activity period. Please feel free to get in touch with our support team at support@znetlive.com and via phone & live chat in case of any queries/doubts.

Please be patient & support us in our endeavor of serving you with better network facility.

Thank you for your co-operation and support.

Resolved Issues
Feb 9 2018

Emergency Maintenance RAID Failure on Blynx7.cloudhostdns.net Server: Friday, February 9, 2018

This is to inform you that we are performing an urgent maintenance (File System Check) activity on Blynx7.cloudhostdns.net server as we are facing some alerts.

Activity start time : 10:00 AM Friday, February 09, 2018

Duration : 3-4 hours.

Our helpdesk is fully staffed on phone, chat and tickets, we will address your queries over there.

We apologize for any inconvenience caused to you. Thanks for your patience and understanding.

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Update:1  – File system check still running due to high amount of data and will take another couple of hours.

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Update:2 –  RAID failure happened on server and server OS not booting. We are trying to make server online and if not succeed then next step will be build new server and restore account on new server.

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Update:3 – Account restoration is process and we are informing customers via ticket.

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Update:4 – We have recovered old server and now all websites are working fine. But the server is under monitoring.

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